If you see steps to create a new account when you try to sign in to Netflix, follow these steps to return to the Sign In page.
Choose Back until you see the option to sign in.
Choose Sign In.
Enter your Netflix email and password.
In the Netflix app, press these buttons in order on your remote:
Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
Choose Sign out, Reset, or Deactivate.
After you've signed out, choose Sign In and enter your Netflix email and password.
If these steps didn't work, your account is either using a different email address or isn't active anymore. Check whether you've been charged by Netflix recently.
If you have:
A charge from Netflix in the last month: Your account is still active, but it might be set up with a different email address. Try signing in with a different email address.
No charge from Netflix in the last month: Your account might not be active anymore. Follow the steps to restart your account.