We know you care about the security of your Netflix account. So do we. Whether you received an email from us encouraging you to change your password or you've noticed suspicious activity, here are our top recommendations for keeping your account and personal information safe.
Netflix accounts can be compromised through password reuse. This occurs when a Netflix user uses the same email address and password combination across multiple services. If any of those services are compromised, the attacker can try the user’s email address and password on Netflix and take over the account.
We recommend using a password that is:
Unique to Netflix.
At least 8 characters long.
A mix of uppercase and lowercase letters, numbers, and symbols.
Not a word in the dictionary, a name, or other personal information (such as birthday, address, or anniversary).
You can use a password manager through your browser or a third-party product to keep track of unique passwords. We also recommend that you change your password periodically. You can update your password from your Account page on the Netflix website, or you can simply send yourself a password reset email or text message.
Add a recovery phone number to your Account so that you can get back into your account faster and keep your account more secure. To add or update
a phone number visit How do I set up my phone number as a password recovery option?
Once you have added your phone number, you will see a banner prompting you to verify it via text message. Select Send Code and then enter the code that you receive on your phone to verify your phone number and enable it for password recovery.
If you are planning to give away or sell a device that you previously used, you should sign out of any accounts or services that you used on the device, including Netflix. If you haven't done this, and the device is no longer in your possession, you can sign out of all devices from your Account page. Please note that it can take up to 1 hour to sign out of all devices.
Phishing is an attempt to acquire your personal information by pretending to represent a website or company you trust online.
Phishers will go to great lengths to try to take over your account or steal your personal information. They may create fake websites that look like Netflix, or send emails that imitate us and ask you for personal information.
Netflix will never ask for any personal information to be sent to us over email. This includes:
Payment information (credit card number, debit card number, direct debit account, PIN, etc.).
Social security number for US citizens (in any form), identification number, or tax identification number.
Your account password.
Netflix may email you to update this information with a link to our website, but be cautious of fake emails that may link to phishing websites. If you're unsure about a link in an email, you can always hover your cursor over the link to see the linked URL at the bottom of most browsers.
If you believe you have received a phishing message, visit Phishing or suspicious emails or texts claiming to be from Netflix to learn how to report it to us.
To ensure the best possible Netflix experience, it's important to keep your computer free of malware and viruses. Signs that your computer may be infected include:
Unusually slow or sluggish computer performance.
Pop-up windows or advertisements displaying while streaming.
Unexpected reboots, crashes, or freezing.
If you think your computer might be infected, you can use the anti-malware, anti-adware, or anti-virus software recommended by your computer manufacturer or a trusted IT professional.
Netflix as a company doesn't endorse or advocate specific vendors, but our Support Engineers have successfully used the following to clean up these types of infections:
Ad-Aware (Windows): lavasoft.com/products/ad_aware_free.php.
Sophos (Windows, Mac): sophos.com/products/free-tools/virus-removal-tool.aspx.
Trend Micro (Windows, Mac): trendmicro.com.
F-Secure (Windows, Mac): f-secure.com.
Symantec (Windows, Mac): norton.com.
Malware Bytes (Windows): malwarebytes.org.
Keep in mind that malware can evolve, and other malicious programs can cause similar problems. Whichever program you choose to use, be sure to keep it updated with the latest software release.
At Netflix, we take fraud very seriously. If you notice suspicious or unrecognized charges or unauthorized account activity, please contact us immediately so we can help you investigate.
If you believe you've found a security vulnerability on a Netflix property or app, we strongly encourage you to inform us as quickly as possible and to not disclose the vulnerability publicly until it is fixed. We appreciate your assistance, and we review all reports and will do our best to address the issue in a timely fashion.
For more information please see our full responsible disclosure policy.
If you have questions about the privacy of your information, please see our Privacy Statement.