If you get an email or text message (SMS) asking for your Netflix account email, phone, password, or payment method it probably didn't come from Netflix. Below are tips for identifying and handling suspicious emails and texts to keep your account safe.
How to tell if an email or text is actually from Netflix
We'll never ask you to share your personal information in a text or email. This includes:
Credit or debit card numbers
Bank account details
Netflix passwords
We'll never ask for payment through a 3rd party vendor or website.
If the text or email links to a URL that you don't recognize, don't tap or click it. If you did already, do not enter any information on the website that opened.
Scammers can’t get information from you unless you give it to them. So don’t click any links in the messages or reply to them.
Don’t click any of the links or open any of the attachments.
Forward the email to phishing@netflix.com.
Delete the email.
Android
Tap and hold the message that you want to forward.
Tap Forward message.
Tap the Forward arrow .
Enter phishing@netflix.com.
Select the address you just entered.
Tap Send .
Delete the message.
iPhone, iPad, iPod Touch
Tap and hold the message that you want to forward.
Tap More... and then the Forward arrow .
Enter phishing@netflix.com.
Tap Send .
Delete the message.
Change your Netflix password to a new one that is strong and unique to Netflix.
Update your password on any other websites or apps where you used the same email and password combination.
Contact your financial institution if you entered any payment information, as it may have been compromised.
Forward the message to phishing@netflix.com with the steps above.
Be careful anytime you get an email or text requesting personal information.
Don't click a link if you're not sure about it; go directly to the company website instead.
Never send personal or financially sensitive information through email.
Check the sender’s address to see if it looks legitimate.
On a computer browser, hover over any links before clicking on them to see the URL. Make sure the links go where you expect them to.
Install anti-virus software to help guard your devices and personal information.