I can't sign in to Netflix.com
If you've forgotten or no longer have access to your login email and password, see our Lost Netflix Password or Login Information article to reset your account info and regain access to your account.
If you know your login information is correct, and you're still having problems signing in, your computer might be having trouble storing Netflix website information. Try the steps below to refresh that information and get back into your account.
- Enable cookies in your web browser.
Netflix requires cookies to run.- Enable Browser Cookies on your Windows PC
- Enable Browser Cookies on your Mac
- If cookies are enabled and you still can't sign in, try the next step.
- Clear the Netflix cookies from your browser by going to netflix.com/clearcookies, then try to log in again.
- If you still can't log in, try the next step.
- Upgrade your browser to the latest version, or sign in with a different web browser.
Supported web browsers include Internet Explorer, Firefox, Safari (Mac only), Chrome (PC only).- If you're using Internet Explorer, you may need to add Netflix as a trusted site.
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