We know you care about the security of your Netflix account. So do we. Whether you received an email from us encouraging you to change your password or you've noticed suspicious activity, here are our top recommendations for keeping your account and personal information safe.
Netflix accounts can be compromised through password reuse. This occurs when a Netflix user uses the same email address and password combination across multiple services. If any of those services are compromised, the attacker can try the user’s email address and password on Netflix and take over the account. We strongly encourage you to select strong passwords that are unique to Netflix to protect your account. You can use a password manager through your browser or a third-party product to keep track of unique passwords.
In addition to using a password that is unique to Netflix, we recommend using a password that is:
At least 8 characters long.
A mix of uppercase letters, lowercase letters, numbers, and symbols.
Not a word in the dictionary, a name, or other personal information (such a birthday, address, or anniversary).
We recommend that you change your password periodically. You can update your password from your Account page on the Netflix website, or you can simply send yourself a password reset email, text message, or voice call.
Phishing is an attempt to acquire your personal information by pretending to represent a website or company you trust online.
Phishers will go to great lengths to try to take over your account or steal your personal information. They may create fake websites that look like Netflix, or send emails that imitate us and ask you for personal information.
Netflix will never ask for any personal information to be sent to us over email. This includes:
Payment information (credit card number, debit card number, direct debit account, PIN, etc.).
Social security number for US citizens (in any form), identification number, or tax identification number.
Your account password.
Netflix may email you to update this information with a link to our website, but be cautious of fake emails that may link to phishing websites. If you're unsure about a link in an email, you can always hover your cursor over the link to see the linked URL at the bottom of most browsers.
If you believe you have received a phishing message, visit our Help Center to learn how to report it to us.
To ensure the best possible Netflix experience, it's important to keep your computer free of malware and viruses. Signs that your computer may be infected include:
Unusually slow or sluggish computer performance.
Pop-up windows or advertisements displaying while streaming.
Unexpected reboots, crashes, or freezing.
If you think your computer might be infected, you can use the anti-malware, anti-adware, or anti-virus software recommended by your computer manufacturer or a trusted IT professional.
Netflix as a company doesn't endorse or advocate specific vendors, but our Support Engineers have successfully used the following to clean up these types of infections:
Ad-Aware (Windows): lavasoft.com/products/ad_aware_free.php.
Sophos (Windows, Mac): sophos.com/products/free-tools/virus-removal-tool.aspx.
Trend Micro (Windows, Mac): trendmicro.com.
F-Secure (Windows, Mac): f-secure.com.
Symantec (Windows, Mac): norton.com.
Malware Bytes (Windows): malwarebytes.org.
Keep in mind that malware can evolve, and other malicious programs can cause similar problems. Whichever program you choose to use, be sure to keep it updated with the latest software release.
If you are planning to give away or sell a device that you previously used, you should sign out of any accounts or services that you used on the device, including Netflix. If you haven't done this, and the device is no longer in your possession, you can sign out of all devices from your Account page. Please note that it can take up to 8 hours to sign out of all devices.
If you believe you've found a security vulnerability on a Netflix property or app, we strongly encourage you to inform us as quickly as possible and to not disclose the vulnerability publicly until it is fixed. We appreciate your assistance, and we review all reports and will do our best to address the issue in a timely fashion.
For more information please see our full responsible disclosure policy.
Help us provide the fastest response by directing your questions or comments to the appropriate team:
For general customer service inquiries, please contact us by visiting our help center.
If you are a security researcher, learn more about our responsible disclosure program.
If you have questions about the privacy of your information, please see our Privacy Statement.