My Netflix password doesn't work.

Can't sign in to Netflix with your password? Send yourself a password reset email. The email should arrive within about a minute, and contains a link that will sign you into Netflix automatically. From there, you'll be asked to create a new password. The link in the email expires after 24 hours, so be sure to use it as soon as possible.

If the link in the email has expired, don't worry--you can always send yourself another password reset email.

I sent myself the email, but never received it.

Solution: Check your spam folder (and any email filters you've set up) to make sure the message isn't being directed away from your email inbox.

The link in the email isn't working for me.

Solution: Try opening the email using a different browser, then click the link. If that doesn't work, simply copy and paste the link into your address bar. If you're still having trouble, use a different computer, smartphone, or tablet to access the email, then click the link.

We have troubleshooting steps that can help if you're Unable to Save Changes to Your Netflix Account Information.

Want to contact us?
Start Live Chat

Are you a Netflix Member?

Wait time: less than 1 minute
Wait time: less than 1 minute