Can't sign in to Netflix

If you forget or don't have access to your Netflix email or password, you can reset your password.

If you use Facebook to sign in, follow the steps in Can't sign in to Netflix with Facebook.

If you know your Netflix account email and password but can't sign in, follow the steps below.

Can't sign in on any device

If you see this message when trying to sign in to an existing account:

Sorry, we can't find an account with this email address. Please try again or create a new account.

Follow these steps:

  1. Go to netflix.com/loginhelp.

  2. Select I don't remember my email or phone and fill out the form.

    • If this option isn't shown, it means that account recovery by billing information isn't available in your region.

  3. Select Find Account.

If you're billed through another company or get Netflix as part of a package, search the name of the service provider in the Netflix Help Center. Select the related billing article and go to the section "I’m having trouble signing in to Netflix."

Can't sign in on a specific device

Blu-ray player

Sign in using a web browser

You can sign into Netflix using another device instead of using a remote.

  1. Using your TV, open the Netflix app and choose Sign in.

  2. Before entering your Netflix email or password, choose Sign In from Web.

    Note:
    If this option isn't shown, your device can't be signed in this way.
  3. Using a computer or mobile device:

    • Point your phone or tablet's camera at the QR code shown on the TV, then tap the banner that appears.

    • Or, open a web browser and go to netflix.com/tv8.

  4. Enter the sign-in code shown on your TV.

  5. Click Enter Code to Continue.

  6. If asked, enter your Netflix email and password, then click Start Watching.

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Restart your home network

  1. Turn off or unplug your Blu-ray player.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your Blu-ray player back on and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

Restore your default connection settings

  • If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

  • If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

  • If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

What to do next

If you've done these steps but still have a problem, contact your internet service provider. They can help you find out whether your router is set up correctly.

Computer

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Clear the Netflix cookie

  1. Go to netflix.com/clearcookies. This will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Try Netflix again.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Turn on cookies in your web browser

Steps for Windows

Chrome
  1. From the upper right corner of the browser, select Menu Chrome Menu Icon , then Settings.

  2. From the left-hand menu, select Privacy and security.

  3. Select Cookies and other site data.

  4. Make sure the setting for Clear cookies and site data when you quit Chrome is turned off.

  5. Try Netflix again.

Edge
  1. Select ... from the upper right corner of the browser.

  2. Select Settings.

  3. Under Advanced settings, select View advanced settings.

  4. Under Cookies, ensure Don't block cookies is selected.

  5. Click anywhere on the screen to close the menu.

  6. Try Netflix again.

Firefox

  1. Select the Menu icon from the upper right corner.

  2. Select Options.

  3. Select Privacy from the menu on the left.

  4. Under History, locate the Firefox will: drop-down menu and select Remember history.

  5. Close the tab and try Netflix again.

Internet Explorer
  1. From the Tools menu, select Internet Options.

  2. Select Privacy.

  3. Select Advanced.

  4. Check the Override automatic cookie handling box.

  5. Under First-party Cookies, select Accept.

  6. Select OK in the Advanced Privacy Settings window.

  7. Select OK on the Internet Options window.

  8. Try Netflix again.

Opera
  1. Select Menu from the upper left corner of your browser.

  2. Select Settings.

  3. Scroll down until you see Cookies.

  4. Make sure the option Allow local data to be set (recommended) is selected.

  5. Close the Settings tab to save your new settings.

  6. Try Netflix again.

Steps for Mac

Chrome
  1. From the upper right corner of the browser, select Menu Chrome Menu Icon , then Settings.

  2. From the left-hand menu, select Privacy and security.

  3. Select Cookies and other site data.

  4. Make sure the setting for Clear cookies and site data when you quit Chrome is turned off.

  5. Try Netflix again.

Firefox

  1. From the Firefox menu, select Preferences.

  2. Select Privacy.

  3. Under Firefox will:, select Remember History.

  4. Close Preferences to save your new privacy setting.

  5. Try Netflix again.

Opera

  1. From the Opera menu, select Preferences.

  2. Scroll down until you see Cookies.

  3. Ensure the option Allow local data to be set (recommended) is selected.

  4. Close the Preferences tab to save your new settings.

  5. Try Netflix again.

Safari

  1. From the Safari menu, select Preferences.

  2. Select Privacy.

  3. Under Cookies and website data, select Allow from websites I visit.

  4. Close Preferences to save your new privacy setting.

  5. Try Netflix again.

Update your browser

Upgrade your web browser to the latest version, or use a different browser.

Mobile phone or tablet

Android phone or tablet

Verify your email and password

Make sure the email address and password are correct before trying to sign in again. You may need to select Try Again to verify or update this information. If you still can't sign in, continue troubleshooting below.

Use your mobile browser to sign in to Netflix.com

If you were able to sign in to Netflix.com on your browser:

  1. Make sure you have completed the sign-up process.

  2. Open the Netflix app and try to sign in again.

If you couldn't sign in to Netflix.com on your browser:

  1. Verify that your email address was entered correctly. If it wasn't, re-enter it and try to sign in again.

  2. Visit netflix.com/clearcookies, then open the Netflix app and try to sign in again.

  3. If you still couldn't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Turn off password managers

Try turning off or removing your Netflix sign-in information from any password managers you use.

If you manage your passwords with Google:

  1. Go to Settings > Google > Manage your Google Account

  2. From the top, tap Security.

  3. Scroll down to the section Signing in to other sites, then tap Password Manager.

  4. In the list find and tap Netflix, then tap Delete.

If you use Samsung Pass:

  1. Go to Settings > Biometrics and securitySamsung Pass.

    Note:
    You might be asked to enter your Samsung password.
  2. Under IDs and passwords tap Apps.

  3. In the list, find and tap Netflix,

  4. From the bottom right tap Delete, then tap Delete again to confirm.

Clear the Netflix app data

Note:
Clearing app data will delete any TV shows and movies you have downloaded to the device.
  1. From the home screen on your device, navigate to Settings.

  2. Select General.

    • If you don't see General, continue to the next step.

  3. Select Apps or Applications.

  4. Select Manage Applications, Application Manager, or Manage All Apps.

    • If you don't see these selections, continue to the next step.

  5. Scroll down and select Netflix.

    • If you don't see Netflix, check the Downloaded tab.

  6. Select Storage.

    • If you don't see Storage, continue to the next step

  7. Select Clear Data or Clear Storage, then OK.

  8. Try Netflix again.

What to do next

If you still can't sign in after following the steps above, contact Netflix Customer Service for help.

iPhone, iPad, or iPod touch

Verify your email and password

Make sure the email address and password are correct before trying to sign in again. You may need to select Try Again to verify or update this information. If you still can't sign in, continue troubleshooting below.

Remove saved passwords from iCloud Keychain

If you use the iCloud Keychain feature to save passwords to your Apple account, you may need to remove your Netflix credentials from Keychain. If you are unsure how to do this, contact Apple Support.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

What to do next

If you still can't sign in after following the steps above, contact Netflix Customer Service for help.

Set-top box or streaming media player

If you see an error that begins with ATV, search the Netflix Help Center for the full error code to check for a troubleshooting article.

Sign in using a web browser

You can sign into Netflix using another device instead of using a remote.

  1. Using your TV, open the Netflix app and choose Sign in.

  2. Before entering your Netflix email or password, choose Sign In from Web.

    Note:
    If this option isn't shown, your device can't be signed in this way.
  3. Using a computer or mobile device:

    • Point your phone or tablet's camera at the QR code shown on the TV, then tap the banner that appears.

    • Or, open a web browser and go to netflix.com/tv8.

  4. Enter the sign-in code shown on your TV.

  5. Click Enter Code to Continue.

  6. If asked, enter your Netflix email and password, then click Start Watching.

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

Restore default connection settings

  • If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

  • If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

  • If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

What to do next

If you've done these steps but still have a problem, contact your internet service provider. They can help you find out whether your router is set up correctly.

Smart TV

Sign in using a web browser

You can sign into Netflix using another device instead of using a remote.

  1. Using your TV, open the Netflix app and choose Sign in.

  2. Before entering your Netflix email or password, choose Sign In from Web.

    Note:
    If this option isn't shown, your device can't be signed in this way.
  3. Using a computer or mobile device:

    • Point your phone or tablet's camera at the QR code shown on the TV, then tap the banner that appears.

    • Or, open a web browser and go to netflix.com/tv8.

  4. Enter the sign-in code shown on your TV.

  5. Click Enter Code to Continue.

  6. If asked, enter your Netflix email and password, then click Start Watching.

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you can't access the power button or your device doesn't have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

Restore your default connection settings

  • If you use custom settings on your device, restore your internet provider's default settings and try Netflix again.

  • If you connect with a Virtual Private Network (VPN) or proxy service, turn it off and connect directly with your home internet.

  • If you use a custom DNS setting on your device, reset it to acquire DNS automatically.

If you need help changing the connection settings, contact the device manufacturer.

What to do next

If you've done these steps but still have a problem, contact your internet service provider. They can help you find out whether your router is set up correctly.

Video game console

PlayStation 3

Sign in using a web browser

You can sign into Netflix using another device instead of using a remote.

  1. Using your TV, open the Netflix app and choose Sign in.

  2. Before entering your Netflix email or password, choose Sign In from Web.

    Note:
    If this option isn't shown, your device can't be signed in this way.
  3. Using a computer or mobile device:

    • Point your phone or tablet's camera at the QR code shown on the TV, then tap the banner that appears.

    • Or, open a web browser and go to netflix.com/tv8.

  4. Enter the sign-in code shown on your TV.

  5. Click Enter Code to Continue.

  6. If asked, enter your Netflix email and password, then click Start Watching.

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Sign in to the PlayStation Network

If you're being asked for a Sign-In ID, you will need to sign in to the PlayStation Network before you can sign in to Netflix.

If you've forgotten your PlayStation Network login information, reach out to PlayStation for help.

What to do next

If you still can't sign in after following the steps above, contact Netflix Customer Service for help.

PlayStation 4

Sign in using a web browser

You can sign into Netflix using another device instead of using a remote.

  1. Using your TV, open the Netflix app and choose Sign in.

  2. Before entering your Netflix email or password, choose Sign In from Web.

    Note:
    If this option isn't shown, your device can't be signed in this way.
  3. Using a computer or mobile device:

    • Point your phone or tablet's camera at the QR code shown on the TV, then tap the banner that appears.

    • Or, open a web browser and go to netflix.com/tv8.

  4. Enter the sign-in code shown on your TV.

  5. Click Enter Code to Continue.

  6. If asked, enter your Netflix email and password, then click Start Watching.

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

What to do next

If you still can't sign in after following the steps above, contact Netflix Customer Service for help.

Xbox 360

Sign in using a web browser

You can sign into Netflix using another device instead of using a remote.

  1. Using your TV, open the Netflix app and choose Sign in.

  2. Before entering your Netflix email or password, choose Sign In from Web.

    Note:
    If this option isn't shown, your device can't be signed in this way.
  3. Using a computer or mobile device:

    • Point your phone or tablet's camera at the QR code shown on the TV, then tap the banner that appears.

    • Or, open a web browser and go to netflix.com/tv8.

  4. Enter the sign-in code shown on your TV.

  5. Click Enter Code to Continue.

  6. If asked, enter your Netflix email and password, then click Start Watching.

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

What to do next

If you still can't sign in after following the steps above, contact Netflix Customer Service for help.

Xbox One

Sign in using a web browser

You can sign into Netflix using another device instead of using a remote.

  1. Using your TV, open the Netflix app and choose Sign in.

  2. Before entering your Netflix email or password, choose Sign In from Web.

    Note:
    If this option isn't shown, your device can't be signed in this way.
  3. Using a computer or mobile device:

    • Point your phone or tablet's camera at the QR code shown on the TV, then tap the banner that appears.

    • Or, open a web browser and go to netflix.com/tv8.

  4. Enter the sign-in code shown on your TV.

  5. Click Enter Code to Continue.

  6. If asked, enter your Netflix email and password, then click Start Watching.

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

What to do next

If you still can't sign in after following the steps above, contact Netflix Customer Service for help.

Xbox Series X/S

Sign in using a web browser

You can sign into Netflix using another device instead of using a remote.

  1. Using your TV, open the Netflix app and choose Sign in.

  2. Before entering your Netflix email or password, choose Sign In from Web.

    Note:
    If this option isn't shown, your device can't be signed in this way.
  3. Using a computer or mobile device:

    • Point your phone or tablet's camera at the QR code shown on the TV, then tap the banner that appears.

    • Or, open a web browser and go to netflix.com/tv8.

  4. Enter the sign-in code shown on your TV.

  5. Click Enter Code to Continue.

  6. If asked, enter your Netflix email and password, then click Start Watching.

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

What to do next

If you still can't sign in after following the steps above, contact Netflix Customer Service for help.

If you still can't sign in after following the steps above, contact Netflix Customer Service for help.