How can I keep my Netflix account secure?

We know you care about the security of your Netflix account. So do we. To that end, here are our top recommendations for keeping your account and personal information safe.

To protect your account:

Use a strong password and change it periodically

Your password is a key piece of information that keeps your account safe. To help keep your account safe and secure, we recommend using a password that is:

  • Unique to your Netflix account
  • At least 8 characters long
  • A mix of uppercase and lowercase letters, numbers, and symbols
  • Not a word in the dictionary, a name, or other personal information like a birthday, address, or anniversary

We recommend that you change your password periodically. If you need to update your password, you can do so from the Your Account page after logging into the Netflix website, or you can simply send yourself a send yourself a password reset email.

Be aware of possible phishing attempts

Phishing is an attempt to get personal information from you by pretending to represent a website or company you trust online.

Phishers will go to great lengths to try to hijack your account or steal your personal information. They may create fake websites that look like Netflix, or send official-looking (but fake) emails asking you for personal information.

Netflix will never ask for any of your personal information in an email. This includes:

  • Payment information (credit card number, debit card number, direct debit account, PIN, etc.)
  • Social security number or tax identification number
  • Your account password

Be careful if you receive an email message asking your for this or any other personal information. If you're unsure about a link in an email, you can always hover over the link to see where it goes (you'll see the real, linked web address at the bottom of most browsers). If you're still not 100% sure that the website you're on is the real Netflix site, you can always type directly into your web browser.

Finally, if you get an email that looks suspiciously like a phishing attempt, please let us know by forwarding it to

Keep your computer safe

In order to receive the best possible Netflix experience, it's important to keep your computer free of malware and viruses. Signs that your computer may be infected include:

  • Unusually slow or sluggish computer performance
  • Pop-up windows or advertisements while streaming
  • Unexpected reboots, crashes, or freezing

If you think your computer might be infected, you can use the anti-malware, anti-adware or anti-virus software recommended by your computer manufacturer or a trusted IT professional.

Netflix as a company doesn't endorse or advocate for specific vendors, but our Support Engineers have successfully used the following to clean up these types of infections:

Keep in mind that malware can evolve, or other malicious programs can cause similar problems. Whichever program you choose to use, be sure to keep it updated with the latest software release.

Report fraudulent or suspicious activity

At Netflix, we take fraud very seriously. If you notice suspicious or unrecognized charges or unauthorized account activity, please contact us immediately so we can help you investigate.

Report security flaws to us

If you believe you've found a security vulnerability on a Netflix property or application, we strongly encourage you to inform us as quickly as possible and to not disclose the vulnerability publicly until it is fixed. We appreciate your assistance, and we review all reports and will do our best to address the issue in a timely fashion.

For more information please see our full responsible disclosure policy:


Help us provide you the fastest response by directing your questions or comments to the appropriate team:

For general customer service inquiries, please contact us by visiting our main help site: Our customer service agents can assist with a wide range of questions and feedback including those related to:

  • Your account (including billing, fraud, and unrecognized charges)
  • The Netflix website and content

If you are a security researcher and are interested in our responsible disclosure program:

If you have questions about the privacy of your information, please see our Privacy Policy:

If you have received an email you suspect to be phishing, please forward it to:

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