Forgot or lost access to email or phone number for Netflix
Forgot email or phone number
If you've forgotten the email or phone number you use to sign in, you'll have to update information to use Netflix. Follow the steps below for the payment method you use to pay for Netflix.
Lost access to email or phone number
If you no longer can sign in to your account and don't have access to the email or phone number you use to sign in, contact us for help.