Netflix Error 102.2.6

If you see an error on your Android phone or tablet that says

There is a problem with the video file. (102.2.6)

It typically points to information stored on the device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Samsung tablet

Check your device model

The Samsung Galaxy Tab E can't play downloaded TV shows or movies. Use these steps to check your device model:

  1. Open Settings.

  2. Tap About tablet.

  3. Look for the model next to Device name.

If your tablet is a Samsung Galaxy Tab E, you need to use a different device to watch downloads or stream TV shows or movies instead.

Check date and time settings

If the date or time settings don't match the current time and your location, it can cause Netflix to stop working.

  1. Open Android settings.

  2. Find Date & time.

  3. Make sure it's set to automatic or use network-provided time/time zone.

  4. Try Netflix again.

Turn your device off, then on

  1. Turn off your Android. Make sure it's powered off, not just locked.

  2. Turn it back on.

  3. Try Netflix again.

All other phones and tablets

Check date and time settings

If the date or time settings don't match the current time and your location, it can cause Netflix to stop working.

  1. Open Android settings.

  2. Find Date & time.

  3. Make sure it's set to automatic or use network-provided time/time zone.

  4. Try Netflix again.

Turn your device off, then on

  1. Turn off your Android. Make sure it's powered off, not just locked.

  2. Turn it back on.

  3. Try Netflix again.