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Can't sign in to Netflix

If you're having trouble signing in to Netflix, these articles might help:

If you know your Netflix account email and password but can't sign in to a device, follow these steps.

Smart TV

Sign in using a phone or tablet

  1. Open the Netflix app and choose Sign in.

  2. Before entering your Netflix email or password, choose Sign In from Web. If you do not see this option, you'll need to sign in using your remote.

  3. Using a phone or tablet, point your camera at the QR code shown on your TV.

  4. Tap the banner that appears. If a banner doesn't appear, go to netflix.com/tv8.

  5. Enter the sign-in code shown on your TV, then tap Continue. You might be asked to sign in.

  6. Tap Start Watching and your TV will be signed in.

Sign in using a computer

  1. Open the Netflix app, then choose Sign in.

  2. Before entering your Netflix email or password, choose Sign In from Web. If this option isn't shown, you'll need to sign in using your remote.

  3. Using your computer, open a web browser and go to netflix.com/tv8.

  4. Enter the sign-in code shown on your TV, then click Continue. You might be asked to sign in.

  5. Click Start Watching and your TV will be signed in.

Check your email and password

Make sure the email shown on your TV is correct. If it isn't, click Previous to go back and fix it.

Enter your password again, keeping in mind that Netflix passwords are case-sensitive. Click the arrow on the screen to change between upper and lower case letters. Click Show Password to see your password and confirm it is correct.

Reset your password

You might need to reset your password. Go to how to change your Netflix password to do this.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Try Netflix again.

Some modems and routers might take longer to reconnect.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

Set-top box or streaming media player

Sign in using a phone or tablet

  1. Open the Netflix app and choose Sign in.

  2. Before entering your Netflix email or password, choose Sign In from Web. If you do not see this option, you'll need to sign in using your remote.

  3. Using a phone or tablet, point your camera at the QR code shown on your TV.

  4. Tap the banner that appears. If a banner doesn't appear, go to netflix.com/tv8.

  5. Enter the sign-in code shown on your TV, then tap Continue. You might be asked to sign in.

  6. Tap Start Watching and your TV will be signed in.

Sign in using a computer

  1. Open the Netflix app, then choose Sign in.

  2. Before entering your Netflix email or password, choose Sign In from Web. If this option isn't shown, you'll need to sign in using your remote.

  3. Using your computer, open a web browser and go to netflix.com/tv8.

  4. Enter the sign-in code shown on your TV, then click Continue. You might be asked to sign in.

  5. Click Start Watching and your TV will be signed in.

Verify your email and password

Make sure the email shown on your TV is correct. If it isn't, click Previous to go back and fix it.

Enter your password again, keeping in mind that Netflix passwords are case-sensitive. Click the arrow on the screen to change between upper and lower case letters. Click Show Password to see your password and confirm it is correct.

Reset your password

You might need to reset your password. Go to how to change your Netflix password to do this.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Try Netflix again.

Some modems and routers might take longer to reconnect.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

Mobile phone or tablet

Android phone or tablet

Check your email and password

Make sure the email shown on your screen is correct.

Enter your password again, keeping in mind that Netflix passwords are case-sensitive. Click Show to see your password and confirm it is correct.

Use your mobile browser to sign in to Netflix.com

If you were able to sign in to Netflix.com on your browser:

  1. Make sure you have completed the sign-up process.

  2. Open the Netflix app and try to sign in again.

If you couldn't sign in to Netflix.com on your browser:

  1. Verify that your email address was entered correctly. If it wasn't, re-enter it and try to sign in again.

  2. Visit netflix.com/clearcookies, then open the Netflix app and try to sign in again.

  3. If you still couldn't sign in, continue troubleshooting below.

Reset your password

You might need to reset your password. Go to how to change your Netflix password to do this.

Turn off password managers

Try turning off or removing your Netflix sign-in information from any password managers you use.

If you manage your passwords with Google:

  1. Go to Settings > Google > Manage your Google Account

  2. From the top, tap Security.

  3. Scroll down to the section Signing in to other sites, then tap Password Manager.

  4. In the list find and tap Netflix, then tap Delete.

If you use Samsung Pass:

  1. Go to Settings > Biometrics and security > Samsung Pass.

    Note:
    You might be asked to enter your Samsung password.

  2. Under IDs and passwords tap Apps.

  3. In the list, find and tap Netflix,

  4. From the bottom right tap Delete, then tap Delete again to confirm.

Clear the Netflix app data

Note:
Clearing app data will delete any TV shows and movies you have downloaded to the device.

  1. From the home screen on your device, navigate to Settings.

  2. Select General.

    • If you don't see General, continue to the next step.

  3. Select Apps or Applications.

  4. Select Manage Applications, Application Manager, or Manage All Apps.

    • If you don't see these selections, continue to the next step.

  5. Scroll down and select Netflix.

    • If you don't see Netflix, check the Downloaded tab.

  6. Select Storage.

    • If you don't see Storage, continue to the next step

  7. Select Clear Data or Clear Storage, then OK.

  8. Try Netflix again.

What to do next

If you still can't sign in, contact Netflix Customer Service for help.

iPhone, iPad, or iPod touch

Check your email and password

Make sure the email shown on your screen is correct.

Enter your password again, keeping in mind that Netflix passwords are case-sensitive. Click Show to see your password and confirm it is correct.

Remove saved passwords from iCloud Keychain

If you use the iCloud Keychain feature to save passwords to your Apple account, you may need to remove your Netflix credentials from Keychain. If you are unsure how to do this, contact Apple Support.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

Reset your password

You might need to reset your password. Go to how to change your Netflix password to do this.

What to do next

If you still can't sign in, contact Netflix Customer Service for help.

Computer

Check your email and password

Make sure the email shown on your screen is correct.

Enter your password again, keeping in mind that Netflix passwords are case-sensitive. Click Show to see your password and confirm it is correct.

Clear the Netflix cookie

  1. Go to netflix.com/clearcookies. This will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Try Netflix again.

Reset your password

You might need to reset your password. Go to how to change your Netflix password to do this.

Turn on cookies in your web browser

Steps for Windows

Chrome

  1. From the upper right corner of the browser, select Menu Chrome Menu Icon , then Settings.

  2. From the left-hand menu, select Privacy and security.

  3. Select Cookies and other site data.

  4. Make sure the setting for Clear cookies and site data when you quit Chrome is turned off.

  5. Try Netflix again.
Allow cookies

  1. In the upper right corner of the browser, click Settings and more settings and more.

  2. Click Settings.

  3. Click Cookies and site permissions.

  4. Click Manage and delete cookies and site data.

  5. Make sure Allow sites to save and read cookie data (recommended) is turned on.

Firefox

  1. Select the Menu icon from the upper right corner.

  2. Select Options.

  3. Select Privacy from the menu on the left.

  4. Under History, locate the Firefox will: drop-down menu and select Remember history.

  5. Close the tab and try Netflix again.

Internet Explorer

  1. From the Tools menu, select Internet Options.

  2. Select Privacy.

  3. Select Advanced.

  4. Check the Override automatic cookie handling box.

  5. Under First-party Cookies, select Accept.

  6. Select OK in the Advanced Privacy Settings window.

  7. Select OK on the Internet Options window.

  8. Try Netflix again.
Opera

  1. Select Menu from the upper left corner of your browser.

  2. Select Settings.

  3. Scroll down until you see Cookies.

  4. Make sure the option Allow local data to be set (recommended) is selected.

  5. Close the Settings tab to save your new settings.

  6. Try Netflix again.

Steps for Mac

Chrome

  1. From the upper right corner of the browser, select Menu Chrome Menu Icon , then Settings.

  2. From the left-hand menu, select Privacy and security.

  3. Select Cookies and other site data.

  4. Make sure the setting for Clear cookies and site data when you quit Chrome is turned off.

  5. Try Netflix again.

Firefox

  1. From the Firefox menu, select Preferences.

  2. Select Privacy.

  3. Under Firefox will:, select Remember History.

  4. Close Preferences to save your new privacy setting.

  5. Try Netflix again.

Opera

  1. From the Opera menu, select Preferences.

  2. Scroll down until you see Cookies.

  3. Ensure the option Allow local data to be set (recommended) is selected.

  4. Close the Preferences tab to save your new settings.

  5. Try Netflix again.

Safari

  1. From the Safari menu, select Preferences.

  2. Select Privacy.

  3. Under Cookies and website data, select Allow from websites I visit.

  4. Close Preferences to save your new privacy setting.

  5. Try Netflix again.

Update your web browser

Go to Netflix supported browsers to update your web browser or get a different browser.

Video game console

Sign in using a phone or tablet

  1. Open the Netflix app and choose Sign in.

  2. Before entering your Netflix email or password, choose Sign In from Web. If you do not see this option, you'll need to sign in using your remote.

  3. Using a phone or tablet, point your camera at the QR code shown on your TV.

  4. Tap the banner that appears. If a banner doesn't appear, go to netflix.com/tv8.

  5. Enter the sign-in code shown on your TV, then tap Continue. You might be asked to sign in.

  6. Tap Start Watching and your TV will be signed in.

Sign in using a computer

  1. Open the Netflix app, then choose Sign in.

  2. Before entering your Netflix email or password, choose Sign In from Web. If this option isn't shown, you'll need to sign in using your remote.

  3. Using your computer, open a web browser and go to netflix.com/tv8.

  4. Enter the sign-in code shown on your TV, then click Continue. You might be asked to sign in.

  5. Click Start Watching and your TV will be signed in.

Check your email and password

Make sure the email shown on your TV is correct. If it isn't, click Previous to go back and fix it.

Enter your password again, keeping in mind that Netflix passwords are case-sensitive. Click the arrow on the screen to change between upper and lower case letters. Click Show Password to see your password and confirm it is correct.

Reset your password

You might need to reset your password. Go to how to change your Netflix password to do this.

Restart your device

  1. Turn off your device.

    Note:
    If you aren't sure your device is completely off, or if you can't find a power button, then unplug the power cable.

  2. Leave your device off for at least 30 seconds.

  3. Turn on your device and try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug your modem and router from power.

  3. Wait 30 seconds.

  4. Plug in your modem.

  5. Wait 1 minute.

  6. Plug in your router.

  7. Wait 1 minute.

  8. Try Netflix again.

Some modems and routers might take longer to reconnect.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

Blu-ray player

Sign in using a phone or tablet

  1. Open the Netflix app and choose Sign in.

  2. Before entering your Netflix email or password, choose Sign In from Web. If you do not see this option, you'll need to sign in using your remote.

  3. Using a phone or tablet, point your camera at the QR code shown on your TV.

  4. Tap the banner that appears. If a banner doesn't appear, go to netflix.com/tv8.

  5. Enter the sign-in code shown on your TV, then tap Continue. You might be asked to sign in.

  6. Tap Start Watching and your TV will be signed in.

Sign in using a computer

  1. Open the Netflix app, then choose Sign in.

  2. Before entering your Netflix email or password, choose Sign In from Web. If this option isn't shown, you'll need to sign in using your remote.

  3. Using your computer, open a web browser and go to netflix.com/tv8.

  4. Enter the sign-in code shown on your TV, then click Continue. You might be asked to sign in.

  5. Click Start Watching and your TV will be signed in.

Check your email and password

Make sure the email shown on your TV is correct. If it isn't, click Previous to go back and fix it.

Enter your password again, keeping in mind that Netflix passwords are case-sensitive. Click the arrow on the screen to change between upper and lower case letters. Click Show Password to see your password and confirm it is correct.

Reset your password

You might need to reset your password. Go to how to change your Netflix password to do this.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Restart your home network

  1. Turn off or unplug your Blu-ray player.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your Blu-ray player back on and try Netflix again.

Improve your Wi-Fi signal

To improve your Wi-Fi:

  • Move your router and your device closer to each other. If possible, put them in the same room.

  • Move your router away from other wireless devices and appliances.

  • Keep your router in an open space off the floor. Routers get better reception when on a desk or bookshelf.

Restore your default connection settings

If you've changed the connection settings on your device, you'll need to change them back to default.

These settings could include:

  • Custom modem settings.

  • Virtual Private Network (VPN) or proxy service settings.

  • Custom DNS settings.

If you need help changing these settings, contact the device manufacturer.

Once you've reset these settings, try Netflix again.

Contact your internet service provider

Contact your internet service provider. They can tell you if your modem/router is set up and working correctly.

If you still can't sign in, contact Netflix Customer Service for help.

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