Netflix Error H7111-1331

If you experience the error code H7111-1331 on your Windows computer, it typically points to information stored on your browser or a browser setting that needs to be refreshed. Follow the troubleshooting steps for your browser below to resolve the issue.

Edge

Are you using a bookmark to visit Netflix?

If you usually use a bookmark to visit Netflix, try typing www.netflix.com into your browser address bar instead. If this resolved your issue, update your bookmark URL to www.netflix.com to avoid future issues.

Ensure your browser allows protected content

  1. Select the menu icon in upper right corner of the browser.

  2. Select Settings.

  3. Under Advanced Settings, select View Advanced Settings.

  4. Toggle Let sites save protected media licenses on my device to ON.

  5. Try Netflix again.

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

  1. Using a web browser, go to Viewing Activity in your account.

  2. In the list, find the TV show or movie with the issue and click Report a Problem.

  3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.

Internet Explorer

Are you using a bookmark to visit Netflix?

If you usually use a bookmark to visit Netflix, try typing www.netflix.com into your browser address bar instead. If this resolved your issue, update your bookmark URL to www.netflix.com to avoid future issues.

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

  1. Using a web browser, go to Viewing Activity in your account.

  2. In the list, find the TV show or movie with the issue and click Report a Problem.

  3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.