I can't sign in to Netflix

If you are unable to sign in to your Netflix account, it typically points to an earlier, partially-completed sign up attempt, or to some information from an inactive account that is saved on your device. Follow the troubleshooting steps for your device below to resolve the issue. If you see an error code or error message when you try to sign in, search our Help Center for that code or message instead.

If you've forgotten or no longer have access to your Netflix email or password, see our forgotten login or password article to reset your account info and regain access to your account.

Blu-ray Players

Blu-ray Player

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

Reset Netflix

  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.

    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see Settings or the Gear icon, continue below.

      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

  2. Select Reset.

    • If you do not see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Restart your home network

For this step, make sure to leave your Blu-ray player and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off or unplug your Blu-ray player.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your Blu-ray player back on and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:

  • Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

Connect your Blu-ray player directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your Blu-ray player.

  2. Plug your Blu-ray player directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your Blu-ray player and try Netflix again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your Blu-ray player directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

Restore your ISP's default settings

  • If you've modified your streaming device for custom connection settings, we recommend restoring your internet service provider's default settings.

  • If you are connecting with a Virtual Private Network, disable it and connect directly with your home internet.

  • If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

  • If you are unsure how to complete any of these steps, reach out to your streaming device manufacturer for more assistance.

What should I do next?

If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

Computers

Windows or Mac Computer

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. If you still cannot sign in, continue troubleshooting below.

Clear the Netflix cookie from your web browser

  1. Go to netflix.com/clearcookies to clear the Netflix cookie; this will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Try Netflix again.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

Enable cookies in your web browser

Steps for Windows

Chrome
  1. Select the Menu iconChrome Menu Iconin the upper-right corner of the browser toolbar.

  2. Select Settings.

  3. Scroll down and select Show advanced settings.

  4. Under Privacy, select Content settings.

  5. Under Cookies, select Allow local data to be set (recommended).

  6. Scroll down and select Done, then close the Settings tab.

  7. Try Netflix again.

Edge
  1. Select ... from the upper right corner of the browser.

  2. Select Settings.

  3. Under Advanced settings, select View advanced settings.

  4. Under Cookies, ensure Don't block cookies is selected.

  5. Click anywhere on the screen to close the menu.

  6. Try Netflix again.

Firefox

  1. Select the Menu icon from the upper right corner.

  2. Select Options.

  3. Select Privacy from the menu on the left.

  4. Under History, locate the Firefox will: drop-down menu and select Remember history.

  5. Close the tab and try Netflix again.

Internet Explorer
  1. From the Tools menu, select Internet Options.

  2. Select Privacy.

  3. Select Advanced.

  4. Check the Override automatic cookie handling box.

  5. Under First-party Cookies, select Accept.

  6. Select OK in the Advanced Privacy Settings window.

  7. Select OK on the Internet Options window.

  8. Try Netflix again.

Opera
  1. Select Menu from the upper left corner of your browser.

  2. Select Settings.

  3. Scroll down until you see Cookies.

  4. Make sure the option Allow local data to be set (recommended) is selected.

  5. Close the Settings tab to save your new settings.

  6. Try Netflix again.

Steps for Mac

Chrome
  1. Select the Menu iconChrome Menu Iconin the upper-right corner of the browser toolbar.

  2. Select Settings.

  3. Scroll down and select Show advanced settings.

  4. Under Privacy, select Content settings.

  5. Under Cookies, select Allow local data to be set (recommended).

  6. Scroll down and select Done, then close the Settings tab.

  7. Try Netflix again.

Firefox

  1. From the Firefox menu, select Preferences.

  2. Select Privacy.

  3. Under Firefox will:, select Remember History.

  4. Close Preferences to save your new privacy setting.

  5. Try Netflix again.

Opera

  1. From the Opera menu, select Preferences.

  2. Scroll down until you see Cookies.

  3. Ensure the option Allow local data to be set (recommended) is selected.

  4. Close the Preferences tab to save your new settings.

  5. Try Netflix again.

Safari

  1. From the Safari menu, select Preferences.

  2. Select Privacy.

  3. Under Cookies and website data, select Allow from websites I visit.

  4. Close Preferences to save your new privacy setting.

  5. Try Netflix again.

Update your browser

Upgrade your browser to the latest version, or use an alternate web browser. Supported web browsers include Mozilla Firefox, Google Chrome, and Opera.

Do you have Net Nanny software installed?

Net Nanny filtering software may interfere with the player Netflix needs to play TV shows and movies.

  • Disable Net Nanny and try to play your TV show or movie again.

Game Consoles

Nintendo Wii

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Restart your Wii

  1. Turn off your Wii.

  2. Unplug the power cord from the back of the console for at least 1 minute.

  3. Plug your Wii back in.

  4. Turn your Wii on with the power button and try Netflix again.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

Nintendo Wii U

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

PlayStation 3

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

Sign in to the PlayStation Network

If you're being asked for a Sign-In ID, you will need to sign in to the PlayStation Network before you can sign in to Netflix.

If you've forgotten your PlayStation Network login information, reach out to PlayStation for help.

PlayStation 4

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

Xbox 360

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

Xbox One

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

Mobile Phones and Tablets

Android phone or tablet

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to select Try Again to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Use your mobile browser to sign in to Netflix.com

If you were able to sign in to Netflix.com on your browser:

  1. Ensure you have completed the signup process.

  2. Open the Netflix app and attempt to sign in again.

If you were unable to sign in to Netflix.com on your browser:

  1. Verify that your email address was entered correctly.
    If it was not entered correctly, re-enter it and attempt to sign in again.

  2. Visit netflix.com/clearcookies, then open the Netflix app and attempt to sign in again.

  3. If you were still unable to sign in, continue troubleshooting below.

Disable Google Smart Lock for Netflix

If you use Google's Smart Lock feature to save passwords to your Google account, you may need to turn off Smart Lock for the Netflix app. If you are unsure how to do this, visit Google's support article.

Clear the Netflix app data

  1. From the Home screen on your device, navigate to Settings.

  2. Select General.

    • If you don't see General, continue to the next step.

  3. Select Apps or Applications.

  4. Select Manage Applications, Application Manager, or Manage All Apps.

    • If you don't see these selections, continue to the next step.

  5. Scroll down and select Netflix.

    • If you don't see Netflix, check the Downloaded tab.

  6. Select Storage.

    • If you don't see Storage, continue to the next step

  7. Select Clear Data or Clear Storage, then OK.

  8. Try Netflix again.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

What should I do next?

We are currently researching this error. To help us investigate, please contact customer service.

iPhone, iPad, or iPod touch

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to select Try Again to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Remove saved passwords from iCloud Keychain

If you use the iCloud Keychain feature to save passwords to your Apple account, you may need to remove your Netflix credentials from Keychain. If you are unsure how to do this, contact Apple Support.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the Sleep/Wake button until the red slider appears.

  2. Drag the slider to turn your device completely off.

  3. After 10 seconds, press the Sleep/Wake button to turn your device back on.

  4. Once your device powers on, try Netflix again.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

Restart your home network

For this step, make sure to leave your device and all of your home network equipment powered off and unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off your mobile device.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your device back on and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:

  • Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

Try a different network

If possible, connect your iOS device to a different network to rule out home network configuration problems as the cause of your issue. To choose a different wireless network:

  1. Press the Home button on your device.

  2. Select Settings.

  3. Select Wi-Fi.

  4. Select a different network and connect to it.

    • If you are unable to use a different internet connection, contact your internet service provider for further assistance.

  5. Once you are connected, try Netflix again.

If using a different internet connection didn't resolve your issue, continue to the next set of troubleshooting steps.

If using a different internet connection did resolve your issue, but the new connection isn't your preferred network, we recommend contacting your internet service provider for further assistance.

Restore your ISP's default settings

  • If you've modified your streaming device for custom connection settings, we recommend restoring your internet service provider's default settings.

  • If you are connecting with a Virtual Private Network, disable it and connect directly with your home internet.

  • If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

  • If you are unsure how to complete any of these steps, reach out to your streaming device manufacturer for more assistance.

What should I do next?

If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

Set-top Boxes and Streaming Media Players

Apple TV

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

What should I do next?

We are currently researching this error. To help us investigate, please contact customer service.

Roku

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

Restart your Roku

  1. Unplug your Roku from power for at least 10 seconds.

  2. Plug your Roku back in.

  3. Turn your Roku on by pressing any button on the Roku remote.

  4. Wait 1 full minute.

  5. Try Netflix again.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

All Other Set-top Boxes or Streaming Media Players

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

Reset Netflix

  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.

    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see Settings or the Gear icon, continue below.

      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

  2. Select Reset.

    • If you do not see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:

  • Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

Connect your device directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your device.

  2. Plug your device directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your device and attempt to stream again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your device directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

Restore your ISP's default settings

  • If you've modified your streaming device for custom connection settings, we recommend restoring your internet service provider's default settings.

  • If you are connecting with a Virtual Private Network, disable it and connect directly with your home internet.

  • If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

  • If you are unsure how to complete any of these steps, reach out to your streaming device manufacturer for more assistance.

What should I do next?

If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

Smart TVs

Smart TV

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

Reset Netflix

  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.

    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see Settings or the Gear icon, continue below.

      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

  2. Select Reset.

    • If you do not see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Restart your home network

For this step, make sure to leave your smart TV and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off or unplug your smart TV.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your smart TV back on and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions to improve your wireless connectivity:

  • Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

  • Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

Connect your smart TV directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off or unplug your smart TV.

  2. Plug your smart TV directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your smart TV and try Netflix again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your smart TV directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

Restore your ISP's default settings

  • If you've modified your streaming device for custom connection settings, we recommend restoring your internet service provider's default settings.

  • If you are connecting with a Virtual Private Network, disable it and connect directly with your home internet.

  • If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

  • If you are unsure how to complete any of these steps, reach out to your streaming device manufacturer for more assistance.

What should I do next?

If you have completed the steps above but are still having issues connecting to Netflix, you'll want to contact your internet service provider. They can help you resolve network connectivity issues by determining if your router is properly set up to communicate with the other devices on your home network.

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