Netflix Studio Software & Services Privacy Statement
This Privacy Statement explains our practices regarding the collection, use, and disclosure of certain information, including your personal information, by Netflix, Inc. ("Netflix"). This Privacy Statement applies to all of our applications and related services (“Services”) that link to this privacy statement, including but not limited to Content Hub, Production Center, Slate Manager, NetFX, Workshop Portal and VendorHQ. Additional privacy information and terms may apply depending on which Services you use, as noted below. For clarity, residents of the EEA are deemed to have acknowledged (rather than agreed to) this Privacy Statement.
To see our California Consumer Privacy Act (CCPA) Privacy Notice, please go to California Consumer Privacy Act (CCPA) Privacy Notice or simply scroll down.
Collection of Information
We receive and store information about you such as:
Information you provide to us: We collect information you provide to us which includes your name, email address, and telephone number. We collect this information in a number of ways, including when you enter it while using our service or interact with our help staff.
Information provided to us by your administrator: The administrator for your production may provide us with your phone number.
Information we collect automatically: We collect information about you and your use of our Services, your interactions with us, as well as information regarding your computer, mobile device or other device used to access our service. This information includes:
your activity on the Services, including feature use and content access;
details of your interactions with our help desk, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
device IDs or other unique identifiers;
device and software characteristics (such as type and configuration), connection information, statistics on page views, referral URLs, IP address (which may tell us your general location), browser and standard web server log information;
information collected via the use of cookies, web beacons and other technologies. See our Cookies section for more details.
Use of Information
We use information to provide, analyze, administer, and enhance our Services, to process your registration, to facilitate communications between Services users working on a production together, to facilitate Services users working on a production together to share information (including content) with each other, and to communicate with you on these and other topics. We also use information for: troubleshooting; audit logging; to prevent, detect and investigate potentially prohibited or illegal activities, including unauthorized access to content; and to generate usage statistics. Note that when you use communication or sharing features, you will be disclosing information to others (such as your name and email).
Disclosure of Information
We disclose your information for certain purposes and to third parties, as described below:
The Netflix family of companies: We share your information among the Netflix family of companies as needed for: data processing and storage; providing you with access to our Services; providing support to application users; making decisions about service improvements; production management; and for other purposes described in the Use of Information section of this Privacy Statement.
Service Providers: We use other companies, agents or contractors ("Service Providers") to perform services on our behalf or to assist us with the provision of services to you. For example, we engage Service Providers to provide communications, infrastructure and IT services, to optimize our service, to provide help desk services and related support, and to analyze and enhance data (including data about users' interactions with our service). In the course of providing such services, these Service Providers may have access to your personal or other information. We do not authorize them to use or disclose your personal information except in connection with providing their services.
Protection of Netflix and others: Netflix and its Service Providers may disclose and otherwise use your personal and other information where we or they reasonably believe such disclosure is needed to (a) satisfy any applicable law, regulation, legal process, or governmental request, (b) enforce applicable terms of use, including investigation of potential violations thereof, (c) detect, prevent, or otherwise address illegal or suspected illegal activities, security or technical issues, or (d) protect against harm to the rights, property or safety of Netflix, its service users (individuals and production companies), or the public, as required or permitted by law.
Business transfers: In connection with any reorganization, restructuring, merger or sale, or other transfer of assets, we will transfer information, including personal information, provided that the receiving party agrees to respect your personal information in a manner that is consistent with this Privacy Statement.
Applications supporting the Services: Depending on the Services you use, you may be provided with access to various Google applications (such as Google Drive). If the Service you are using is supported by one or more Google applications, you may be prompted to agree to applicable Google terms and privacy policies. You may also be prompted to allow Google to access certain applications. If you do not agree to the Google terms or to allow access when prompted, you will be unable to use certain Services.
Whenever in the course of sharing information we transfer personal information to countries outside of the European Economic Area and other regions with comprehensive data protection laws, we will ensure that the information is transferred in accordance with this Privacy Statement and as permitted by the applicable laws on data protection.
Security
We use reasonable administrative, logical, physical and managerial measures to safeguard your personal information against loss, theft and unauthorized access, use and modification. These measures are designed to provide a level of security appropriate to the risks of processing your personal information.
Children
You must be 18 years of age or older to use the Services. In certain jurisdictions, the age of majority may be older than 18, in which case, you must satisfy that age requirement
Changes to this Privacy Statement
We will update this Privacy Statement from time to time in response to changing legal, regulatory or operational requirements. We will provide notice of any such changes (including when they will take effect) in accordance with law. Your continued use of the Services after any such updates take effect will constitute acknowledgement and (as applicable) acceptance of those changes. To see when this Privacy Statement was last updated, please see the "Last Updated" section below.
Cookies and Internet Advertising
We and our Service Providers use cookies and other technologies (such as web beacons) for various reasons. For example, we use cookies and other technologies to make it easy to access our Services by remembering you when you return, and to provide and analyze our Services. We want you to be informed about our use of these technologies, so this notice explains the types of technologies we use, what they do and your choices regarding their use.
What are cookies?
Cookies are small data files that are commonly stored on your device when you browse and use websites and online services. They are widely used to make websites work, or to work more efficiently, as well as to provide reporting information and assist with service or advertising personalization.
Cookies are not the only types of technology that enable this functionality; we also use other, similar types of technologies. See below for more information and examples.Why does Netflix use cookies?
We and our Service Providers may use the following types of cookies:Essential cookies: These cookies are strictly necessary to provide our Services. For example, we or our Service Providers may use these cookies to authenticate and identify our users so we can provide our Services to them. They also help us to maintain the security of our service.
Performance and functionality cookies: These cookies are not essential, but help us to personalize and enhance your online experience with the Services. For example, they help us to remember your preferences and prevent you from needing to re-enter information you previously provided (for example, during the registration process). We also use these cookies to collect information (such as click-through and other information) about use of the Services so that we can enhance and improve our Services. Deletion of these types of cookies will result in limited functionality of our service.
How Does Netflix use Web Beacons and other Technologies?
Web beacons (also known as clear gifs or pixel tags) often work in conjunction with cookies. We and our Service Providers may use them for similar purposes as cookies, such as to understand and enhance the use of our service, improve site performance, and monitor visitor traffic and actions on our site. Because web beacons often work in conjunction with cookies, in many cases, declining cookies will impair the effectiveness of web beacons.
We use other technologies that are similar to cookies, such as browser storage and plugins (e.g., HTML5, IndexedDB, and WebSQL). Like cookies, some of these technologies may store small amounts of data on your device. We may use these and various other technologies for similar purposes as cookies, such as to analyze the use of our service.
There are a number of ways to exercise choice regarding these technologies. For example, many popular browsers provide the ability to clear browser storage, commonly in the settings or preferences area; see your browser’s help function or support area to learn more.
Contacting Us
If you have general questions about your user account or the Services, please contact support@netflixstudios.com. For questions specifically about this Privacy Statement, or our use of your personal information, cookies or similar technologies, please contact our Data Protection Officer/Privacy Office by email at netflixdpo@netflix.com. The data controller of your personal information is Netflix, Inc. Please note that if you contact us to assist you, for your safety and ours we may need to authenticate your identity before fulfilling your request.
California Consumer Privacy Act (CCPA) Privacy Notice
This Privacy Notice applies to California consumers and supplements this Privacy Statement.
Personal Information We Collect
We collect information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer or household (“CCPA personal information”). We have collected the following categories of CCPA personal information from consumers within the last twelve (12) months:
Identifiers: “Identifiers” covers a broad range of information, including things like name, email address, telephone number, and IP address. We collect some CCPA personal information that falls into this category. For example, if you register for access to certain sites (e.g. Workshop Portal), we also collect information to facilitate your registration, we collect your name, email address, address, and telephone number. We collect IP addresses, identifiers from the devices you use to connect, and characteristics about the networks you use when you connect to our service online.
Commercial information: This includes information about products or services considered, obtained or purchased.
Internet or other electronic network activity information: Our websites are online, so we collect CCPA personal information in this category, like your interactions with our service.
Geolocation data: Our applications don’t collect precise geolocation data from GPS sensors. However, we do collect IP addresses from which we can determine your general location.
Uses of CCPA personal information
We use categories of CCPA personal information listed above for the purposes noted in the Use of Information section of this Privacy Statement. For ease of reference, we repeat that section below:
We use information to provide, analyze, administer, and enhance our Services, to process your registration, to facilitate communications between Services users working on a production together, to facilitate Services users working on a production together to share information (including content) with each other, and to communicate with you on these and other topics. We also use information for: troubleshooting; audit logging; to prevent, detect and investigate potentially prohibited or illegal activities, including unauthorized access to content; and to generate usage statistics. Note that when you use communication or sharing features, you will be disclosing information to others (such as your name and email).
Categories of CCPA personal information disclosed for a business purpose
We disclose categories of CCPA personal information for business purposes. (Please see the Disclosure of Information section of this Privacy Statement for additional details that may be of interest to you.)
Sensitive Personal Information
CCPA personal information may include information that may be considered Sensitive Personal Information as defined by the CCPA. We do not use or disclose Sensitive Personal Information for any purpose inconsistent with section 7027(l) of the CCPA Regulations.
Sources of CCPA personal information
We explain our sources of information in the Collection of Information section of this Privacy Statement. (Please see that section for more information that may be of interest to you.) For ease of reference, in regard to CCPA personal information these are:
Information you provide to us: We collect information you provide to us which includes your name, email address, and telephone number. We collect this information in a number of ways, including when you enter it while using our service or interact with our help staff.
Information provided to us by your administrator: The administrator for your production may provide us with your phone number.
Information we collect automatically: We collect information about you and your use of our Services, your interactions with us, as well as information regarding your computer, mobile device or other device used to access our service. This information includes:
your activity on the Services, including feature use and content access;
details of your interactions with our help desk, such as the date, time and reason for contacting us, transcripts of any chat conversations, and if you call us, your phone number and call recordings;
device IDs or other unique identifiers;
device and software characteristics (such as type and configuration), connection information, statistics on page views, referral URLs, IP address (which may tell us your general location), browser and standard web server log information;
information collected via the use of cookies, web beacons and other technologies. See our Cookies section for more details.
Your rights under the CCPA
You have the right to know what categories and specific pieces of CCPA personal information have been collected about you; the categories of sources from which CCPA personal information are collected; our business or commercial purpose for collecting, using, or disclosing CCPA personal information; the categories of third parties with whom we share CCPA personal information; the categories of CCPA personal information we have disclosed about you for a business purpose. You have a right to confirm whether or not we process your CCPA personal information as well as to access and receive a copy of the specific CCPA personal information we have collected about you.
You have a right to request the deletion of your CCPA personal information, subject to exceptions under the CCPA.
You have a right to request correction of any inaccurate CCPA personal information we hold about you.
You have the right to receive notice of our practices at or before collection of CCPA personal information (for example, this notice) and not receive discriminatory treatment or be retaliated against if you choose to exercise any of your rights.
We do not sell or share CCPA personal information. We do not knowingly sell, share or use the personal information of minors under 16 years of age.
You can assert these rights only where we receive a verified request from you. To make requests, or if you have a question regarding our privacy practices, please contact our Data Protection Officer at netflixdpo@netflix.com. If you wish to contact us through an authorized agent, the authorized agent can submit a request on your behalf to netflixdpo@netflix.com along with a statement, certified as may be required, that the agent is authorized to act on your behalf. In order to verify the request, we may ask you to verify your identity.
We may not be able to fulfill requests to exercise rights under CCPA, including the right to know or delete CCPA personal information because we only collect limited information about users, and we are unable to verify requests to the standard required by the CCPA.
Retention
Netflix will only keep your CCPA personal information for as long as necessary for the purposes we collected it for, including to comply with any legal, accounting, or reporting requirements. To decide the appropriate length of time to keep your CCPA personal information, we consider the amount, nature, and sensitivity of the CCPA personal information, the potential risk of harm from unauthorized use or sharing of your CCPA personal information, the purposes for which we use your CCPA personal information and whether we can achieve those purposes in other ways, and the applicable legal requirements.
If you would like to exercise your rights for the CCPA personal information we retain, please contact as described in the “Your Rights under the CCPA” section above. We take reasonable measures to destroy or de-identify personal information in a secure manner when it is no longer required.
Last Updated: June 14, 2023