Using Netflix on your Comcast Xfinity X1 set-top box
Welcome to Netflix on your Comcast Xfinity X1 set-top box! Use this article to learn about Netflix features and how to set up and sign out of your account. If you’re unsure if your device supports Netflix, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.
Netflix is available on select Comcast Xfinity X1 set-top boxes. Netflix streaming features on supported devices include:
Navigation
On most devices, Netflix lets you browse through rows of TV shows and movies, including a row dedicated to your My List selections. Each row represents
a category (Comedies, Dramas, TV shows, etc) that we present to you based on what you’ve watched.
Older devices may not have rows of movie categories, but do allow you to scroll through My List, which you can create using the Netflix website.
Resolution
Most devices are capable of streaming Netflix in high definition on fast internet connections and will play Netflix in their maximum supported resolution (see our Internet Connection Speed recommendations for more information).
Subtitles & Alternate Audio
Learn how to enable subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many movies and TV shows. To
check if your device supports 5.1 audio, go to any Netflix Original to see if there is a 5.1 audio option. If not, your device does not support this feature. Many devices will let you customize the appearance of subtitles and captions.
Some devices will display subtitles and captions in their default appearance or are not configured to display subtitles.
Parental Controls
Netflix allows you to set parental controls on individual profiles.
Silent Sign-In (SSI)
Some X1 set-top boxes support Silent Sign-In, a technology that enables automatic sign in. Netflix customers who are billed through Comcast/Xfinity will automatically be signed in to their Netflix account on their new, additional, or replacement
X1 set-top box if that box is SSI-enabled.
HDR
HDR capable devices will allow you to stream Netflix in HDR when connected to a compatible TV.
|
Device Series |
Supported Regions |
Resolution |
Subtitles & Audio |
|---|---|---|---|
|
Arris XG1v2 - MX011AN (X1) |
United States |
1080p |
5.1, Subtitles, Alternate Audio |
|
Arris XG1v3 - AX013AN (X1) |
United States |
1080p |
5.1, Subtitles, Alternate Audio |
|
Arris XG1v4 (X1) |
United States |
4K |
5.1, Subtitles, Alternate Audio, HDR |
|
Cisco G8 - CS011AN (X1) |
United States |
1080p |
5.1, Subtitles, Alternate Audio |
|
Cisco XiD - CXD01AN (X1) |
United States |
1080p |
5.1, Subtitles, Alternate Audio |
|
Pace XG1v1 - PX001AN (X1) |
United States |
1080p |
5.1, Subtitles, Alternate Audio |
|
Pace XG2v2 - PX022AN (X1) |
United States |
1080p |
5.1, Subtitles, Alternate Audio |
|
Pace XG1v3 - PX013AN (X1) |
United States |
1080p |
5.1, Subtitles, Alternate Audio |
|
Pace Xi3v2 - PX032AN (X1) |
United States |
1080p |
5.1, Subtitles, Alternate Audio |
|
Pace Xi5 - PX051AE (X1) |
United States |
1080p |
5.1, Subtitles, Alternate Audio |
|
Pace XiD - PXD01AN (X1) |
United States |
1080p |
5.1, Subtitles, Alternate Audio |
|
Sam XG2v2 - SX022AN (X1) |
United States |
1080p |
5.1, Subtitles, Alternate Audio |
To connect your Comcast Xfinity X1 set-top box to your Netflix account, start from the Home screen and follow the steps below.
Connect from the Apps menu
-
Press the XFINITY button on your remote.
-
Scroll to and click Apps.
-
Locate the Netflix app, then press OK.
-
Once in the Netflix app, select Sign In.
-
If you are not yet a member, follow the signup prompts or set up your membership online.
-
Your device is now connected to your Netflix account. Enjoy!
To sign out of the Netflix account on your device, follow the steps below.
Exit and sign out of Netflix
-
Begin from the Netflix home screen.
-
Press the Back button on your remote.
-
Select the gear icon
on the right. -
Select Sign out.
-
Select Yes to confirm.
-
You will now be given the option to sign in as a different Netflix member.
Exit Netflix without signing out
-
Begin from the Netflix home screen.
-
Press the Back button on your remote.
-
Select the gear icon
on the right. -
Select Exit.
-
Select OK.
Netflix is available in Ultra HD on select Comcast Xfinity X1 set-top boxes. To stream in Ultra HD, you will need:
-
A 2014 or newer Ultra HD TV with the Netflix app, connected to your set-top box via an HDMI port that supports HDCP 2.2 or later (usually the HDMI 1 port).
-
A plan that supports streaming in Ultra HD. You can check which plan you're currently on at Netflix.com/ChangePlan.
-
A steady internet connection speed of 25 megabits per second or higher.
-
Streaming quality set to High or Auto. More information about video quality settings can be found in our playback settings article.
The following X1 models currently support Netflix in Ultra HD:
-
Arris XG1v4 (X1)
Netflix is available in HDR on select Comcast Xfinity X1 set-top boxes. To stream in HDR, you will need:
-
A TV that supports either Dolby Vision or HDR and Netflix. (If you use a set-top box to stream Netflix, both the set-top box and TV must support HDR.)
-
A 4 Screen Netflix plan. You can check which plan you're currently on at Netflix.com/ChangePlan.
-
A steady internet connection speed of 25 megabits per second or higher.
-
Streaming quality set to High. More information about video quality settings can be found in our playback settings article.
The following X1 models currently support Netflix in HDR:
-
Arris XG1v4 (X1)
