I forgot my Netflix login or password.

Can't sign in to Netflix? You can reset your password by receiving a password reset email, or by receiving a text message or voice call if you have added your phone number to your account.

Resetting your password by email

To reset your password via email, send yourself a password reset email. The email should arrive within about a minute, and contains a link that will sign you in to Netflix automatically. From there, you'll be asked to create a new password. The link in the email expires after 24 hours, so be sure to use it as soon as possible.

If the link in the email has expired, don't worry -- you can always send yourself another password reset email.

I sent myself the email, but never received it.

  1. Check your spam folder (and any email filters you've set up) to make sure the message isn't being directed away from your email inbox.
  2. If you cannot find the password reset email after checking your spam folder, try adding info@mailer.netflix.com to your contact list. Afterwards, we recommend sending yourself a password reset email again.
  3. The link in the email isn't working for me.
    1. Delete any Netflix password reset emails that you might have sent to yourself.
    2. Once you've deleted the emails, go to netflix.com/clearcookies. This will sign you out and take you back to the home page.
    3. Now go to https://www.netflix.com/LoginHelp.
    4. Type in your email, then select Continue.
    5. Go back to your email and follow the steps in the new Netflix password reset email.

If you're still having trouble, use a different computer, smartphone, or tablet to access the email, then click the link.

Resetting your password by text message (SMS) or a voice call

In order to reset your password via text message or voice call, you must use the phone number you previously added and verified on your account. To proceed, click on forgot password and select text message (SMS) or voice call. You will then be sent a verification code that you will enter to reset your password.

If you never added a phone number to your account, you will need to follow the directions above to reset your password by email. Once you have access to your account, you can enter a phone number at any time by going to YourAccount and selecting "Add phone number." If the phone number on your account is no longer valid, you can go to YourAccount and select "Change phone number."

Wait time: less than 1 minute