Join Netflix

How to keep your account secure

Here are our top recommendations for keeping your account and personal information safe.

Use a password for Netflix that you don't use anywhere else

If you use the same email and password combination for more than one website, app, or service and an attacker gains access to one, they can then use that email and password to take over any other account that uses the same combination.

Your password should be:

  • Different than what you use for any other websites or apps

  • At least 8 characters long

  • A mix of uppercase and lowercase letters, numbers, and symbols

  • Not easily guessed - such as “password,” “12345678,” or use any personal information (name, birthday, address)

A password manager can make it easier to keep track of unique passwords.

You can change your password by sending yourself a password reset email or text message, or change it on the Change Password page.

Keep your personal information safe

Netflix will never ask you to share personal information in a text or email. This includes:

  • Credit or debit card numbers

  • Bank account details

  • Netflix passwords

We'll also never ask for payment through a 3rd party vendor or website.

Other things you should do

You can sign out of all devices, or sign out of specific unused or unrecognized devices with recent streaming activity from the Manage Access & Devices page.

If you're getting rid of a device you previously used to watch Netflix, make sure to sign out of Netflix and any accounts or services that you used on the device.

Phishing is an attempt to get your personal information by pretending to represent a website or company you trust online.

Phishers will go to great lengths to take over your account or steal your personal information. They may create fake websites that look like Netflix, or send emails or text messages that imitate us and ask you for personal information.

Have you received a phishing message or visited a phishing website? See Phishing or suspicious emails or texts claiming to be from Netflix.

At Netflix, we take fraud seriously. Contact us if you notice suspicious or unrecognized charges or unauthorized account activity.

Add a phone number to your account so you can recover your password if you forget it, see How to add, change or delete a phone number.

Keep your computer free of malware and viruses. Signs that your computer may be infected include:

  • Unusually slow or sluggish computer performance

  • Pop-up windows or advertisements displaying while streaming

  • Unexpected reboots, crashes, or freezing

If you think your computer is infected, use the anti-malware, anti-adware, or anti-virus software recommended by your computer manufacturer or a trusted IT professional.

Netflix doesn't endorse specific software, but our Support Engineers have successfully used the following to remove viruses and malware:

Keep in mind that new viruses and malware continually appear. Whichever program you choose to use, always keep it updated to the latest version.

If you believe you've found a security vulnerability on a Netflix property or app, please inform us as quickly as possible through our bug bounty program. Do not disclose the vulnerability publicly until it is fixed. We appreciate your help. We review all reports and will do our best to address the issue in a timely fashion.

For more, see our full responsible disclosure policy.

If you have questions about the privacy of your information, please see our Privacy Statement.

Related Articles

Related Articles

Need more help?

Contact Us