Netflix says 'Basic with ads is not supported.'

Update the Netflix app on this device to start watching. You can also change plans by going to Your Account online.

This error message usually means you need to update your device to support the Netflix Basic with ads plan.

To fix the problem, follow the steps for your device.

Smart TV

This error can happen if the Netflix Basic with ads plan isn't supported on your device.

A small percentage of devices that work on ad-free plans don't work on the Basic with ads plan. This is typically because the Netflix app or software on the device can't be updated to a version that supports ads or is no longer actively supported.

To watch Netflix on this device, you'll need to change to an ad-free plan.

Or, to watch Netflix and stay on your current plan, you'll need to use a different device.

Android phone or tablet

Basic with ads is supported only on devices with Android version 7 or later.

Update your Android

  1. Open Settings.

  2. Find System update or Software update.

  3. Check for and install available updates.

  4. Try Netflix again.

Update the Netflix app

If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.

You can also update the app with these steps:

  1. Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.

  2. In the Search bar, type "Netflix."

  3. From the search results, tap the Netflix app. If you can't find the Netflix app, follow these steps instead.

  4. Tap Update. If you don't see this option, the app is already up to date.

iPhone or iPad

Basic with ads is supported only on devices with iOS or iPadOS 15 or later.

Update your iOS version

Follow Apple's steps to update your device to the latest version, then try Netflix again.

Update the Netflix app

  1. From the Home screen, tap the App Store icon.

  2. Tap Search, then enter "Netflix" in the search box.

  3. Tap Netflix, then tap Update.

    • If asked, enter your Apple ID password.

  4. Once the update is complete, try Netflix again.

Fire TV/Stick

Check for firmware updates
  1. Using your Fire TV remote, press Home home button.

  2. Select Settings settings menu > My Fire TV > About.

  3. Select Check for system update or Install System Update.

    Note:
    Multiple updates may need to be installed to reach the latest firmware version.
  4. Try Netflix again.

Set-top box

This error can happen if the Netflix Basic with ads plan isn't supported on your device.

A small percentage of devices that work on ad-free plans don't work on the Basic with ads plan. This is typically because the Netflix app or software on the device can't be updated to a version that supports ads or is no longer actively supported.

To watch Netflix on this device, you'll need to change to an ad-free plan.

Or, to watch Netflix and stay on your current plan, you'll need to use a different device.

Windows computer

If you use a web browser:

Update your web browser

Go to Netflix supported browsers to update your web browser or get a different browser.

Update your Windows version

Update to the latest version using the links below, then try Netflix again:

If you use the Netflix app for Windows:

Basic with ads isn't supported on the Windows app.

To watch Netflix on the Windows app, you'll need to change to an ad-free plan.

Or, to watch Netflix and stay on your current plan, you'll need a supported web browser.

Mac computer

Update your web browser

Go to Netflix supported browsers to update your web browser or get a different browser.

Update your Mac computer

Follow Apple's steps to install updates and upgrades for macOS, then try Netflix again. 

Android TV

Basic with ads is supported only on devices with Android version 7 or later.

Update your Android

  1. Open Settings.

  2. Find System update or Software update.

  3. Check for and install available updates.

  4. Try Netflix again.

Update the Netflix app

If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.

You can also update the app with these steps:

  1. Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.

  2. In the Search bar, type "Netflix."

  3. From the search results, tap the Netflix app. If you can't find the Netflix app, follow these steps instead.

  4. Tap Update. If you don't see this option, the app is already up to date.

Blu-ray player

This error can happen if the Netflix Basic with ads plan isn't supported on your device.

A small percentage of devices that work on ad-free plans don't work on the Basic with ads plan. This is typically because the Netflix app or software on the device can't be updated to a version that supports ads or is no longer actively supported.

To watch Netflix on this device, you'll need to change to an ad-free plan.

Or, to watch Netflix and stay on your current plan, you'll need to use a different device.

PlayStation 3

Basic with ads isn't supported on PlayStation 3.

To watch Netflix on this device, you'll need to change to an ad-free plan.

Or, to watch Netflix and stay on your current plan, you'll need to use a different device.

All other devices

We're looking into this problem. To help us investigate, contact us.

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