Update the Netflix app on this device to start watching. You can also change plans by going to Your Account online.
This error message usually means you need to update your device to support the Netflix Basic with ads plan.
To fix the problem, follow the steps for your device.
This error can happen if the Netflix Basic with ads plan isn't supported on your device.
A small percentage of devices that work on ad-free plans don't work on the Basic with ads plan. This is typically because the Netflix app or software on the device can't be updated to a version that supports ads or is no longer actively supported.
To watch Netflix on this device, you'll need to change to an ad-free plan.
Or, to watch Netflix and stay on your current plan, you'll need to use a different device.
Open Settings.
Find System update or Software update.
Check for and install available updates.
Try Netflix again.
If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.
You can also update the app with these steps:
Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.
In the Search bar, type "Netflix."
From the search results, tap the Netflix app. If you can't find the Netflix app, follow these steps instead.
Tap Update. If you don't see this option, the app is already up to date.
Follow Apple's steps to update your device to the latest version, then try Netflix again.
From the Home screen, tap the App Store icon.
Tap Search, then enter "Netflix" in the search box.
Tap Netflix, then tap Update.
If asked, enter your Apple ID password.
Once the update is complete, try Netflix again.
Using your Fire TV remote, press Home .
Select Settings > My Fire TV > About.
Select Check for system update or Install System Update.
Try Netflix again.
This error can happen if the Netflix Basic with ads plan isn't supported on your device.
A small percentage of devices that work on ad-free plans don't work on the Basic with ads plan. This is typically because the Netflix app or software on the device can't be updated to a version that supports ads or is no longer actively supported.
To watch Netflix on this device, you'll need to change to an ad-free plan.
Or, to watch Netflix and stay on your current plan, you'll need to use a different device.
If you use a web browser:
Go to Netflix supported browsers to update your web browser or get a different browser.
Update to the latest version using the links below, then try Netflix again:
If you use the Netflix app for Windows:
To watch Netflix on the Windows app, you'll need to change to an ad-free plan.
Or, to watch Netflix and stay on your current plan, you'll need a supported web browser.
Go to Netflix supported browsers to update your web browser or get a different browser.
Follow Apple's steps to install updates and upgrades for macOS, then try Netflix again.
Open Settings.
Find System update or Software update.
Check for and install available updates.
Try Netflix again.
If you're on your Android phone or tablet, open the Netflix page in the Play Store, then tap Update.
You can also update the app with these steps:
Open the Play Store app. If you don't have it, you might need to fix an issue with the Play Store.
In the Search bar, type "Netflix."
From the search results, tap the Netflix app. If you can't find the Netflix app, follow these steps instead.
Tap Update. If you don't see this option, the app is already up to date.
This error can happen if the Netflix Basic with ads plan isn't supported on your device.
A small percentage of devices that work on ad-free plans don't work on the Basic with ads plan. This is typically because the Netflix app or software on the device can't be updated to a version that supports ads or is no longer actively supported.
To watch Netflix on this device, you'll need to change to an ad-free plan.
Or, to watch Netflix and stay on your current plan, you'll need to use a different device.
To watch Netflix on this device, you'll need to change to an ad-free plan.
Or, to watch Netflix and stay on your current plan, you'll need to use a different device.
We're looking into this problem. To help us investigate, contact us.