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I can't sign in to Netflix

If you are unable to sign in to your Netflix account, it typically points to an earlier, partially-completed sign up attempt, or to some information from an inactive account that is saved on your device. Follow the troubleshooting steps for your device below to resolve the issue. If you see an error code or error message when you try to sign in, search our Help Center for that code or message instead.

If you've forgotten or no longer have access to your Netflix email or password, see our forgotten login or password article to reset your account info and regain access to your account.

Blu-ray Players

Blu-ray Player

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

Reset Netflix

  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.

    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see Settings or the Gear icon, continue below.

      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

  2. Select Reset.

    • If you do not see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

Computers

Windows or Mac Computer

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. If you still cannot sign in, continue troubleshooting below.

Clear the Netflix cookie from your web browser

  1. Go to netflix.com/clearcookies to clear the Netflix cookie; this will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Try Netflix again.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

Enable cookies in your web browser

Steps for Windows

Chrome

  1. Select the Menu iconChrome Menu Iconin the upper-right corner of the browser toolbar.

  2. Select Settings.

  3. Scroll down and select Show advanced settings.

  4. Under Privacy, select Content settings.

  5. Under Cookies, select Allow local data to be set (recommended).

  6. Scroll down and select Done, then close the Settings tab.

  7. Try Netflix again.

Edge

  1. Select ... from the upper right corner of the browser.

  2. Select Settings.

  3. Under Advanced settings, select View advanced settings.

  4. Under Cookies, ensure Don't block cookies is selected.

  5. Click anywhere on the screen to close the menu.

  6. Try Netflix again.

Firefox

  1. Select the Menu icon from the upper right corner.

  2. Select Options.

  3. Select Privacy from the menu on the left.

  4. Under History, locate the Firefox will: drop-down menu and select Remember history.

  5. Close the tab and try Netflix again.

Internet Explorer

  1. From the Tools menu, select Internet Options.

  2. Select Privacy.

  3. Select Advanced.

  4. Check the Override automatic cookie handling box.

  5. Under First-party Cookies, select Accept.

  6. Select OK in the Advanced Privacy Settings window.

  7. Select OK on the Internet Options window.

  8. Try Netflix again.

Opera

  1. Select Menu from the upper left corner of your browser.

  2. Select Settings.

  3. Scroll down until you see Cookies.

  4. Make sure the option Allow local data to be set (recommended) is selected.

  5. Close the Settings tab to save your new settings.

  6. Try Netflix again.

Steps for Mac

Chrome

  1. Select the Menu iconChrome Menu Iconin the upper-right corner of the browser toolbar.

  2. Select Settings.

  3. Scroll down and select Show advanced settings.

  4. Under Privacy, select Content settings.

  5. Under Cookies, select Allow local data to be set (recommended).

  6. Scroll down and select Done, then close the Settings tab.

  7. Try Netflix again.

Firefox

  1. From the Firefox menu, select Preferences.

  2. Select Privacy.

  3. Under Firefox will:, select Remember History.

  4. Close Preferences to save your new privacy setting.

  5. Try Netflix again.

Opera

  1. From the Opera menu, select Preferences.

  2. Scroll down until you see Cookies.

  3. Ensure the option Allow local data to be set (recommended) is selected.

  4. Close the Preferences tab to save your new settings.

  5. Try Netflix again.

Safari

  1. From the Safari menu, select Preferences.

  2. Select Privacy.

  3. Under Cookies and website data, select Allow from websites I visit.

  4. Close Preferences to save your new privacy setting.

  5. Try Netflix again.

Update your browser

Upgrade your browser to the latest version, or use an alternate web browser. Supported web browsers include Mozilla Firefox, Google Chrome, and Opera.

Do you have Net Nanny software installed?

Net Nanny filtering software may interfere with the player Netflix needs to play TV shows and movies.

  • Disable Net Nanny and try to play your TV show or movie again.

Game Consoles

Nintendo Wii

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Restart your Wii

  1. Turn off your Wii.

  2. Unplug the power cord from the back of the console for at least 1 minute.

  3. Plug your Wii back in.

  4. Turn your Wii on with the power button and try Netflix again.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

Nintendo Wii U

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

PlayStation 3

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

Sign in to the PlayStation Network

If you're being asked for a Sign-In ID, you will need to sign in to the PlayStation Network before you can sign in to Netflix.

If you've forgotten your PlayStation Network login information, reach out to PlayStation for help.

PlayStation 4

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

Xbox 360

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

Xbox One

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

Mobile Phones and Tablets

Android phone or tablet

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to select Try Again to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Use your mobile browser to sign in to Netflix.com

If you were able to sign in to Netflix.com on your browser:

  1. Ensure you have completed the signup process.

  2. Open the Netflix app and attempt to sign in again.

If you were unable to sign in to Netflix.com on your browser:

  1. Verify that your email address was entered correctly.
    If it was not entered correctly, re-enter it and attempt to sign in again.

  2. Visit netflix.com/clearcookies, then open the Netflix app and attempt to sign in again.

  3. If you were still unable to sign in, continue troubleshooting below.

Disable Google Smart Lock for Netflix

If you use Google's Smart Lock feature to save passwords to your Google account, you may need to turn off Smart Lock for the Netflix app. If you are unsure how to do this, visit Google's support article.

Clear the Netflix app data

  1. From the Home screen on your device, navigate to Settings.

  2. Select General.

    • If you don't see General, continue to the next step.

  3. Select Apps or Applications.

  4. Select Manage Applications, Application Manager, or Manage All Apps.

    • If you don't see these selections, continue to the next step.

  5. Scroll down and select Netflix.

    • If you don't see Netflix, check the Downloaded tab.

  6. Select Storage.

    • If you don't see Storage, continue to the next step

  7. Select Clear Data, then OK.

  8. Try Netflix again.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

What should I do next?

We are currently researching this error. To help us investigate, please contact customer service.

iPhone, iPad, or iPod touch

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to select Try Again to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Remove saved passwords from iCloud Keychain

If you use the iCloud Keychain feature to save passwords to your Apple account, you may need to remove your Netflix credentials from Keychain. If you are unsure how to do this, contact Apple Support.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the Sleep/Wake button until the red slider appears.

  2. Drag the slider to turn your device completely off.

  3. After 10 seconds, press the Sleep/Wake button to turn your device back on.

  4. Once your device powers on, try Netflix again.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

What should I do next?

We are currently researching this error. To help us investigate, please contact customer service.

Set-top Boxes and Streaming Media Players

Roku

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

All Other Set-top Boxes or Streaming Media Players

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

Reset Netflix

  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.

    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see Settings or the Gear icon, continue below.

      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

  2. Select Reset.

    • If you do not see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

Smart TVs

Smart TV

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to use your remote to navigate back to the email address entry screen to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you had previously added a verified phone number to your account, you can also reset your password by text message (SMS) or phone call by clicking on forgot password and selecting text message (SMS) or voice call.

If you choose to Require all devices to sign in again with new password during the reset process, please note that it may take up to 8 hours to fully disconnect all devices signed in to your account.

If you still cannot sign in after resetting your password, continue troubleshooting below.

Reset Netflix

  1. On the error screen in the Netflix app, select More Info or More Details and continue to Step 2. If you don't see More Info or More Details, continue below.

    • Navigate up and select Settings or the Gear icon and continue to Step 2. If you don't see Settings or the Gear icon, continue below.

      • Pull up the deactivation screen by entering the following sequence using the arrow keys on your device's remote:

        • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up

  2. Select Reset.

    • If you do not see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Troubleshoot network connection issues

If you're still not able to connect to Netflix, here are some steps to resolve network connection issues.

All other devices

All other devices

We are currently researching this error. To help us investigate, please contact customer service.

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