Netflix says 'There was a problem signing in.'

If you see an error on your iPhone, iPad, or iPod touch that says

There was a problem signing in.
Please try again later.

It typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps below to resolve the issue.

Visit Netflix.com on a computer

To pinpoint your issue:

  1. Using a computer on the same network as your device, go to netflix.com/clearcookies.

  2. Select Sign In, then enter your credentials to sign in to your account.

    • If you see the error NSEZ-403, we are currently unable to connect your account to the Netflix service. Please try to stream again at a later time.

    • If you do not see NSEZ-403, continue troubleshooting below.

Check the email you use for Netflix

If you've recently received an email from Netflix stating that we've reset your password, follow these steps to regain access to your account.

If you have not recently received an email from Netflix, continue troubleshooting below.

Reset the Netflix app

Refresh any outdated Netflix information stored on your iOS device by resetting the app.

Note:
Resetting the app will delete any titles you have downloaded to the device.
  1. From the Home screen, select Settings.

  2. Swipe down until you locate the Netflix app.

  3. Select Netflix.

  4. Slide the Reset toggle to the On position.

    • If you do not see the Reset toggle, continue troubleshooting below.

  5. Press the Home button to return to the Home screen.

  6. Press the Home button twice and swipe right until you locate the Netflix app.

  7. Swipe up on the Netflix app to close your session.

  8. Press the Home button twice to return to the Home screen.

  9. Try Netflix again.

Restart your iPhone, iPad, or iPod touch

  1. Press and hold the side button and one of the volume buttons at the same time until the sliders appear, then drag the top slider to turn your device completely off.

    • If the sliders do not appear, press and hold the Sleep/Wake button until the red slider appears, then drag the slider.

  2. After 10 seconds, press the Sleep/Wake button to turn your device back on.

  3. Once your device powers on, try Netflix again.