Find the PayPal Transaction ID or Billing ID

If you are using PayPal to pay for Netflix, our Customer Service team will need to verify your PayPal Transaction ID or Billing ID to make any changes to your Netflix account.

Note:

If you prefer not to provide this information, you can make changes to your account directly from your Account page.

Find your PayPal Transaction ID through PayPal

Go to your PayPal Activity page (you may be prompted to sign in).
Choose the most recent Netflix.com charge.
View the Transaction ID.

Find your PayPal Transaction ID through Email

Go to the email account you used to set up PayPal.
Search for emails from service@paypal.com for the most recent Netflix.com purchase receipt.
View the Transaction ID in your email from PayPal.

Note:

If you do not receive emails from PayPal, you may need to update your PayPal notification settings.

Find your PayPal Billing ID through PayPal

Go to Manage Automatic Payments on your PayPal account (you may be prompted to sign in).
Select Netflix.com under the Automatic Payments list.
- If Netflix.com is listed multiple times, start from the top and view each one until you see a Total billed amount greater than $0.00.
  
  Note:
  
  Total billed amounts for $0.00 typically indicate a failed transaction, and we need the billing ID from a successful transaction.
View the Billing ID (B-XXXXXXXXXXXXXXXXX).

Update payment method for PayPal

To update the payment method for your PayPal account, visit PayPal’s website or contact PayPal’s customer support for help.