My email was changed without my permission

If you received an email saying your email address was changed, or if your email address is not recognized when signing in, follow the instructions that apply below.

I received an email saying that my email address was changed

If you received an email from Netflix stating that your email address was changed and you did not request the change, please contact us.

I'm getting a 'Sorry, we can't find an account with this email address' error when trying to sign in

If you see this error when trying to sign in with an existing account:

Sorry, we can't find an account with this email address. Please try again or create a new account.

Follow these steps to be sure you're using the correct email address to sign in:

  1. Visit

  2. Select I don't remember my email or phone.

    • If you do not see this option, recovery by billing information is not available in your region.

  3. Enter the first and last name on the account, as well as the credit or debit card number on file.

  4. Select Find Account.

If you are billed through a third party or have a Netflix-included package:

Please search our Help Center with the name of the third party or service provider, then select the related billing article and refer to the section "I’m having trouble signing in to Netflix."

If you are still unable to sign in after attempting the steps, please contact us for assistance.

Additional tips to keep your account secure

We take account security seriously at Netflix. See our recommendations for extra measures you can take to help keep your Netflix account secure.