Netflix Error 108

If you experience the error code 108, often accompanied by one of the following messages:

Sorry, we had trouble logging you in. Netflix is currently unavailable. Please check your internet connection, or go to www.netflix.com/support for more information.

Sorry we could not reach the Netflix service. Please try again later. If the problem persists please visit the Netflix website.

It typically points to a network connectivity issue that is preventing your device from reaching the Netflix service. Follow the troubleshooting steps for your device below to resolve the issue.

Apple TV 2 and Apple TV 3

Test the Internet connection on your Apple TV
  1. From the main Apple TV menu, navigate to Settings.
  2. Select General.
  3. Select Network.
  4. Select Test Network.
  5. Select OK.
  6. Select Yes.
  7. Select the download speed you expect from your internet connection.

If the connection test fails, see Apple's support site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.

Powercycle your Apple TV
  1. Unplug your Apple TV and the TV it's connected to for at least 2 minutes.
  2. Plug both devices back in.
  3. Turn both devices back on.
  4. Try Netflix again.

Update the firmware on your Apple TV 2 or Apple TV 3
  1. From the Apple TV main menu, select Settings.
  2. Select General.
  3. Select Software Updates.
  4. Select Update Software/Update automatically.
  5. Select Download and Install.
  6. Once the update is complete, try Netflix again.​

Note: If your Apple TV displays the message "Your Apple TV is up to date" and you are on a version lower than 6.2.1, we recommend contacting Apple or visiting support.apple.com/HT202716 for support. To check your firmware version, follow the steps below.

  1. From the Apple TV main menu, select Settings.
  2. Select General.
  3. Select About.
  4. Verify that your software version is 6.2.1 or above.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

Apple TV 4

Check for updates

If your Apple TV isn't up to date with the most current software updates, it can cause streaming issues. To check for updates on your Apple TV:

  1. From the Apple TV home screen, select Settings.
  2. Select System.
  3. Select Software Updates.
  4. Select Update Software.
    • If your firmware is out of date, you will see the option to Download and Install. Select it to upgrade your Apple TV firmware. Once you've downloaded any available updates (or if there were no updates available), try Netflix again.

Reinstall the Netflix app
  1. From the Apple TV home screen, highlight the Netflix app.
  2. Press and hold in the center of the touchpad until the Netflix icon starts to shake.
  3. Press the play/pause button to delete the app.
  4. Select Delete again to confirm
  5. Reinstall Netflix from the App Store and try Netflix again.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

iPhone, iPad, or iPod touch

We are currently researching this error. To help us investigate, please contact customer service.