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Netflix House Terms and Conditions

Welcome to the digital destination and landing page (“Site”) for all locations of Netflix House, an in-person venue offering immersive experiences, entertainment, and events (“Experiences”), retail, and dining options (Experiences and other offerings collectively, “Netflix House”), offered by Netflix Attractions, LLC (“Netflix Attractions”).  These Terms and Conditions (“Terms”) govern your use of this Site and access to Netflix House. Additional terms, conditions, or considerations may apply to a particular Experience. 

You must be at least 18 years of age or the age of majority in your country of residence to interact with this Site. Minors may only use the Site under the supervision of an adult.

YOU AGREE TO THE ARBITRATION AGREEMENT AND CLASS ACTION WAIVER DESCRIBED IN SECTION 10 TO RESOLVE ANY DISPUTES WITH NETFLIX (EXCEPT FOR MATTERS THAT MAY BE TAKEN TO SMALL CLAIMS COURT).

When visiting Netflix House, you agree to abide by the code of conduct relating to behavior at Netflix House (“House Rules”).  A full list of these House Rules is available here.  Any violation of these House Rules may be grounds for removal from Netflix House premises. We may refuse admission or expel any person whose conduct is objectionable. The following behaviors are strictly prohibited: disruptive or unsafe behavior, vandalism, the use of offensive language, and any form of harassment or discrimination. Guests must also comply with all posted signs and instructions from Netflix House personnel. Failure to adhere to these guidelines may result in removal from Netflix House without a refund. 

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1. Experiences, Changes to Experiences

2. Ticket Purchasing Information 

3. Promotions, Discounts, Special Offers

4. Merchandise

5. WiFi and Internet Access

6. Intended Use of This Site and Netflix House

7. User Generated Content

8. Name, Image, and Likeness

9. Disclaimers of Warranties and Limitations on Liability

10. Arbitration Agreement

11. Miscellaneous 

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1. Experiences, Changes to Experiences

Your participation in an Experience may be subject to additional terms and conditions, including as set forth on the Experience description page, such as safety considerations, age limitations, or similar. You may be asked to review and accept additional waivers in the reservation or ticket purchasing process for certain Experiences. 

Prior to purchasing a ticket or making a reservation for the Experience, please carefully review the description and any such additional waivers to ensure you understand what the Experience may entail, and that you are willing to assume any risks associated with your participation in that Experience.

Offerings at a particular Netflix House, including reservation/ticketing requirements, specific Experiences, menu options, items available for purchase at retail locations, and/or other services or offerings, are subject to change, including being closed or limited for reasons such as refurbishing, capacity issues, seasonal considerations, inclement weather, government orders, pandemic-related restrictions, or other unforeseen circumstances. We will make reasonable efforts to notify guests of such changes, but reserve the right to make adjustments to Netflix House without liability or advanced notice. We reserve the right to limit access to portions of Netflix House, including closing certain areas or adjusting operations, due to high demand, capacity issues, or other considerations. We are not responsible for travel or any other expenses that you or anyone else incurs in connection with a canceled, postponed, rescheduled, or moved Experience.

While we make every effort to manage wait times and ensure a smooth experience, please be aware that operational limitations may occur, especially during busy periods or peak tourist seasons.

2. Ticket Purchasing Information

There is no entrance fee to simply enter Netflix House, but some Experiences may require a separate ticket or reservation. You may purchase tickets and/or make reservations for an Experience by completing the process on the ticket purchase/reservation page(s) for each Experience on the Site. You may also choose to purchase tickets or make a reservation in person at Netflix House. Please read the relevant Experience’s description to see if tickets must be pre-purchased or reservations are required before visiting Netflix House. Capacities at Experiences are limited, and same-day ticket availability is not guaranteed. 

For some payment methods, the issuer may charge you certain fees, such as foreign transaction fees or other fees relating to the processing of your payment method. Check with your payment method service provider for details. 

We collect tax as required by state and local laws. We may display the tax separately or include it in the total ticket purchase amount. Ticket prices may vary depending on dates, times, types of ticket(s) and/or Experience(s), and demand. Please enter exact dates and times for specific pricing and availability. Tickets and pricing are subject to availability and certain tickets and pricing may no longer be available at time of booking. We do not guarantee that you will be able to purchase tickets at the prices shown and we do not provide price adjustments, price matching, refunds, or credits based on fluctuations in ticket prices. 

We may change dates, times, and offerings listed on our Site at any time without notice. Unless otherwise specified, including elsewhere on the Site, tickets purchased and reservations made via the Site are only valid for the date and time you selected at the time of purchase or reservation. From time to time, we may update the time and/or date of an Experience. In these cases, if you are a ticket or reservation holder, we will notify you of the updated time/date. If you are unable to attend at the new time/date, we will provide you with a refund.  If you are able to attend at the new time/date, your ticket will be updated and remain valid. 

Ticket prices or items included in a ticket bundle may vary depending on when they are purchased. If you do not complete your purchase transaction (i.e., walk away from your transaction without completing) or do not purchase tickets for all members for your party (i.e., need to purchase additional tickets after your initial transaction), you may find that ticket pricing has changed.  We also reserve the right to replace items in a ticket bundle from time to time due to availability or other similar issues.

Please carefully review your selections before finalizing your purchase and/or reservation. Tickets purchased via the Site are non-refundable, meaning that once you complete your purchase, you cannot cancel the order or receive a refund. Subject to availability, you may change the type of ticket, date, and/or time up to 24 hours before the time/date of your ticket. Please note that, if you purchased a ticket bundle, and you change your ticket time or date, items within that bundle may change for an item of equal or greater value, subject to availability.  

Some Experiences may require you to select a timeslot for your visit. You must arrive on time for your selected timeslot. If you fail to arrive on time for your selected timeslot, your ticket or reservation may be cancelled, and you may not receive a refund for the ticket purchase price. 

Tickets purchased through the Site may not be resold. Any ticket found to be resold or suspected of being purchased for resale purposes is subject to cancellation without refund. You are specifically prohibited from using bots or other technologies to circumvent posted per-person ticket limits, and/or for the purpose of purchasing tickets for resale. If you have purchased tickets for a group, you can share access to the tickets via QR code.

Netflix Attractions reserves the right to cancel any ticket and/or reservation at its discretion. In the event of cancellation by Netflix Attractions, excluding cases related to resale or fraud, a full refund of the ticket price and any applicable taxes will be issued within 10-14 business days.

You are responsible for maintaining possession of your tickets by displaying them on your mobile device. A ticket purchased at Netflix House itself will be digitally delivered or printed for you. You must have your tickets before entering ticketed Experiences at Netflix House. Lost, stolen, or destroyed tickets are not replaceable. In order to protect Netflix House from fraud, you may be asked to provide additional proof of identity regarding your tickets, including providing your ticket order, verifying your name/email address, or providing a valid photo identification or credit card.

3. Promotions, Discounts & Special Offers

This Site or Netflix House may offer sweepstakes, contests, or other promotions (“Promotions”) that require you to submit material or information about yourself. The eligibility requirements and other limitations and conditions will be disclosed before you enter the Promotion.  Participation in Promotions is voluntary and at your own risk.

We may offer discounts or special offers from time to time. Such offers may be available for a limited time only, or be subject to additional purchasing requirements or limitations. Please review the offer carefully to understand the specific terms and conditions that may apply.

4. Merchandise 

Returns and exchanges can only be processed at the original sale location, with a valid receipt. For example, an item purchased at Netflix House Philadelphia must be returned to the Philadelphia location and cannot be returned at another Netflix House location. Merchandise purchased online through Netflix.Shop cannot be returned or exchanged at Netflix House retail location, as the online shop operates separately from physical store operations.

Please carefully inspect your merchandise prior to leaving the Netflix House location where purchased. 

5. WiFi and Internet Access 

Where Wi-Fi is provided at Netflix House, such access is provided by a third-party internet service provider and subject to that provider’s applicable terms, policies, and restrictions. Netflix Attractions makes no representations or warranties regarding the availability, speed, security, or reliability of the Wi-Fi, and you are solely responsible for the security of your devices and data when using it. By using Netflix House Wi-Fi, you agree that Netflix Attractions is not liable for, and you release Netflix Attractions from, any and all claims, liabilities, damages, losses, or expenses arising from or related to your use of the Wi-Fi, including without limitation any data loss or breaches, malware, unauthorized access, or service interruptions.

6. Intended Use of This Site and Netflix House

This Site, Netflix House, and any related content or activities are for your personal and non-commercial use only. During your use of this Site, or a visit to Netflix House, we grant you a limited, non-exclusive, non-transferable license to access the content and activities offered via the Site and/or Netflix House. Except for the foregoing limited license, no right, title, or interest shall be transferred to you. You agree not to use this Site and/or Netflix House for public performances. 

You agree not to archive, download (other than through caching necessary for personal use), reproduce, distribute, modify, display, perform, publish, license, create derivative works from, offer for sale, or use content and information contained on or obtained from or through the Site and/or Netflix House without express written permission from Netflix Attractions. You also agree not to circumvent, remove, alter, deactivate, degrade, or thwart any of the content protections on this Site; use any robot, spider, scraper, or other automated means to access this Site; decompile, reverse-engineer, or disassemble any software or other products or processes accessible through this Site; insert any code or product or manipulate the content of this Site in any way; or use any data mining, data gathering, or extraction method. In addition, you agree not to upload, post, email, or otherwise send or transmit any material designed to interrupt, destroy, or limit the functionality of any software, hardware, or telecommunications equipment associated with this Site and/or Netflix House, including any software viruses or any other computer code, files, or programs.

NEITHER NETFLIX ATTRACTIONS NOR ITS AFFILIATED ENTITIES, NOR ANY OF ITS AGENCIES, NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THIS SITE, NETFLIX HOUSE, AND/OR ANY INDIVIDUAL EXPERIENCE, IS LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, GENERAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OR LOSSES ARISING OUT OF OR IN CONNECTION WITH YOUR ACCESS TO, OR USE OF, THIS SITE, EVEN IF ADVISED IN ADVANCE OF SUCH DAMAGES OR LOSSES, TO THE EXTENT PERMITTED BY APPLICABLE LAW.  

Netflix Attractions may suspend or terminate your access to this Site and/or Netflix House if you fail to comply with these Terms and the House Rules. 

This Site, together with other content, branding, the Experiences, and other offerings within Netflix House, is protected by copyright, trade secret, or other intellectual property laws and treaties. NETFLIX is a trademark of Netflix, Inc. If you believe your work has been reproduced or distributed in a way that constitutes copyright infringement or are aware of any infringing material available through Netflix House, please notify us by completing the Copyright Infringement Claims form (www.netflix.com/copyrights). 

This Site may contain links to other websites associated with other experiences and physical destinations, some of which may be owned and operated by third parties ("Linked Website(s)"). These links are provided to you as a convenience only and visiting any Linked Website is at your own risk. Netflix Attractions is not responsible for the content on such Linked Website(s) and makes no representations or warranties with respect thereto. Your access and use of any such Linked Website(s) is subject to any terms and conditions and privacy policies of such Linked Website(s). Prior to making any transaction on such Linked Website, please thoroughly review their terms and conditions and privacy policies. 

7. User Generated Content

From time to time, this Site (and/or specific offerings within Netflix House) might allow you to communicate, upload, or otherwise make available text, images, audio, video, or other content (“User Generated Content” or “UGC”), which might be accessible and/or viewable by the public. In submitting UGC, you:

  1. warrant that you hold any and all rights in the UGC or, where applicable, obtained third-party consent for the use of the UGC, and are entitled to submit the UGC ; 

  2. indemnify Netflix Attractions, its Affiliates, and their respective directors, officers, employees, and agents against any and all claims arising out of or in connection with your UGC, including that the UGC infringes any third-party rights or violates any applicable law or regulation; 

  3. represent that the UGC is in compliance with applicable laws and regulations and in particular not obscene, defamatory, discriminatory, threatening, pornographic, libelous, harassing, hateful, racially or ethnically offensive, or capable of encouraging conduct that would be considered a criminal offense; 

  4. grant Netflix Attractions and its Affiliates a worldwide, perpetual, non-exclusive, sub-licensable, royalty-free, irrevocable license in respect of all copyright and other intellectual property rights in and to your UGC to modify, adapt, publish, copy, display, repost, or communicate to the public; 

  5. agree to waive any and all of your portrait rights (to the extent allowed under applicable law) and have asked third parties of whom portraits have been used (if any) for their consent to use portraits/pictures in the UGC.

8. Name, Image, and Likeness

When you visit Netflix House, we may photograph, record, depict, or otherwise capture your name, image, voice, or likeness as you engage with the Experiences, and/or other content offered within Netflix House. In visiting Netflix House, you grant Netflix Attractions, its Affiliates and respective successors and assigns, and anyone authorized by any of them, the irrevocable, perpetual, worldwide, non-exclusive right to photograph, record, depict, and/or portray you and use, and grant to others the right, but not the obligation, to photograph, record, depict, and/or portray you and use, your actual or simulated likeness, name, image, photograph, voice, and actions, in connection with Netflix House operations (including, by way of example, for security or analytical purposes), and/or your participation in any of the Experiences offered as part of Netflix House, in all media, now known and later devised, worldwide, in perpetuity, in any and all languages, formats, versions, and forms related to such Netflix House without compensation to you or any other individual, unless prohibited by law. In the event the Site offers the opportunity to leave comments, information, ideas, concepts, reviews, and other feedback (“Feedback”), you also grant Netflix Attractions, its Affiliates and respective successors and assigns, and anyone authorized by any of them, the right to publicly post your name/username and/or other information related to your Feedback.

9. Disclaimers of Warranties and Limitations on Liability 

By entering Netflix House, or engaging with this Site, you agree to release Netflix Attractions and its Affiliates from any liability for any loss, expense, cost, injury, or damage of whatever nature that might occur, including while participating in an Experience, or using this Site. Please carefully review the specific descriptions of an Experience to ensure you are comfortable participating. This release does not include liability to the extent caused by Netflix Attractions’ gross negligence or willful misconduct. Netflix Attractions is not responsible for lost, stolen, or damaged personal property.

  1. THIS SITE, NETFLIX HOUSE, AND ALL CONTENT, SOFTWARE, FEATURES, FUNCTIONALITY, AND EXPERIENCES ASSOCIATED WITH THEM, ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITH ALL FAULTS AND WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED.  

  2. TO THE FULLEST EXTENT PERMITTED BY LAW, NETFLIX ATTRACTIONS AND ITS AFFILIATES DISCLAIM ALL LIABILITY FOR ANY DIRECT, INDIRECT, INCIDENTAL, GENERAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO PERSONAL INJURY, LOSS OF USE, LOSS OF INCOME OR PROFIT, ILLNESS, AIRBORNE ILLNESS (E.G., COVID-19), ILLNESS OR ADVERSE REACTIONS RELATED TO FOOD OR BEVERAGE CONSUMPTION (INCLUDING ALLERGIC REACTIONS, FOODBORNE ILLNESS, OR INGREDIENT SENSITIVITIES), PROPERTY LOSS OR DAMAGE, THEFT, OR ACTIONS OF THIRD PARTIES, ARISING OUT OF OR RELATED TO YOUR VISIT TO NETFLIX HOUSE OR PARTICIPATION IN EXPERIENCES AT NETFLIX HOUSE. NETFLIX ATTRACTIONS AND ITS AFFILIATES ARE NOT RESPONSIBLE FOR INTERRUPTIONS, MODIFICATIONS, OR UNAVAILABILITY OF THIS SITE, NETFLIX HOUSE, OR ITS FEATURES DUE TO MAINTENANCE, EVENTS BEYOND OUR CONTROL (INCLUDING WEATHER, GOVERNMENT ACTIONS, OR OTHER FORCE MAJEURE EVENTS), OR ANY INACCURACIES IN INFORMATION PROVIDED ABOUT NETFLIX HOUSE. YOUR ATTENDANCE AND PARTICIPATION ARE AT YOUR OWN RISK.

  3. NOTHING IN THIS DISCLAIMER LIMITS OR EXCLUDES ANY LIABILITY THAT CANNOT BE LIMITED OR EXCLUDED BY LAW, INCLUDING LIABILITY FOR GROSS NEGLIGENCE OR WILLFUL MISCONDUCT.

10. Arbitration Agreement 

  1. You and Netflix Attractions agree that any dispute, claim, or controversy arising out of or relating in any way to Netflix House (including participation in any Experience(s)), your use of this Site, these Terms, and this Arbitration Agreement shall be determined by binding arbitration or in small claims court. Arbitrators can award the same damages and relief that a court can award, and nothing in this Arbitration Agreement shall be interpreted as limiting any non-waivable statutory rights. You agree that, by agreeing to these Terms, the U.S. Federal Arbitration Act governs the interpretation and enforcement of this Arbitration Agreement, and that you and Netflix Attractions are each waiving the right to a trial by jury or to participate in a class action. This Arbitration Agreement shall survive termination of these Terms.

  2. Before initiating arbitration or filing an action in small claims court, you and Netflix Attractions must attempt to resolve the dispute informally.  To start the dispute process, you must first send to Netflix Attractions, by certified mail, an individualized written Notice of your claim ("Notice"). The Notice to Netflix must be addressed to: Netflix Attractions, LLC, c/o The Corporation Trust Company, 1209 Orange Street, Wilmington, DE 19801, USA. If Netflix Attractions initiates arbitration, we will send a written Notice to you via the contact information that we have available for you. A Notice, whether sent by you or by Netflix Attractions, must (a) describe the nature and basis of the claim; (b) set forth the specific relief sought; and (c) if sent by you, provide information sufficient to identify your interaction with the Site, visit to Netflix House, and/or participation in an Experience (e.g., name, email address, ticket or reservation number) ("Demand"). Netflix Attractions may request additional information from you regarding your Demand. Once a Notice with a Demand has been received, the recipient has 30 days to investigate the claim.  If either side requests a settlement conference during this 30-day period, you and Netflix Attractions must cooperate to schedule that settlement conference by phone or videoconference.  You and Netflix Attractions must personally participate in the settlement conference and may each bring counsel, but the settlement conference must be individualized, even if the same firm(s) represent multiple parties.  The statute of limitations for the claim in the Notice with a Demand will be tolled from the date the Notice is received until the later of (a) 30 days or (b) after a timely requested settlement conference is completed.  If Netflix Attractions and you do not reach an agreement to resolve the claim within 30 days after the Notice is received (or, if the parties participate in a settlement conference, within 30 days of the settlement conference occurring), you or Netflix Attractions may commence an arbitration proceeding or file a claim in small claims court.

  3. Arbitration will be administered by the American Arbitration Association (“AAA”).  You may download a form to initiate arbitration at www.adr.org.  The parties agree that the arbitration will be governed by AAA’s Consumer Arbitration Rules and Mediation Procedures (the "AAA Rules"), with the modification that the parties may file dispositive motions. The arbitrator is bound by the terms of this Arbitration Agreement. All issues are for the arbitrator to decide, including issues relating to the arbitrability, scope, and enforceability of this Arbitration Agreement.  The arbitrator shall apply Rule 11 of the Federal Rules of Civil Procedure and may impose sanctions available under the AAA Rules, Rule 11, or other applicable law.  Unless Netflix Attractions and you agree otherwise, any arbitration hearings will take place either in the county (or parish) in which the Netflix House you visited is located or the county (or parish) of your permanent residence. The arbitrator's final decision shall be final and binding on all parties, except (1) for judicial review expressly permitted by law or (2) if the arbitrator's final decision includes an award of injunctive relief against a party, in which case that party shall have the right to seek judicial review of the injunctive relief in a court of competent jurisdiction that shall not be bound by the arbitrator's application or conclusions of law. 

  4. The parties agree that arbitration hearings shall take place via videoconference.  Your right to a hearing will be determined by the AAA Rules. The arbitrator shall issue a reasoned written decision explaining the essential findings and conclusions on which the final decision is based. Except as expressly set forth herein, the payment of all filing, administration, and arbitrator fees will be governed by the Administrative Fee Schedule as outlined in the AAA Rules and, as needed, AAA’s supplemental rules for mass arbitration. 

  5. YOU AND NETFLIX ATTRACTIONS AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE PROCEEDING. Further, unless both you and Netflix Attractions agree otherwise, the arbitrator may not consolidate more than one person's claims with your claims, and may not otherwise preside over any form of a representative or class proceeding. If this specific provision is found to be unenforceable, then the entirety of this arbitration provision shall be null and void.

11. Miscellaneous 

  1. Governing Law. These Terms shall be governed by and construed in accordance with the laws of the state in which the Netflix House you visited is located, without regard to conflict of laws provisions. These terms will not limit any consumer protection rights that you may be entitled to under the mandatory laws of your state of residence. 

  2. Unsolicited Materials. Netflix Attractions and its Affiliates do not accept unsolicited materials or ideas for any content, Experiences, or other creative concepts, and is not responsible for the similarity of any of its content or programming in any media to materials or ideas you may transmit to Netflix Attractions or its Affiliates. Should you send any unsolicited materials or ideas, you do so with the understanding that no additional consideration of any sort will be provided to you, and you are waiving any claim against Netflix Attractions and its Affiliates regarding the use of such materials and ideas, even if material or an idea is used that is substantially similar to the material or idea you sent. 

  3. Feedback. Netflix is free to use your Feedback, including responses to questionnaires or through postings to the Site, worldwide and in perpetuity without further compensation, acknowledgement, or payment to you for any purpose whatsoever, including, but not limited to, developing, manufacturing, and marketing products and creating, modifying, or improving any of Netflix’s services or products. In addition, you agree not to enforce any "moral rights" in and to the Feedback, to the extent permitted by applicable law. 

  4. Customer Support. To find more information about Netflix House, or if you need assistance, please visit the Netflix Help Center, which is accessible through the netflix.com website. In the event of any conflict between these Terms and information provided by Netflix Attractions customer service or other portions of our websites, these Terms will control. 

  5. Severability. If any provision or provisions of these Terms shall be held to be invalid, illegal, or unenforceable, that provision will be limited to the minimum extent necessary and severed, and the validity, legality, and enforceability of the remaining provisions shall remain in full force and effect. 

  6. Electronic Communication. We may send you information relating to your ticket purchases and reservations (e.g., payment authorizations, invoices, confirmation messages, notices) in electronic form only. You agree that any notices, agreements, disclosures, or other communications that we send to you electronically will satisfy any legal communication requirements, including that such communications be in writing.

  7. “Affiliates,” as used in these Terms,  means, with respect to any specified entity, any other entity that directly or indirectly controls, is controlled by, or is under common control with such specified entity. The term "control" (including the terms "controlled by" and "under common control with") means the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an entity, whether through ownership of voting securities, by contract, or otherwise.

Last Updated: October 7, 2025