If you see an error on your Apple TV, iPhone, iPad, or iPod touch that says
Unable to load subtitles. (137)
It typically points to an issue with the TV show or movie you're trying to watch. Follow the troubleshooting steps for your device below to resolve the issue.
If you get the same problem with other TV shows or movies, skip these steps.
If other TV shows or movies play normally, you can tell us about the problem.
Using a web browser, go to Viewing Activity in your account.
In the list, find the TV show or movie with the issue and click Report a Problem.
Follow the instructions, then click Report Problem.
Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.
If you get the same problem with other TV shows or movies, skip these steps.
If other TV shows or movies play normally, you can tell us about the problem.
Using a web browser, go to Viewing Activity in your account.
In the list, find the TV show or movie with the issue and click Report a Problem.
Follow the instructions, then click Report Problem.
Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.