Netflix Error 108 on Apple TV

If you experience the error code 108 on your Apple TV, it is typically caused by a Internet connectivity issue. Follow the troubleshooting steps below to resolve the issue.

Apple TV 2 and Apple TV 3

Test the Internet connection on the Apple TV
  1. From the main Apple TV menu, navigate to Settings.
  2. Select General.
  3. Select Network.
  4. Select Test Network.
  5. Select OK.
  6. Select Yes.
  7. Select the download speed you expect from your internet connection.

If the connection test fails, see Apple's support site for help troubleshooting your Apple TV's connection to your home network. If the test succeeds, continue on to the next step.

Powercycle the Apple TV
  1. Unplug your Apple TV and the TV it's connected to for at least 1 minute.
  2. Plug both devices back in.
  3. Turn both devices back on.
  4. Try Netflix again.

Try to play the title again after restarting your Apple TV

After you've restarted the Apple TV, you may need to sign out and back into your Netflix account if you're still seeing an error message when launching the app or when you start playback.

  1. Launch the Netflix app. If you get an error when launching the app:
    • Press the Play button on the Apple TV remote while the error is on your screen.
    • Select Deactivate/Sign out.
    • After you've signed out, enter your Netflix login information to sign back into Netflix.
  2. Try to play your movie or TV show. If you get an error when you start playback:
    • Press the Menu button on the Apple TV remote until you're on the "Who's Watching Netflix?" screen.
    • Select the Signout option from the menu.
    • After you've signed out, enter your Netflix login information to sign back into Netflix.

Update the firmware on your Apple TV 2 or 3
  1. From the Apple TV main menu, select Settings.
  2. Select General.
  3. Select Software Updates.
  4. Select Update Software/Update automatically.
  5. Select Download and Install.
  6. Once the update is complete, launch Netflix and attempt to stream again.​

Note: If your Apple TV displays the message "Your Apple TV is up to date" and you are on a version lower than 6.2.1, we recommend contacting Apple or visiting https://support.apple.com/HT202716 for support. To check your firmware version, follow the steps below.

  1. From the Apple TV main menu, select Settings.
  2. Select General.
  3. Select About.
  4. Verify that your software version is 6.2.1 or above.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

Apple TV 4

Check for updates

If your Apple TV isn't up to date with the most current software updates, it can cause streaming issues. To check for updates on your Apple TV:

  1. From the main menu, select Settings.
  2. Select System.
  3. Select Software Updates.
  4. Select Update Software.
    • If your firmware is out of date, you will see the option to Download and Install. Select it to upgrade your Apple TV firmware. Once you've downloaded any available updates (or if there were no updates available), launch Netflix and attempt to watch your movie or TV show again.

Reinstall the Netflix app
  1. From the home screen, highlight the Netflix app.
  2. Press and hold in the center of the touchpad until the Netflix icon starts to shake.
  3. Press the play/pause button to delete and confirm when prompted.
  4. Reinstall Netflix from the App Store and try Netflix again.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.