I can't sign in to Netflix.com.

If you've forgotten or no longer have access to your sign in email and password, see our Lost Netflix Password or Sign in Information article to reset your account info and regain access to your account.

If you know your sign in information is correct and you're still having problems signing in or entering your account details into the Netflix website, your computer might be having trouble storing Netflix website information. Try the steps below to refresh that information and get back into your account.

Steps for Windows

Enable cookies in your web browser

Internet Explorer
  1. Select Internet Options from the Tools menu.
  2. Select Privacy.
  3. Select Advanced.
  4. Check the Override automatic cookie handling box.
  5. Select Accept under First-party Cookies.
  6. Select OK in the Advanced Privacy Settings window.
  7. Select OK on the Internet Options window.

Firefox
  1. Select Options from the Tools menu.
  2. Select Privacy.
  3. Select Remember History under the Firefox will: drop-down menu.
  4. Select OK.

Edge
  1. Select ... from the upper right corner of the browser.
  2. Select Settings.
  3. Under Advanced settings, select View advanced settings.
  4. Under Cookies, ensure Don't block cookies is selected.
  5. Click anywhere on the screen to close the menu.

Chrome
  1. Select the Menu icon on the browser toolbar in the upper-right corner.
  2. Select Settings.
  3. Select Show advanced settings at the bottom of the page.
  4. Select Content settings under Privacy.
  5. Select Allow local data to be set (recommended) under Cookies.
  6. Scroll down and select Done, then close the Settings tab.

Clear the Netflix cookie from your web browser
  1. Go to netflix.com/clearcookies to clear the Netflix cookie; this will sign you out of your account.
  2. Select Sign In and enter your Netflix email and password.
  3. Try Netflix again.

Upgrade your browser

Upgrade your browser to the latest version, or use an alternate web browser. Supported web browsers include Internet Explorer, Edge, Firefox, and Chrome.

Steps for Mac

Enable cookies in your web browser

Enable Browser Cookies

Firefox

  1. From the Firefox menu, select Preferences.
  2. Select Privacy.
  3. Under Firefox will:, select Remember History.
  4. Close Preferences to save your new privacy setting.

Safari

  1. From Safari menu, select Preferences.
  2. Select Privacy.
  3. Under Cookies and website data, select Allow from websites I visit.
  4. Close Preferences to save your new privacy setting.

Chrome
  1. Select the Menu icon on the browser toolbar in the upper-right corner.
  2. Select Settings.
  3. Select Show advanced settings at the bottom of the page.
  4. Select Content settings under Privacy.
  5. Select Allow local data to be set (recommended) under Cookies.
  6. Scroll down and select Done, then close the Settings tab.

Clear the Netflix cookie from your web browser
  1. Go to netflix.com/clearcookies to clear the Netflix cookie; this will sign you out of your account.
  2. Select Sign In and enter your Netflix email and password.
  3. Try Netflix again.

Upgrade your browser

Upgrade your browser to the latest version, or use an alternate web browser. Supported web browsers include Safari, Firefox, and Chrome.