I can't sign in to Netflix
If you are unable to sign in to your Netflix account, it typically points to an earlier, partially-completed sign up attempt, or to some information from an inactive account that is saved on your device. Follow the troubleshooting steps for your device below to resolve the issue.
If you've forgotten or no longer have access to your Netflix email or password, see our forgotten login or password article to reset your account info and regain access to your account.
Blu-ray Players
Blu-ray player
Check to make sure you have entered the correct email and password before trying to sign in again. You may need to navigate back with your remote to verify or update this information. If you still cannot sign in, continue troubleshooting below.
Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.
- On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.
- Navigate up and select Settings or the Gear icon
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and continue to Step 2. If you don't have Settings or the Gear icon , continue below.
- Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
- Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
- Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
- Navigate up and select Settings or the Gear icon
- Select Reset.
- If you do not see Reset, select Sign Out or Deactivate.
- Once you are signed out, sign back in and try Netflix again.
- Unplug your device from power for at least 1 minute.
- While the device is unplugged, press the power button on the device to discharge it.
- Plug your device back in.
- Turn your device on with the power button.
- Try Netflix again.
If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.
Computers
Windows or Mac Computer
Check to make sure you have entered the correct email and password before trying to sign in again. You may need to navigate back with your remote to verify or update this information. If you still cannot sign in, continue troubleshooting below.
Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.
Steps for Windows
- Select the Menu icon in the upper-right corner of the browser toolbar.
- Select Settings.
- Scroll down and select Show advanced settings.
- Under Privacy, select Content settings.
- Under Cookies, select Allow local data to be set (recommended).
- Scroll down and select Done, then close the Settings tab.
- Try Netflix again.
- Select ... from the upper right corner of the browser.
- Select Settings.
- Under Advanced settings, select View advanced settings.
- Under Cookies, ensure Don't block cookies is selected.
- Click anywhere on the screen to close the menu.
- Try Netflix again.
Firefox
- Select the Menu icon
from the upper right corner. - Select Options.
- Select Privacy from the menu on the left.
- Under History, locate the Firefox will: drop-down menu and select Remember history.
- Close the tab and try Netflix again.
- From the Tools menu, select Internet Options.
- Select Privacy.
- Select Advanced.
- Check the Override automatic cookie handling box.
- Under First-party Cookies, select Accept.
- Select OK in the Advanced Privacy Settings window.
- Select OK on the Internet Options window.
- Try Netflix again.
Opera
- Select Menu from the upper left corner of your browser.
- Select Settings.
- Scroll down until you see Cookies.
- Make sure the option Allow local data to be set (recommended) is selected.
- Close the Settings tab to save your new settings.
- Try Netflix again
Steps for Mac
- Select the Menu icon in the upper-right corner of the browser toolbar.
- Select Settings.
- Scroll down and select Show advanced settings.
- Under Privacy, select Content settings.
- Under Cookies, select Allow local data to be set (recommended).
- Scroll down and select Done, then close the Settings tab.
- Try Netflix again.
Firefox
- From the Firefox menu, select Preferences.
- Select Privacy.
- Under Firefox will:, select Remember History.
- Close Preferences to save your new privacy setting.
- Try Netflix again.
Opera
- From the Opera menu, select Preferences.
- Scroll down until you see Cookies.
- Ensure the option Allow local data to be set (recommended) is selected.
- Close the Preferences tab to save your new settings.
- Try Netflix again.
Safari
- From Safari menu, select Preferences.
- Select Privacy.
- Under Cookies and website data, select Allow from websites I visit.
- Close Preferences to save your new privacy setting.
- Try Netflix again.
- Go to netflix.com/clearcookies to clear the Netflix cookie; this will sign you out of your account.
- Select Sign In and enter your Netflix email and password.
- Try Netflix again.
Upgrade your browser to the latest version, or use an alternate web browser. Supported web browsers include Mozilla Firefox, Google Chrome, and Opera.
Net Nanny filtering software may interfere with the player Netflix needs to play TV shows and movies.
- Disable Net Nanny and try to play your TV show or movie again.
Game Consoles
Nintendo Wii
Check to make sure you have entered the correct email and password before trying to sign in again. You may need to navigate back with your remote to verify or update this information. If you still cannot sign in, continue troubleshooting below.
Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.
If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.
Wii U
Check to make sure you have entered the correct email and password before trying to sign in again. You may need to navigate back with your remote to verify or update this information. If you still cannot sign in, continue troubleshooting below.
Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.
If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.
PlayStation 3
Check to make sure you have entered the correct email and password before trying to sign in again. You may need to navigate back with your remote to verify or update this information. If you still cannot sign in, continue troubleshooting below.
Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.
- If you're being asked for a Sign-In ID, you will need to sign in to the PlayStation Network before you can sign in to Netflix.
- If you've forgotten your PlayStation Network login information, reach out to PlayStation for help.
PlayStation 4
Check to make sure you have entered the correct email and password before trying to sign in again. You may need to navigate back with your remote to verify or update this information. If you still cannot sign in, continue troubleshooting below.
Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.
If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.
Xbox 360
Check to make sure you have entered the correct email and password before trying to sign in again. You may need to navigate back with your remote to verify or update this information. If you still cannot sign in, continue troubleshooting below.
Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.
If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.
Xbox One
Check to make sure you have entered the correct email and password before trying to sign in again. You may need to navigate back with your remote to verify or update this information. If you still cannot sign in, continue troubleshooting below.
Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.
If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.
Mobile Phones and Tablets
Android phone or tablet
Check to make sure you have entered the correct email and password before trying to sign in again. You may need to select Try Again to verify or update this information. If you still cannot sign in, continue troubleshooting below.
Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.
- If you were able to sign in on your browser, ensure you have completed the signup process, then open the Netflix app and attempt to sign in again.
- If you were unable to sign in on your browser, verify that your email address was entered correctly, then reset your password
- Note: If you use Google's SmartLock feature to save passwords to your Google account, you may also need to remove your Netflix credentials from SmartLock. Visit Google's support article on this topic to learn more.
Apple iPhone, iPad, or iPod touch
Check to make sure you have entered the correct email and password before trying to sign in again. You may need to select Try Again to verify or update this information. If you still cannot sign in, continue troubleshooting below.
Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.
- Press and hold the Sleep/Wake button until the red slider appears.
- Drag the slider to turn your device completely off.
- After 10 seconds, press the Sleep/Wake button to turn your device back on.
- Once your device powers on, try Netflix again.
Set-top Boxes and Streaming Media Players
Roku
Check to make sure you have entered the correct email and password before trying to sign in again. You may need to navigate back with your remote to verify or update this information. If you still cannot sign in, continue troubleshooting below.
Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.
If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.
All Other Set-top Boxes or Streaming Media Players
Check to make sure you have entered the correct email and password before trying to sign in again. You may need to navigate back with your remote to verify or update this information. If you still cannot sign in, continue troubleshooting below.
Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.
- On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.
- Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't have Settings or the Gear icon , continue below.
- Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
- Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
- Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
- Navigate up and select Settings or the Gear icon
- Select Reset.
- If you do not see Reset, select Sign Out or Deactivate.
- Once you are signed out, sign back in and try Netflix again.
- Unplug your device from power for at least 1 minute.
- While the device is unplugged, press the power button on the device to discharge it.
- Plug your device back in.
- Turn your device on with the power button.
- Try Netflix again.
If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.
Smart TVs
Smart TV
Check to make sure you have entered the correct email and password before trying to sign in again. You may need to navigate back with your remote to verify or update this information. If you still cannot sign in, continue troubleshooting below.
Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.
- On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.
- Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't have Settings or the Gear icon , continue below.
- Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
- Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
- Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
- Navigate up and select Settings or the Gear icon
- Select Reset.
- If you do not see Reset, select Sign Out or Deactivate.
- Once you are signed out, sign back in and try Netflix again.
- Unplug your device from power for at least 1 minute.
- While the device is unplugged, press the power button on the device to discharge it.
- Plug your device back in.
- Turn your device on with the power button.
- Try Netflix again.
If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.
All other devices
All other devices
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