I can't sign in to Netflix

If you are unable to sign in to your Netflix account, it typically points to an earlier, partially-completed sign up attempt, or to some information from an inactive account that is saved on your device. Follow the troubleshooting steps for your device below to resolve the issue.

If you've forgotten or no longer have access to your Netflix email or password, see our forgotten login or password article to reset your account info and regain access to your account.

Android phone or tablet

Verify your email and password

Check to make sure you have entered the correct email and password before trying to sign in again. You may need to select Try Again to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and select text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.

Use your mobile browser to sign in to Netflix.com
  • If you were able to sign in on your browser, ensure you have completed the signup process, then open the Netflix app and attempt to sign in again.
  • If you were unable to sign in on your browser, verify that your email address was entered correctly, then reset your password
  • Note: If you use Google's SmartLock feature to save passwords to your Google account, you may also need to remove your Netflix credentials from SmartLock. Visit Google's support article on this topic to learn more.

Apple iPhone, iPad, or iPod touch

Verify your email and password

Check to make sure you have entered the correct email and password before trying to sign in again. You may need to select Try Again to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and select text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.

Restart your iPhone, iPad, or iPod touch
  1. Press and hold the Sleep/Wake button until the red slider appears.
  2. Drag the slider to turn your device completely off.
  3. After 10 seconds, press the Sleep/Wake button to turn your device back on.
  4. Once your device powers on, try Netflix again.

Blu-ray player

Verify your email and password

Check to make sure you have entered the correct email and password before trying to sign in again. You may need to navigate back with your remote to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and select text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.

Sign out of Netflix
  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.
    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't have Settings or the Gear icon , continue below.
      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  2. Select Reset.
    • If you do not see Reset, select Sign Out or Deactivate.
  3. Once you are signed out, sign back in and try Netflix again.

Restart your device
  1. Unplug your device from power for at least 1 minute.
  2. While the device is unplugged, press the power button on the device to discharge it.
  3. Plug your device back in.
  4. Turn your device on with the power button.
  5. Try Netflix again.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

Computer

Verify your email and password

Check to make sure you have entered the correct email and password before trying to sign in again. You may need to navigate back with your remote to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and select text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.

Enable cookies in your web browser

Steps for Windows

Chrome
  1. Select the Menu icon on the browser toolbar in the upper-right corner.
  2. Select Settings.
  3. Select Show advanced settings at the bottom of the page.
  4. Select Content settings under Privacy.
  5. Select Allow local data to be set (recommended) under Cookies.
  6. Scroll down and select Done, then close the Settings tab.
  7. Try Netflix again.
Edge
  1. Select ... from the upper right corner of the browser.
  2. Select Settings.
  3. Under Advanced settings, select View advanced settings.
  4. Under Cookies, ensure Don't block cookies is selected.
  5. Click anywhere on the screen to close the menu.
  6. Try Netflix again.

Firefox

  1. Select the Menu icon from the upper right corner.
  2. Select Options.
  3. Select Privacy from the menu on the left.
  4. Under History, locate the Firefox will: drop-down menu and select Remember history.
  5. Close the tab and try Netflix again.
Internet Explorer
  1. Select Internet Options from the Tools menu.
  2. Select Privacy.
  3. Select Advanced.
  4. Check the Override automatic cookie handling box.
  5. Select Accept under First-party Cookies.
  6. Select OK in the Advanced Privacy Settings window.
  7. Select OK on the Internet Options window.
  8. Try Netflix again.

Opera

  1. Select Menu from the upper left corner of your browser.
  2. Select Settings.
  3. Scroll down until you see Cookies.
  4. Make sure the option Allow local data to be set (recommended) is selected.
  5. Close the Settings tab to save your new settings.

Steps for Mac

Chrome
  1. Select the Menu icon on the browser toolbar in the upper-right corner.
  2. Select Settings.
  3. Select Show advanced settings at the bottom of the page.
  4. Select Content settings under Privacy.
  5. Select Allow local data to be set (recommended) under Cookies.
  6. Scroll down and select Done, then close the Settings tab.
  7. Try Netflix again.

Firefox

  1. From the Firefox menu, select Preferences.
  2. Select Privacy.
  3. Under Firefox will:, select Remember History.
  4. Close Preferences to save your new privacy setting.

Opera

  1. From the Opera menu, select Preferences.
  2. Scroll down until you see Cookies.
  3. Ensure the option Allow local data to be set (recommended) is selected.
  4. Close the Preferences tab to save your new settings.

Safari

  1. From Safari menu, select Preferences.
  2. Select Privacy.
  3. Under Cookies and website data, select Allow from websites I visit.
  4. Close Preferences to save your new privacy setting.

Clear the Netflix cookie from your web browser
  1. Go to netflix.com/clearcookies to clear the Netflix cookie; this will sign you out of your account.
  2. Select Sign In and enter your Netflix email and password.
  3. Try Netflix again.

Update your browser

Upgrade your browser to the latest version, or use an alternate web browser. Supported web browsers include Mozilla Firefox, Google Chrome, and Opera.

Do you have Net Nanny software installed?

Net Nanny filtering software may interfere with the player Netflix needs to play TV shows and movies.

  • Disable Net Nanny and try to play your TV show or movie again.

Nintendo Wii

Verify your email and password

Check to make sure you have entered the correct email and password before trying to sign in again. You may need to navigate back with your remote to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and select text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.

PlayStation 3

Verify your email and password

Check to make sure you have entered the correct email and password before trying to sign in again. You may need to navigate back with your remote to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and select text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.

Sign in to the PlayStation Network
  • If you're being asked for a Sign-In ID, you will need to sign in to the PlayStation Network before you can sign in to Netflix.
  • If you've forgotten your PlayStation Network login information, reach out to PlayStation for help.

Set-top Box or Streaming Media Player

Verify your email and password

Check to make sure you have entered the correct email and password before trying to sign in again. You may need to navigate back with your remote to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and select text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.

Sign out of Netflix
  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.
    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't have Settings or the Gear icon , continue below.
      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  2. Select Reset.
    • If you do not see Reset, select Sign Out or Deactivate.
  3. Once you are signed out, sign back in and try Netflix again.

Restart your device
  1. Unplug your device from power for at least 1 minute.
  2. While the device is unplugged, press the power button on the device to discharge it.
  3. Plug your device back in.
  4. Turn your device on with the power button.
  5. Try Netflix again.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

Smart TV

Verify your email and password

Check to make sure you have entered the correct email and password before trying to sign in again. You may need to navigate back with your remote to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and select text message (SMS) or voice call. If you still cannot sign in after resetting your password, continue troubleshooting below.

Sign out of Netflix
  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.
    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't have Settings or the Gear icon , continue below.
      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:
        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  2. Select Reset.
    • If you do not see Reset, select Sign Out or Deactivate.
  3. Once you are signed out, sign back in and try Netflix again.

Restart your device
  1. Unplug your device from power for at least 1 minute.
  2. While the device is unplugged, press the power button on the device to discharge it.
  3. Plug your device back in.
  4. Turn your device on with the power button.
  5. Try Netflix again.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

All other devices

We are currently researching this error. To help us investigate, please contact customer service.

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