My email was changed without my permission

If you received an email saying your email address was changed, or if your email address is not recognized when signing in, follow the instructions that apply below.

I received an email saying that my email address was changed

If you received an email from Netflix stating that your email address was changed and you did not request the change, please contact us.

I'm getting a 'Sorry, we can't find an account with this email address' error when trying to sign in

If you see this error when trying to sign in with an existing account:

Sorry, we can't find an account with this email address. Please try again or create a new account.

Follow these steps:

  1. Visit

  2. Select I don't remember my email or phone and fill out the form.

    • If you don't see this option, it means that account recovery by billing information isn't available in your region.

  3. Select Find Account.

If you're billed through another company or get Netflix as part of a package, search the name of the service provider in the Help Center. Select the related billing article and go to the section "I’m having trouble signing in to Netflix."

If you still can't sign in, please contact us.

Additional tips to keep your account secure

We take account security seriously at Netflix. See our recommendations for extra measures you can take to help keep your Netflix account secure.