Netflix Error 108

If you experience the error code 108, it's typically caused by a Internet connectivity issue. The error code may be accompanied by the following message:

Sorry we could not reach the Netflix service. Please try again later. If the problem persists please visit the Netflix website. (108)

Follow the troubleshooting steps for your device below to resolve the issue.

Apple TV 2 and Apple TV 3

Test the Internet connection on the Apple TV
  1. From the main Apple TV menu, navigate to Settings.
  2. Select General.
  3. Select Network.
  4. Select Test Network.
  5. Select OK.
  6. Select Yes.
  7. Select the download speed you expect from your internet connection.

If the connection test fails, see Apple's support site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.

Powercycle your Apple TV
  1. Unplug your Apple TV and the TV it's connected to for at least 1 minute.
  2. Plug both devices back in.
  3. Turn both devices back on.
  4. Try Netflix again.

Try to play the title again after restarting your Apple TV

After you've restarted the Apple TV, you may need to sign out and back into your Netflix account if you're still seeing an error message when launching the app or when you start playback.

  1. Launch the Netflix app. If you get an error when launching the app:
    • Press the Play button on the Apple TV remote while the error is on your screen.
    • Select Deactivate/Sign out.
    • After you've signed out, enter your Netflix login information to sign back into Netflix.
  2. Try to play your movie or TV show. If you get an error when you start playback:
    • Press the Menu button on the Apple TV remote until you're on the "Who's Watching Netflix?" screen.
    • Select the Signout option from the menu.
    • After you've signed out, enter your Netflix login information to sign back into Netflix.

Update the firmware on your Apple TV 2 or 3
  1. From the Apple TV main menu, select Settings.
  2. Select General.
  3. Select Software Updates.
  4. Select Update Software/Update automatically.
  5. Select Download and Install.
  6. Once the update is complete, launch Netflix and attempt to stream again.​

Note: If your Apple TV displays the message "Your Apple TV is up to date" and you are on a version lower than 6.2.1, we recommend contacting Apple or visiting https://support.apple.com/HT202716 for support. To check your firmware version, follow the steps below.

  1. From the Apple TV main menu, select Settings.
  2. Select General.
  3. Select About.
  4. Verify that your software version is 6.2.1 or above.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

Apple TV 4

Check for updates

If your Apple TV isn't up to date with the most current software updates, it can cause streaming issues. To check for updates on your Apple TV:

  1. From the main menu, select Settings.
  2. Select System.
  3. Select Software Updates.
  4. Select Update Software.
    • If your firmware is out of date, you will see the option to Download and Install. Select it to upgrade your Apple TV firmware. Once you've downloaded any available updates (or if there were no updates available), launch Netflix and attempt to watch your movie or TV show again.

Reinstall the Netflix app
  1. From the home screen, highlight the Netflix app.
  2. Press and hold in the center of the touchpad until the Netflix icon starts to shake.
  3. Press the play/pause button to delete the app.
  4. Select Yes to confirm
  5. Reinstall Netflix from the App Store and try Netflix again.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

iPhone, iPad, or iPod touch

Restart your device
  1. Press and hold the Sleep/Wake button on the top of your device until the red slider appears.
  2. Drag the slider to turn the device completely off.
  3. After 10 seconds, press the Sleep/Wake button to turn your device back on.
  4. Once your device powers on, launch Netflix and try your movie or TV show again.

Reset the Netflix app

Refresh any outdated Netflix information stored on your iOS device by resetting the application.

  1. Select Settings from the Home screen on your iOS device.
  2. Swipe down until you locate the Netflix app.
  3. Select Netflix.
  4. Slide the Reset toggle to the On position.
  5. Press the Home button to return to the Home screen.
  6. Select Netflix.
  7. Enter your Netflix email address and password.

After signing back into Netflix, attempt to stream your movie or TV show again.

Test the Internet connection on your device

You can test your device's connection to the Internet by attempting to visit a webpage from your device, such as http://www.netflix.com/.

If Safari says, "Safari can not open the page because your iPad is not connected to the Internet," you may be experiencing a connectivity issue that will require troubleshooting your home network or your device's connection to the Internet. See Apple's support site for more help.

Once you're connected to the Internet, try Netflix again. If you're still not able to stream, continue troubleshooting below.

Reset the wireless connection on your device

Reset your wireless connection by toggling Airplane mode on and off:

  1. Press the Home button.
  2. Swipe upwards from the bottom of the Home screen to reveal Control Center.
    Note: If Control Center is not enabled on your device, you can activate Airplane mode from within iOS Settings.
  3. Activate Airplane mode by tapping the airplane icon.
  4. Once Airplane mode is activated, disable it by tapping the airplane icon again.
  5. After your device reconnects to your wireless network, launch Netflix and try playing your movie or TV show again.

Try a different network

If possible, connect your iOS device to a different network to rule out home network configuration problems as the cause of your issue. To choose a different wireless network:

  1. Press the Home button on your device.
  2. Select the Settings app.
  3. Select Wi-Fi from the Settings menu.
  4. Select a different network and connect to it.
  5. Once you've connected to another network, launch Netflix and try your movie or TV show again.
  6. If you are unable to use a different Internet connection or if this does not resolve the issue, please contact your Internet service provider for further assistance.