Help Center
Join Netflix Sign In
Help Center

How can we help?

Popular topics

How to sign up for Netflix
Plans and Pricing
Can't sign in to Netflix
Parental controls on Netflix
Explore Topics
Account and Billing
Account Settings
  • How to change your plan
  • How to cancel Netflix
  • How to change or reset your password
  • How to update Netflix account information
  • Sharing your Netflix account
  • How to keep your account secure
Paying for Netflix
  • Billing and Payments
  • Netflix Gift Cards
  • How to remove payment methods from your account
  • How to find your billing date
Fix a Problem
Account Issues
  • Can't sign in to Netflix
  • Netflix says to sign up when trying to sign in
  • Netflix says account is already in use
Billing Issues
  • Netflix says 'Your account is on hold because of a problem with your last payment.'
  • Unrecognized or unauthorized charges from Netflix
  • Charged twice by Netflix
Error Codes
  • Netflix isn't working
  • Netflix Error NW-2-5
  • Netflix Error ui-800-3
  • Netflix Error tvq-pb-101
  • Netflix Error 113
Problems Watching
  • Fix a problem on your Android phone or tablet
  • Fix a problem on your TV or streaming media player
  • Netflix says, 'This app is not compatible with your device.'
  • Browser isn't supported
  • Black screen with sound
Watching and Playing
Profiles
  • How to create, edit, or delete profiles
  • How to change the language on Netflix
  • Profile transfers
Features and Settings
  • Using Netflix outside of your home
  • How to get the best video quality
  • How to use subtitles, captions, or choose audio language
  • How to use 'My List'
  • Accessibility on Netflix
TV Shows and Movies
  • How to download titles to watch offline
  • How to search and browse Netflix
  • How to hide titles from viewing history
  • How to remove titles from the 'Continue Watching' row
Parental Controls
  • Parental controls on Netflix
  • How to add or remove a profile PIN
  • How to set profile maturity ratings or block titles
  • How to create a profile for kids
Games
  • Netflix Mobile Games
  • How to find and download Netflix mobile games
Getting Started
Joining Netflix
  • What is Netflix?
  • How to pay for Netflix
  • Getting started with Netflix
  • Plans and Pricing
  • Extra Members
Device Setup
  • Netflix supported browsers and system requirements
  • How to download the Netflix app
  • How to use Netflix on your Android phone or tablet
  • How to watch Netflix on your TV
  • How to use Netflix on your iPhone or iPad

Quick Links

  1. Reset password
  2. Update email
  3. Get help signing in
  4. Update payment method
  5. Request TV shows or movies

Need more help?

Contact Us
  • Terms of Use
  • Privacy
  • Do Not Sell or Share My Personal Information
  • Ad Choices
  • Cookie Preferences
  • Corporate Information