Netflix says to sign up when trying to sign in

If you see steps to create a new account when you try to sign in to Netflix, follow these steps to return to the Sign In page.

Computer, phone, or tablet

  1. Go to netflix.com/logout and click Sign Out.

  2. After you've signed out, click Sign In and enter your Netflix email and password.

Smart TV or set-top box

If there's a Back button

  1. Choose Back until you see the option to sign in.

  2. Choose Sign In.

  3. Enter your Netflix email and password.

​If there isn't a Back button

  1. In the Netflix app, press these buttons in order on your remote:

    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.

  2. Choose Sign outReset, or Deactivate.

  3. After you've signed out, choose Sign In and enter your Netflix email and password.

If these steps didn't work, your account is either using a different email address or isn't active anymore. Check whether you've been charged by Netflix recently.

If you have:

  • A charge from Netflix in the last month: Your account is still active, but it might be set up with a different email address. Try signing in with a different email address.

  • No charge from Netflix in the last month: Your account might not be active anymore. Follow the steps to restart your account.

    Note:
    If you have an active gift card or promotion on your account, you might not see recent charges from Netflix.