Join Netflix

Can't sign in to Netflix

If you forget or don't have access to your Netflix email or password, visit I forgot my Netflix login or password.

If you know your Netflix account email and password but can't sign in, follow the instructions that apply below.

Can't sign in on any device

If you see this error when trying to sign in with an existing account:

Sorry, we can't find an account with this email address. Please try again or create a new account.

Follow these steps to be sure you're using the correct email address to sign in:

  1. Visit netflix.com/loginhelp.

  2. Select I don't remember my email or phone.

    • If you do not see this option, recovery by billing information is not available in your region.

  3. Enter the first and last name on the account, as well as the credit or debit card number on file.

  4. Select Find Account.

If you are billed through a third party or have a Netflix-included package:

Please search our Help Center with the name of the third party or service provider, then select the related billing article and refer to the section "I’m having trouble signing in to Netflix."

If you are still unable to sign in after attempting the steps, please contact us for assistance.

Can't sign in on a particular device

If you can't sign in to Netflix on one particular device, follow the troubleshooting steps below for your device.

Android phone or tablet

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to select Try Again to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Use your mobile browser to sign in to Netflix.com

If you were able to sign in to Netflix.com on your browser:

  1. Ensure you have completed the signup process.

  2. Open the Netflix app and attempt to sign in again.

If you were unable to sign in to Netflix.com on your browser:

  1. Verify that your email address was entered correctly.
    If it was not entered correctly, re-enter it and attempt to sign in again.

  2. Visit netflix.com/clearcookies, then open the Netflix app and attempt to sign in again.

  3. If you were still unable to sign in, continue troubleshooting below.

Disable Google Smart Lock for Netflix

If you use Google's Smart Lock feature to save passwords to your Google account, you may need to turn off Smart Lock for the Netflix app. If you are unsure how to do this, visit Google's support article.

Clear the Netflix app data

Note:
Clearing app data will delete any TV shows and movies you have downloaded to the device.

  1. From the home screen on your device, navigate to Settings.

  2. Select General.

    • If you don't see General, continue to the next step.

  3. Select Apps or Applications.

  4. Select Manage Applications, Application Manager, or Manage All Apps.

    • If you don't see these selections, continue to the next step.

  5. Scroll down and select Netflix.

    • If you don't see Netflix, check the Downloaded tab.

  6. Select Storage.

    • If you don't see Storage, continue to the next step

  7. Select Clear Data or Clear Storage, then OK.

  8. Try Netflix again.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Try a different internet connection

If possible, connect your phone or tablet to a different network. For example:

  • Try to connect to a different Wi-Fi network in range of your device.

  • Try to connect at someone else's house.

If you're able to watch Netflix using a different internet connection, check with whoever set up your home network to make sure it's configured properly.

What should I do next?

We're researching this error. To help us investigate, please contact Netflix Customer Service.

Apple TV

Search our Help Center for the error code

If the error message you're seeing is accompanied by an error code that begins with ATV, search our Help Center for the full error code to see if we have a specific article for troubleshooting it.

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Signing in using netflix.com/tv8

If you selected the option to Sign in from Web, you'll use another device to sign in and watch on your TV instead of using your remote.

  1. On your computer or mobile device, go to netflix.com/tv8.

  2. Enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  3. If prompted, enter your Netflix email and password.

  4. Watch Netflix on your TV.

How to use the QR code

  1. Point your phone or tablet's camera at the QR code on the TV screen.

  2. Tap the banner that appears to open netflix.com/tv8 on your mobile browser.

  3. In your mobile browser, enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  4. If prompted, enter your Netflix email and password.

  5. Watch Netflix on your TV.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

Blu-ray player

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Signing in using netflix.com/tv8

If you selected the option to Sign in from Web, you'll use another device to sign in and watch on your TV instead of using your remote.

  1. On your computer or mobile device, go to netflix.com/tv8.

  2. Enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  3. If prompted, enter your Netflix email and password.

  4. Watch Netflix on your TV.

How to use the QR code

  1. Point your phone or tablet's camera at the QR code on the TV screen.

  2. Tap the banner that appears to open netflix.com/tv8 on your mobile browser.

  3. In your mobile browser, enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  4. If prompted, enter your Netflix email and password.

  5. Watch Netflix on your TV.

Reset Netflix

  1. Use one of the options below to get to the sign-out screen:

    • If you're still on the error screen, select More Info or More Details.

    • From the Netflix home screen, select Settings or the Gear icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset.

    • If you don't see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Restart your home network

For this step, make sure to leave your Blu-ray player and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off or unplug your Blu-ray player.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your Blu-ray player back on and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

Connect your Blu-ray player directly to your modem

If you're connecting through a wireless router that's connected to your modem but still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your Blu-ray player.

  2. Plug your Blu-ray player directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your Blu-ray player and try Netflix again.

If this step works:

  • If you bypass your router and successfully connect to Netflix through your modem, it's likely that the router is the source of the problem.

  • You may want to contact whoever set up your home network for help resetting or reconfiguring your router.

If this step doesn't work:

  • If you're connected directly to your modem but still can't stream Netflix, check with your equipment provider to make sure your modem and internet service are working properly.​

If you couldn't complete this step:

  • If you can't connect your device directly to your modem, continue troubleshooting below.

Restore your default connection settings

If you use custom settings on your streaming device, restore your internet provider's default settings and try Netflix again.

  • If you connect with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.

  • If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

If you need help changing the connection settings on your streaming device, contact the device manufacturer.

What to do next

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

iPhone, iPad, or iPod touch

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. You may need to select Try Again to verify or update this information. If you still cannot sign in, continue troubleshooting below.

Remove saved passwords from iCloud Keychain

If you use the iCloud Keychain feature to save passwords to your Apple account, you may need to remove your Netflix credentials from Keychain. If you are unsure how to do this, contact Apple Support.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

    • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button.

  3. Once your device powers on, try Netflix again.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

What should I do next?

We're researching this error. To help us investigate, please contact Netflix Customer Service.

Nintendo Wii U

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Signing in using netflix.com/tv8

If you selected the option to Sign in from Web, you'll use another device to sign in and watch on your TV instead of using your remote.

  1. On your computer or mobile device, go to netflix.com/tv8.

  2. Enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  3. If prompted, enter your Netflix email and password.

  4. Watch Netflix on your TV.

How to use the QR code

  1. Point your phone or tablet's camera at the QR code on the TV screen.

  2. Tap the banner that appears to open netflix.com/tv8 on your mobile browser.

  3. In your mobile browser, enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  4. If prompted, enter your Netflix email and password.

  5. Watch Netflix on your TV.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

PlayStation 3

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Signing in using netflix.com/tv8

If you selected the option to Sign in from Web, you'll use another device to sign in and watch on your TV instead of using your remote.

  1. On your computer or mobile device, go to netflix.com/tv8.

  2. Enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  3. If prompted, enter your Netflix email and password.

  4. Watch Netflix on your TV.

How to use the QR code

  1. Point your phone or tablet's camera at the QR code on the TV screen.

  2. Tap the banner that appears to open netflix.com/tv8 on your mobile browser.

  3. In your mobile browser, enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  4. If prompted, enter your Netflix email and password.

  5. Watch Netflix on your TV.

Sign in to the PlayStation Network

If you're being asked for a Sign-In ID, you will need to sign in to the PlayStation Network before you can sign in to Netflix.

If you've forgotten your PlayStation Network login information, reach out to PlayStation for help.

PlayStation 4

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Signing in using netflix.com/tv8

If you selected the option to Sign in from Web, you'll use another device to sign in and watch on your TV instead of using your remote.

  1. On your computer or mobile device, go to netflix.com/tv8.

  2. Enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  3. If prompted, enter your Netflix email and password.

  4. Watch Netflix on your TV.

How to use the QR code

  1. Point your phone or tablet's camera at the QR code on the TV screen.

  2. Tap the banner that appears to open netflix.com/tv8 on your mobile browser.

  3. In your mobile browser, enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  4. If prompted, enter your Netflix email and password.

  5. Watch Netflix on your TV.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

Roku

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Signing in using netflix.com/tv8

If you selected the option to Sign in from Web, you'll use another device to sign in and watch on your TV instead of using your remote.

  1. On your computer or mobile device, go to netflix.com/tv8.

  2. Enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  3. If prompted, enter your Netflix email and password.

  4. Watch Netflix on your TV.

How to use the QR code

  1. Point your phone or tablet's camera at the QR code on the TV screen.

  2. Tap the banner that appears to open netflix.com/tv8 on your mobile browser.

  3. In your mobile browser, enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  4. If prompted, enter your Netflix email and password.

  5. Watch Netflix on your TV.

Restart your Roku

  1. Unplug your Roku from power for at least 10 seconds.

  2. Plug your Roku back in.

  3. Turn your Roku on by pressing any button on the Roku remote.

  4. Wait 1 full minute.

  5. Try Netflix again.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

Set-top box or streaming media player

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Signing in using netflix.com/tv8

If you selected the option to Sign in from Web, you'll use another device to sign in and watch on your TV instead of using your remote.

  1. On your computer or mobile device, go to netflix.com/tv8.

  2. Enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  3. If prompted, enter your Netflix email and password.

  4. Watch Netflix on your TV.

How to use the QR code

  1. Point your phone or tablet's camera at the QR code on the TV screen.

  2. Tap the banner that appears to open netflix.com/tv8 on your mobile browser.

  3. In your mobile browser, enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  4. If prompted, enter your Netflix email and password.

  5. Watch Netflix on your TV.

Reset Netflix

  1. Use one of the options below to get to the sign-out screen:

    • If you're still on the error screen, select More Info or More Details.

    • From the Netflix home screen, select Settings or the Gear icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset.

    • If you don't see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Restart your home network

  1. Turn off your device.

  2. Unplug both your modem and router and wait 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on.

  4. Plug in your router and wait until no new indicator lights are blinking on.

  5. Turn on your device and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

Connect your device directly to your modem

If you're connecting through a wireless router that's connected to your modem and still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off your device.

  2. Plug your device directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your device and attempt to stream again.

If this step gets you streaming again:

  • If you've bypassed your router and successfully connected to Netflix directly through your modem, it's likely that the router itself is the source of the problem.

  • Bypassing the router will allow you to stream for now, but if this configuration isn't a perfect solution, you may want to contact whoever set up your home network for help resetting or re-configuring your router settings.

If you're still not able to stream:

  • If you're connected directly to your modem and still can't stream Netflix, you may want to check with your equipment provider to make sure your modem and internet service are functioning as intended.​

If you were unable to complete this step:

  • We strongly recommend attempting to connect your device directly to your modem if you can -- it will allow you to absolutely rule out your wireless router as the cause of any network connection issues. However, if there's no way for you to directly connect your device to your modem, continue troubleshooting below.

Restore your default connection settings

If you use custom settings on your streaming device, restore your internet provider's default settings and try Netflix again.

  • If you connect with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.

  • If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

If you need help changing the connection settings on your streaming device, contact the device manufacturer.

What to do next

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

Smart TV

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Signing in using netflix.com/tv8

If you selected the option to Sign in from Web, you'll use another device to sign in and watch on your TV instead of using your remote.

  1. On your computer or mobile device, go to netflix.com/tv8.

  2. Enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  3. If prompted, enter your Netflix email and password.

  4. Watch Netflix on your TV.

How to use the QR code

  1. Point your phone or tablet's camera at the QR code on the TV screen.

  2. Tap the banner that appears to open netflix.com/tv8 on your mobile browser.

  3. In your mobile browser, enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  4. If prompted, enter your Netflix email and password.

  5. Watch Netflix on your TV.

Reset Netflix

  1. Use one of the options below to get to the sign-out screen:

    • If you're still on the error screen, select More Info or More Details.

    • From the Netflix home screen, select Settings or the Gear icon .

    • From any other screen, enter these keys in order on your remote: Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. On the sign-out screen, select Reset.

    • If you don't see Reset, select Sign Out or Deactivate.

  3. Once you are signed out, sign back in and try Netflix again.

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Restart your home network

For this step, make sure to leave your smart TV and all of your home network equipment unplugged as a group for 30 seconds before plugging each device back in one by one.

  1. Turn off or unplug your smart TV.

  2. Unplug your modem (and your wireless router, if it's a separate device) from power for 30 seconds.

  3. Plug in your modem and wait until no new indicator lights are blinking on. If your router is separate from your modem, plug it in and wait until no new indicator lights are blinking on.

  4. Turn your smart TV back on and try Netflix again.

Improve your Wi-Fi signal

If you're connecting over Wi-Fi and the above steps didn't help, follow these suggestions:

  • Move your router to improve signal strength. Reception is best if the router is in a central location.

  • Move wireless devices such as cordless phones or microwave ovens away from your router.

  • Elevate your router off the floor. A router on a bookshelf or desk has better reception than one that's behind or under furniture.

Connect your smart TV directly to your modem

If you're connecting through a wireless router that's connected to your modem but still can't connect after restarting your network, try bypassing the router. This will help identify what's causing the problem by eliminating the router or wireless connectivity problems as a possible cause.

  1. Turn off or unplug your smart TV.

  2. Plug your smart TV directly into your modem using an Ethernet cable.

  3. Unplug your modem from power for at least 30 seconds, then plug it back in and wait until no new indicator lights are blinking on.

  4. Turn on your smart TV and try Netflix again.

If this step works:

  • If you bypass your router and successfully connect to Netflix directly through your modem, it's likely that the router is the source of the problem.

  • You may want to contact whoever set up your home network for help resetting or reconfiguring your router.

If this step doesn't work:

  • If you're connected directly to your modem but still can't stream Netflix, check with your equipment provider to make sure your modem and internet service are working properly.​

If you couldn't complete this step:

  • If you can't connect your device directly to your modem, continue troubleshooting below.

Restore your default connection settings

If you use custom settings on your streaming device, restore your internet provider's default settings and try Netflix again.

  • If you connect with a Virtual Private Network (VPN) or proxy service, disable it and connect directly with your home internet.

  • If you have changed your streaming device to a custom DNS setting, try resetting the device to acquire DNS automatically.

If you need help changing the connection settings on your streaming device, contact the device manufacturer.

What to do next

If you complete the steps above but still can't connect to Netflix, contact your internet service provider. They can help you determine whether your router is set up properly.

Windows or Mac Computer

Verify your email and password

You may have entered the incorrect email address or password, or mistyped your email address or password. Check to make sure that you have entered the correct email and password before trying to sign in again. If you still cannot sign in, continue troubleshooting below.

Clear the Netflix cookie from your web browser

  1. Go to netflix.com/clearcookies. This will sign you out of your account.

  2. Select Sign In and enter your Netflix email and password.

  3. Try Netflix again.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Enable cookies in your web browser

Steps for Windows

Chrome

  1. From the upper-right corner of the browser, select Menu Chrome Menu Icon.

  2. Select Settings.

  3. From the left-hand menu, select Privacy and security.

  4. Select Cookies and other site data.

  5. Make sure the setting for Clear cookies and site data when you quit Chrome is turned off.

  6. Try Netflix again.
Edge

  1. Select ... from the upper right corner of the browser.

  2. Select Settings.

  3. Under Advanced settings, select View advanced settings.

  4. Under Cookies, ensure Don't block cookies is selected.

  5. Click anywhere on the screen to close the menu.

  6. Try Netflix again.

Firefox

  1. Select the Menu icon from the upper right corner.

  2. Select Options.

  3. Select Privacy from the menu on the left.

  4. Under History, locate the Firefox will: drop-down menu and select Remember history.

  5. Close the tab and try Netflix again.

Internet Explorer

  1. From the Tools menu, select Internet Options.

  2. Select Privacy.

  3. Select Advanced.

  4. Check the Override automatic cookie handling box.

  5. Under First-party Cookies, select Accept.

  6. Select OK in the Advanced Privacy Settings window.

  7. Select OK on the Internet Options window.

  8. Try Netflix again.
Opera

  1. Select Menu from the upper left corner of your browser.

  2. Select Settings.

  3. Scroll down until you see Cookies.

  4. Make sure the option Allow local data to be set (recommended) is selected.

  5. Close the Settings tab to save your new settings.

  6. Try Netflix again.

Steps for Mac

Chrome

  1. From the upper-right corner of the browser, select Menu Chrome Menu Icon.

  2. Select Settings.

  3. From the left-hand menu, select Privacy and security.

  4. Select Cookies and other site data.

  5. Make sure the setting for Clear cookies and site data when you quit Chrome is turned off.

  6. Try Netflix again.

Firefox

  1. From the Firefox menu, select Preferences.

  2. Select Privacy.

  3. Under Firefox will:, select Remember History.

  4. Close Preferences to save your new privacy setting.

  5. Try Netflix again.

Opera

  1. From the Opera menu, select Preferences.

  2. Scroll down until you see Cookies.

  3. Ensure the option Allow local data to be set (recommended) is selected.

  4. Close the Preferences tab to save your new settings.

  5. Try Netflix again.

Safari

  1. From the Safari menu, select Preferences.

  2. Select Privacy.

  3. Under Cookies and website data, select Allow from websites I visit.

  4. Close Preferences to save your new privacy setting.

  5. Try Netflix again.

Update your browser

Upgrade your browser to the latest version, or use an alternate web browser. Supported web browsers include Mozilla Firefox, Google Chrome, and Opera.

Do you have Net Nanny software installed?

Net Nanny filtering software may interfere with the player Netflix needs to play TV shows and movies.

  • Disable Net Nanny and try to play your TV show or movie again.

Xbox 360

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Signing in using netflix.com/tv8

If you selected the option to Sign in from Web, you'll use another device to sign in and watch on your TV instead of using your remote.

  1. On your computer or mobile device, go to netflix.com/tv8.

  2. Enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  3. If prompted, enter your Netflix email and password.

  4. Watch Netflix on your TV.

How to use the QR code

  1. Point your phone or tablet's camera at the QR code on the TV screen.

  2. Tap the banner that appears to open netflix.com/tv8 on your mobile browser.

  3. In your mobile browser, enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  4. If prompted, enter your Netflix email and password.

  5. Watch Netflix on your TV.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

Xbox One

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Signing in using netflix.com/tv8

If you selected the option to Sign in from Web, you'll use another device to sign in and watch on your TV instead of using your remote.

  1. On your computer or mobile device, go to netflix.com/tv8.

  2. Enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  3. If prompted, enter your Netflix email and password.

  4. Watch Netflix on your TV.

How to use the QR code

  1. Point your phone or tablet's camera at the QR code on the TV screen.

  2. Tap the banner that appears to open netflix.com/tv8 on your mobile browser.

  3. In your mobile browser, enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  4. If prompted, enter your Netflix email and password.

  5. Watch Netflix on your TV.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

Xbox Series X/S

Verify your email and password

Make sure that you entered the correct email and password before you try to sign in again. If you're using your remote control to sign in, you can to navigate back to the email address entry screen to verify or update this information. If you still can't sign in, continue troubleshooting below.

Reset your password

Reset your password by sending yourself a password reset email. If you previously added a verified phone number to your account, you can also reset your password by text message (SMS) by clicking on forgot password and selecting text message (SMS).

If you still can't sign in after resetting your password, continue troubleshooting below.

Signing in using netflix.com/tv8

If you selected the option to Sign in from Web, you'll use another device to sign in and watch on your TV instead of using your remote.

  1. On your computer or mobile device, go to netflix.com/tv8.

  2. Enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  3. If prompted, enter your Netflix email and password.

  4. Watch Netflix on your TV.

How to use the QR code

  1. Point your phone or tablet's camera at the QR code on the TV screen.

  2. Tap the banner that appears to open netflix.com/tv8 on your mobile browser.

  3. In your mobile browser, enter the code you see on your TV.

    • Verify that the code you enter matches the one on your TV under Step 2: Enter Sign in Code.

  4. If prompted, enter your Netflix email and password.

  5. Watch Netflix on your TV.

What should I do next?

If you have completed the steps above but are still unable to sign in to your account, please contact us for further assistance.

All other devices

We're researching this error. To help us investigate, please contact Netflix Customer Service.

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