I received a suspicious email or text message.

If you suspect you have received a fraudulent email or text message that appears to be from Netflix, follow these tips to keep your information safe and secure, and follow the steps below to report the message:

  • Never enter your login or financial details after following a link in an email or text message. If you're unsure if you're visiting our legitimate Netflix website, type www.netflix.com directly into your web browser.
  • Never click on any links or open any attachments in an email or text message you received unexpectedly, regardless of the source.
  • If you suspect an email or text message is not from Netflix, do not reply to it. Follow the steps below to forward it to us.

How do I report a suspicious or phishing email or text message (SMS)?

If you received a suspicious or phishing email, forward it to phishing@netflix.com and delete the email. Please include the message header information, which can be found using this Google article.

If you received a suspicious text message (SMS), forward it to phishing@netflix.com using the steps for your device below.

iPhone, iPad, or iPod touch:

  1. Select and hold the message you want to forward until a menu appears.
  2. Tap More....
  3. Tap the Share arrow.
  4. Send to phishing@netflix.com.

Android phone or tablet:

  1. Select and hold the message you want to forward until a menu appears.
  2. Tap the Forward arrow.
  3. Send to phishing@netflix.com.

Text fees may apply.

What should I do if I opened a link in a phishing message or provided any personal information?

If you clicked a suspicious link or provided any personal information to website posing as Netflix, we strongly suggest you do the following:

  • Change your Netflix password to a new, unique one.
  • Update your password on any other websites where you used the same email and password.
  • Contact your financial institution if any payment information was entered, as it may have been compromised.
  • Forward the message to phishing@netflix.com with the steps above.