Netflix says 'There was an unexpected error.'

If you get this message:

There was an unexpected error. Please reload the page and try again.

It typically points to some information stored on your browser that needs to be refreshed. Follow the troubleshooting steps for your browser below to resolve the issue. If you see an error code along with this message, please search our Help Center for that error code instead.

Google Chrome

Clear cached images and files
  1. Click the Chrome menu button on the browser toolbar.

  2. Select Settings.

  3. Scroll down and select Advanced.

  4. Under Privacy, select Clear Browsing Data.

  5. Select the Advanced tab.

  6. In the Time Range drop-down, select All time.

  7. Check Cached images and files.

  8. Select Clear Data.

  9. Try Netflix again.

Internet Explorer

Refresh the page

  1. Refresh the page using the reload icon next to the address bar.

  2. Try Netflix again.

Clear the Netflix cookie

  1. Go to netflix.com/clearcookies. This will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Try Netflix again.

Shut down your computer

  1. Shut down your computer through the menu:

    • For Mac: At the top left, click the Apple menu > Shut Down.

    • For Windows: From the Start menu, click Power > Shut down.

    • For Chromebook: From the bottom right, click on the time > Sign out > Shut down.

  2. Leave your computer off for at least 10 seconds.

  3. Turn it back on, then try Netflix again.

Clear browser data

Note:
Performing the steps below will clear Internet Explorer's saved login data.
  1. Open Internet Explorer and select the gear icon .

  2. Select Internet Options.

  3. Select Browsing History.

  4. Select Delete.

  5. Check Cookies and Website Data.

  6. Uncheck Preserve favorite website data.

  7. Select Delete.

  8. Try Netflix again.

Microsoft Edge

Refresh the page

  1. Refresh the page using the reload icon next to the address bar.

  2. Try Netflix again.

Clear the Netflix cookie

  1. Go to netflix.com/clearcookies. This will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Try Netflix again.

Shut down your computer

  1. Shut down your computer through the menu:

    • For Mac: At the top left, click the Apple menu > Shut Down.

    • For Windows: From the Start menu, click Power > Shut down.

    • For Chromebook: From the bottom right, click on the time > Sign out > Shut down.

  2. Leave your computer off for at least 10 seconds.

  3. Turn it back on, then try Netflix again.

Clear browsing data

Note:
These steps will delete all login data from your browser.
  1. In the upper right corner of the browser, click Settings and more settings and more

  2. Click History

  3. In the window that appears, click the menu icon menu

  4. Click Clear browsing data

  5. In the Time Range drop-down, select All time

  6. Scroll through the list and check all boxes, then click Clear now

  7. Try Netflix again.

Safari

Shut down your computer
  1. Shut down your computer through the menu:

    • For Mac: At the top left, click the Apple menu > Shut Down.

    • For Windows: From the Start menu, click Power > Shut down.

    • For Chromebook: From the bottom right, click on the time > Sign out > Shut down.

  2. Leave your computer off for at least 10 seconds.

  3. Turn it back on, then try Netflix again.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

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