Netflix says 'There was a problem signing in.'

1. Using a computer, phone, or tablet, connect to the same network or Wi-Fi as the device with the problem.

2. Open a web browser and go to netflix.com/clearcookies.

3. From the top right, click Sign In.

4. Sign in to your Netflix account.

   • If you get the error NSEZ-403, it means we can't connect your account to Netflix right now. Try again later.

   • If you don't get an error, continue to the next steps.

If you recently received an email from Netflix stating that we reset your password, follow these steps to regain access to your account.

If you haven't recently received an email from Netflix, continue troubleshooting below.

1. Go to the home screen, then tap Settings.

2. Scroll down and tap Apps. If you don't see this option, go to the next step.

3. Scroll down and tap Netflix.

4. Slide the Reset switch on to reset the app.

5. Try Netflix again.

1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear. Drag the top slider to turn your device completely off.

   • If the sliders don't appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

2. After 10 seconds, press the Sleep/Wake button.

3. Once your device powers on, try Netflix again.