Netflix Error W8156-80070002

The error you're seeing is typically caused by:

  • An issue with stored information or settings on the device
  • An issue with the device connecting to your network

Follow the troubleshooting steps below to resolve this issue.

Sign out of Netflix
  1. Launch the Netflix app.
  2. Bring up the Charms Bar by swiping from the right or moving your mouse to the top right corner of the screen.
  3. Choose Settings.
  4. Choose Sign out.
  5. Choose Sign out again.
  6. Choose Member sign in.
  7. Enter your Netflix email address and password, then choose Sign in and try again.

Ensure you have an up-to-date Windows 8 graphics driver

You may need to obtain a graphics driver compatible with Windows 8. If you are unsure how to do this, contact your computer manufacturer for further assistance.

  • If there is no graphics driver compatible with Windows 8 available for your computer, play in desktop mode.
  • If you have updated to the most recent graphics driver compatible with Windows 8 and are still experiencing this error, contact your computer manufacturer.

Attempt to play using desktop browser

If no Windows 8 drivers are currently available for your tablet/computer use the following steps to watch in your Browser:

  1. Access the desktop application.
  2. Open Internet Explorer.
  3. Go to
  4. Try to stream your movie or TV show again.