I can't save updates to my account information on the Netflix website.

Problems saving changes to your Netflix account information are usually caused by a browser add-on or configuration that is preventing the Netflix website from loading properly. Follow the troubleshooting steps below to resolve the issue.

Clear the Netflix cookie from your web browser

  1. Go to netflix.com/clearcookies to clear the Netflix cookie; this will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Try Netflix again.

Restart your browser

  1. Quit your browser.

  2. Relaunch your browser.

  3. Try Netflix again.

If you're still having trouble after following the browser troubleshooting steps above, try restarting your preferred browser with no add-ons enabled:

Restart Firefox without add-ons

To restart Firefox without add-ons enabled:

  1. Click the Firefox Menu Button.

  2. Select Help.

  3. Select Restart with Add-ons Disabled.

Once Firefox has restarted, attempt to change and save the desired settings again.

Disable Chrome Extensions

If you're using Chrome, you may want to disable unnecessary add-ons before trying again. To disable extensions in Chrome:

  1. In the Address Bar in Chrome, type chrome://extensions.

  2. In the list of extensions, uncheck any boxes that say Enabled.

  3. Navigate back to Netflix and try streaming again.

If these steps resolve your issue, you may want to try enabling your extensions one by one to see which one is preventing pages on the Netflix site from loading properly.

Disable add-ons in Internet Explorer

To disable add-ons in Internet Explorer, follow the steps below for the version of Internet Explorer that you're currently using:

Internet Explorer 9

  1. Open Internet Explorer.

  2. Click the Tools button, and then click Manage add-ons.

  3. Under Show, select All add-ons.

  4. Select an add-on, then click Disable.

  5. Repeat Step 4 for all add-ons.

  6. Restart Internet Explorer.

  7. Try changing and saving your desired Netflix settings again.

If these steps resolve your issue, you may want to try enabling your add-ons one by one to see which one is preventing pages on the Netflix site from loading properly.

Internet Explorer 8

  1. Click the Start button.

  2. Select All Programs.

  3. Select Accessories.

  4. Select System Tools.

  5. Select Internet Explorer (No Add-ons).

  6. Try changing and saving your desired Netflix settings again.

If these steps resolve your issue, you may want to try enabling your add-ons one by one to see which one is preventing pages on the Netflix site from loading properly.

Internet Explorer 7

  1. Open Internet Explorer.

  2. Click the Tools button.

  3. Select Manage add-ons.

  4. Select an add-on, then click Disable.

  5. Repeat Step 4 for all add-ons.

  6. Select Close.

  7. Try changing and saving your desired Netflix settings again.

If these steps resolve your issue, you may want to try enabling your add-ons one by one to see which one is preventing pages on the Netflix site from loading properly.

Disable add-ons in Safari

If you're using Safari, you may want to disable unnecessary add-ons before trying again. To disable add-ons in Safari:

  1. Open Safari.

  2. Select Safari.

  3. Select Preferences.

  4. Select the Extensions tab in the top menu bar.

  5. Toggle Extensions to Off.

  6. Close the Extensions window.

  7. Try changing and saving your desired settings again.

If these steps resolve your issue, you may want to try enabling your add-ons one by one to see which one is preventing pages on the Netflix site from loading properly.