I can't sign in to Netflix

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to select Try Again to verify or update this information. If you still cannot sign in, continue troubleshooting below.

If you were able to sign in to Netflix.com on your browser:

1. Ensure you have completed the signup process.

2. Open the Netflix app and attempt to sign in again.

If you were unable to sign in to Netflix.com on your browser:

1. Verify that your email address was entered correctly.
   If it was not entered correctly, re-enter it and attempt to sign in again.

2. Visit netflix.com/clearcookies, then open the Netflix app and attempt to sign in again.

3. If you were still unable to sign in, continue troubleshooting below.

1. From the Home screen on your device, navigate to Settings.

2. Select General.

   • If you don't see General, continue to the next step.

3. Select Apps or Applications.

4. Select Manage Applications, Application Manager, or Manage All Apps.

   • If you don't see these selections, continue to the next step.

5. Scroll down and select Netflix.

   • If you don't see Netflix, check the Downloaded tab.

6. Select Storage.

   • If you don't see Storage, continue to the next step

7. Select Clear Data or Clear Storage, then OK.

8. Try Netflix again.

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still cannot sign in after resetting your password, continue troubleshooting below.

If possible, connect your mobile device to a different internet access point to rule out any potential home network configuration problems. Some examples:

• Attempt to connect to a different Wi-Fi network in range of your device.

• Bring your device to a neighbor's or friend's house and attempt to stream.

• If you have the ability to access a cellular data network on your device, try using it to connect to Netflix. While we generally don't advise streaming over a data network as a fix, it's a good way to see if a home network configuration issue is what's keeping you from streaming reliably.

If you're able to stream using a different internet connection, we recommend checking with whoever set up your home network to resolve any potential issues with the way the network is configured.

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still cannot sign in after resetting your password, continue troubleshooting below.

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still cannot sign in after resetting your password, continue troubleshooting below.

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

For this step, make sure to leave your Blu-ray player and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off or unplug your Blu-ray player.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your Blu-ray player back on and try Netflix again.
   

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

• Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

1. Turn off your Blu-ray player.
   

2. Plug your Blu-ray player directly into your modem using an Ethernet cable.
   

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
   

4. Turn on your Blu-ray player and try Netflix again.
   

If this step gets you streaming again:

• If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

• Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

• If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

• We strongly recommend attempting to connect your Blu-ray player directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

If you've modified your streaming device to use custom connection settings, restore your internet provider's default settings and try Netflix again. Custom connection settings might include:

• If you are connecting with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.

• If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

If you need assistance changing these connection settings on your streaming device, please reach out to the device's manufacturer.

If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network.

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to select Try Again to verify or update this information. If you still cannot sign in, continue troubleshooting below.

1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear, then drag the top slider to turn your device completely off.

   • If the sliders do not appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

2. After 10 seconds, press the Sleep/Wake button to turn your device back on.

3. Once your device powers on, try Netflix again.

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still cannot sign in after resetting your password, continue troubleshooting below.

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still cannot sign in after resetting your password, continue troubleshooting below.

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still cannot sign in after resetting your password, continue troubleshooting below.

If you're being asked for a Sign-In ID, you will need to sign in to the PlayStation Network before you can sign in to Netflix.

If you've forgotten your PlayStation Network login information, reach out to PlayStation for help.

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still cannot sign in after resetting your password, continue troubleshooting below.

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still cannot sign in after resetting your password, continue troubleshooting below.

1. Unplug your Roku from power for at least 10 seconds.

2. Plug your Roku back in.

3. Turn your Roku on by pressing any button on the Roku remote.

4. Wait 1 full minute.

5. Try Netflix again.

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still cannot sign in after resetting your password, continue troubleshooting below.

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

1. Turn off your device.

2. Unplug both your modem and router and wait 30 seconds.

3. Plug in your modem and wait until no new indicator lights are blinking on.

4. Plug in your router and wait until no new indicator lights are blinking on.

5. Turn on your device and try Netflix again.

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

• Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

1. Turn off your device.

2. Plug your device directly into your modem using an Ethernet cable.

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

4. Turn on your device and attempt to stream again.

If this step gets you streaming again:

• If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

• Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

• If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

• We strongly recommend attempting to connect your device directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

If you've modified your streaming device to use custom connection settings, restore your internet provider's default settings and try Netflix again. Custom connection settings might include:

• If you are connecting with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.

• If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

If you need assistance changing these connection settings on your streaming device, please reach out to the device's manufacturer.

If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network.

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still cannot sign in after resetting your password, continue troubleshooting below.

1. Unplug your device from power for at least 1 minute.

2. While the device is unplugged, press the power button on the device to discharge it.

   • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

3. Plug your device back in.

4. Turn your device on.

5. Try Netflix again.

For this step, make sure to leave your smart TV and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

1. Turn off or unplug your smart TV.
   

2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.
   

3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.
   

4. Turn your smart TV back on and try Netflix again.
   

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

• Move your router to a new location to improve signal strength. You'll usually see better reception throughout your home if the router is in a central location.

• Move wireless devices such as cordless phones or microwave ovens away from your router. Wireless interference from these devices can create issues when you try to connect over Wi-Fi.

• Elevate your router off the floor. A router on top of a bookshelf or desk will give you better reception than a router placed behind or under furniture.

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

1. Turn off or unplug your smart TV.
   

2. Plug your smart TV directly into your modem using an Ethernet cable.
   

3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.
   

4. Turn on your smart TV and try Netflix again.
   

If this step gets you streaming again:

• If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

• Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

• If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

• We strongly recommend attempting to connect your smart TV directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

If you've modified your streaming device to use custom connection settings, restore your internet provider's default settings and try Netflix again. Custom connection settings might include:

• If you are connecting with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.

• If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

If you need assistance changing these connection settings on your streaming device, please reach out to the device's manufacturer.

If you have completed the steps above but are still having issues connecting to Netflix, contact your internet service provider. They can help you determine whether your router is properly set up to communicate with the other devices on your home network.

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. If you still cannot sign in, continue troubleshooting below.

1. Go to netflix.com/clearcookies to clear the Netflix cookie; this will sign you out of your account.

2. Select Sign In and enter your Netflix email and password.

3. Try Netflix again.

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still cannot sign in after resetting your password, continue troubleshooting below.

Upgrade your browser to the latest version, or use an alternate web browser. Supported web browsers include Mozilla Firefox, Google Chrome, and Opera.

Net Nanny filtering software may interfere with the player Netflix needs to play TV shows and movies.

• Disable Net Nanny and try to play your TV show or movie again.

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still cannot sign in after resetting your password, continue troubleshooting below.

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still cannot sign in after resetting your password, continue troubleshooting below.

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.