Netflix House Code of Conduct
Welcome to Netflix House! We're thrilled to have you. To ensure everyone has a safe and unforgettable experience, here are our House Rules, which will help everyone have a great time!
The Lowdown: The Unskippable Stuff
To make sure you and all other fans have a blast, always be respectful of fellow fans and our crew. We're all here to celebrate the stories and characters we love, so let's make it a great experience for everyone.
We're committed to creating a safe, comfortable, and entertaining environment. The Terms & Conditions of Netflix House always apply to your time at Netflix House.
To help us, please be aware of and comply with all our security measures. We may, from time to time, screen you or your belongings (bags, coats, etc.): please follow any staff instructions related to security screenings. We reserve the right not to allow any bag, parcel, or other item to be brought into Netflix House, and to handle any unattended object in such a way as we consider appropriate.
Disruptive or unsafe behavior, vandalism, the use of offensive language, and any form of harassment or discrimination are strictly prohibited. Fans must also comply with all posted signs and instructions from Netflix House personnel. Failure to adhere to these guidelines may result in removal from the Netflix House without a refund.
What to Bring (and What to Leave at Home)
All you need to bring is yourself, your tickets, and your excitement! But please leave the following at home, as they're not allowed in the House:
Weapons, or anything that looks like one. This includes firearms, knives, and self-defense devices. We encourage you to dress up, but leave Wednesday’s torture devices at home!
Illegal substances, including marijuana.
Your beverages (other than water bottles). We have a great selection of drinks inside!
Glass containers (except for sealed small baby food jars).
Noise makers, such as horns or whistles. Let's keep the soundtrack to what we've curated for the Netflix House spaces.
Skateboards, scooters, drones, and other recreational devices.
Large items, like luggage, coolers, folding chairs, strollers or coolers. Bags should be smaller than 24" long x 15" wide x 18" high. Our coat check can only accommodate coats.
Flags and large banners.
We love a selfie moment and encourage pictures. But please leave your selfie sticks, tripods and other professional camera equipment behind, as these might get in the way of others.
Confetti, stickers, silly string, glitter, streamers, or any other materials that can make a mess.
Your Role in Our Story: How to Be a Great Fan
This is a place where all your favorite stories come to life, but let’s leave the drama to the cast of Selling Sunset. To ensure everyone has a great time, please no:
Offensive, disruptive, or unsafe behavior.
Using profanity.
Running, pushing, or cutting in line.
Selling goods or services, or distributing any kind of materials.
Unauthorized events, demonstrations, or speeches.
Obstructing entrances or walkways.
Before participating in any events or experiences within Netflix House, please review the description of the experience or event carefully. If you need any particular accommodations, please consult with a member of staff. Your participation in any activities offered within Netflix House is at your own risk.
If you are visiting our Dallas Galleria House, please also review the Dallas Galleria rules available here.
If you are visiting our King of Prussia House, please also review the King of Prussia Simon Mall Code of Conduct here.
The Extras: Food, Photos, and More
Food and Drinks: We've got you covered with a variety of food and beverage options. For health and safety reasons, no outside food or beverages are allowed.
Smoking: Netflix House is a smoke-free environment, including e-cigarettes and vaporizers.
Pets: Only trained service animals are allowed inside Netflix House (not pets or emotional support animals – no matter how cute their faces are). The Netflix House environment may be overwhelming for many animals. We may ask if your service animal is required because of a disability, or what work/task the service animal has been trained to perform.
Photography and Filming: We love a selfie moment! However, any commercial photography or filming requires our prior permission. Please be respectful of other fans and our crew, and don't film or photograph them without their consent.
Alcohol Consumption: Alcohol will be served in certain parts of Netflix House, in compliance with applicable law. Netflix House staff may require you to show proof of age. If you appear to be intoxicated or under the influence, our crew may refuse to serve you or ask you to leave.
Dress the Part: What to Wear
We’re a casual environment, so feel free to come as you are. However, we do have a few guidelines:
Shirts and shoes are required at all times.
We reserve the right to deny admission or remove any person wearing attire that we consider inappropriate or attire that could detract from the experience of other fans.
Costumes are welcome but shouldn't be obstructive or offensive. For everyone's safety, costumes must not include masks or anything that covers your face. While you’re welcome to wear a costume, leave the acting to the stars: we do not allow role-play or portrayal of Netflix characters in a way that could interfere with other fans’ enjoyment.
Age Requirements & Curfews
To ensure a great experience for all our fans, please take note of our age policies:
Fans under the age of 14 must be accompanied by a parent or guardian who is at least 25 years of age. At least one parent or guardian is required for every 6 fans under 14 years old.
Some attractions may have age restrictions or recommend that fans under a certain age not attend. Please review the description of each attraction before purchasing your tickets.
We're excited to have you visit our House. Now go on, press play on your adventure!