Here are our top recommendations for keeping your account and personal information safe.
Do not use the same password on Netflix that you use for other websites or apps.
Unique to Netflix and not used for other websites or apps
At least 8 characters long
A combination of letters, numbers, and symbols using both upper and lower-case letters
Not easily guessed - such as “password,” “12345,” or your personal information (name, birthday, address)
A password manager can make it easier to keep track of unique passwords.
You can update your password from your Account page, or you can send yourself a password reset email or text message.
Getting rid of a device you used to watch Netflix? Make sure to sign out of any accounts or services that you used on the device, including Netflix.
If the device is no longer in your possession, you can sign out of all devices from your Account page. You will need to sign in on devices you want to use.
Phishing is an attempt to get your personal information by pretending to represent a website or company you trust online.
Phishers will go to great lengths to take over your account or steal your personal information. They may create fake websites that look like Netflix, or send emails or text messages that imitate us and ask you for personal information.
Have you received a phishing message or visited a phishing website? See Phishing or suspicious emails or texts claiming to be from Netflix.
Keep your computer free of malware and viruses. Signs that your computer may be infected include:
Unusually slow or sluggish computer performance
Pop-up windows or advertisements displaying while streaming
Unexpected reboots, crashes, or freezing
If you think your computer is infected, use the anti-malware, anti-adware, or anti-virus software recommended by your computer manufacturer or a trusted IT professional.
Netflix doesn't endorse specific software, but our Support Engineers have successfully used the following to remove viruses and malware:
Sophos (Windows, Mac)
Trend Micro (Windows, Mac)
F-Secure (Windows, Mac)
Norton (Windows, Mac)
Keep in mind that new viruses and malware continually appear. Whichever program you choose to use, always keep it updated to the latest version.
If you believe you've found a security vulnerability on a Netflix property or app, please inform us as quickly as possible through our bug bounty program. Do not disclose the
vulnerability publicly until it is fixed. We appreciate your help. We review all reports and will do our best to address the issue in a timely fashion.
For more, see our full responsible disclosure policy.
If you have questions about the privacy of your information, please see our Privacy Statement.