Netflix Error F7702-1003-8053000B

If you experience the error code F7702-1003-8053000B on your computer, it's typically caused by an outdated Firefox component. Follow the troubleshooting steps below to resolve the issue.

Reinstall the Firefox CDM

  1. Click on the Menu button in Firefox.

  2. Select Options.

  3. Select Content.

  4. Uncheck the box labeled Play DRM Content.

  5. Wait 15 seconds, then recheck Play DRM Content.

  6. Once rechecked, select Menu.

  7. Select Add-ons.

  8. Select Plugins.

  9. Wait until the section labeled Primetime Content Decryption Module... stops displaying the will be installed shortly text.

  10. Restart Firefox and try Netflix again.

Use an alternate browser or device

You will need to open a different browser or use another Netflix-enabled device to continue streaming.