Play PJ Masks: Save the Night on Netflix Playground! Join Catboy, Owlette, and Gekko to race through the city, complete missions, drive, fly, and stop nighttime villains.
Having a problem with the game? Here are fixes to try for common problems.
As the game runs within Netflix Playground, troubleshooting should focus on the main app:
Force close and reopen Netflix Playground.
Check the device’s internet connection.
Ensure Netflix Playground is updated to the latest version via the app store.
Restart the device.
Verify the device has sufficient free storage.
Clear the cache:
iPhone & iPad: Uninstalling and reinstalling Netflix Playground clears the cache.
Android phones & tablets: Clear the app cache via Settings > Apps > Netflix Playground > Storage. Reinstall Netflix Playground if the issue continues.
If the issue persists after these steps, contact our support team with full details by following the steps in "Getting more help" below.
Force close and reopen the game.
Check the device’s internet connection.
Ensure Netflix Playground is updated to the latest version via the app store.
Restart the device.
Verify the device has sufficient free storage.
Clear the cache:
iPhone & iPad: Uninstalling and reinstalling Netflix Playground clears the cache.
Android phones & tablets: Clear the app cache via Settings > Apps > Netflix Playground > Storage. Reinstall Netflix Playground if the issue continues.
Lower RAM capacity can cause performance issues, same as limited availability of free storage.
If the issue persists after these steps, contact our support team with full details by following the steps in "Getting more help" below.
Try closing the game and opening it again.
Make sure to close other open apps on your device as well.
If you're having issues with your game disconnecting or difficulties logging in, it's always a good idea to first check that your internet connection is working smoothly. Try these tips to fix connection issues:
Restart your device and try the game again. The device's memory should be free, app performance improved, and connection to the internet refreshed.
Check that your mobile data signal (3G/4G/5G) is strong and stable (no sudden drops). The strength of your connection can fluctuate greatly when you are in a moving vehicle, such as a car, train, or subway, which can cause connection problems.
If you're having Wi-Fi connection difficulties, make sure the network isn't overburdened (e.g., another device is streaming video), as this can affect speed. Also, make sure you're not too far away from the router. You can restart your router and see if that improves your connection.
Other cases beyond your and our control can be general network slowness during peak hours or maintenance performed by your ISP.
If the game reloads after being inactive or after opening it from the background, this is normal behavior, as the game needs to reload to re-establish a connection to the servers.
To play, you’ll have to install the game on your device first. You need:
An active Netflix membership
An internet connection to download and install the game
Enough storage space on your device
A compatible device
Note that device requirements vary by game. For the best experience across Netflix games, we recommend the following OS versions or higher:
Android phone or tablet: Android 9
iPhone: iOS 17
iPad: iPadOS 17
If you need help with anything related to your Netflix account, such as password reset, account recovery, billing questions, or email updates, reach out to our customer support team at the Netflix Help Center.
Your Netflix Game Handle is your unique player name used across Netflix games.
To find or change your Game Handle:
In the top right corner, tap your Netflix profile icon and then tap Edit Game Handle.