Why isn't Netflix working?

If Netflix isn’t working, you may be experiencing a network connectivity issue, an issue with your device, or an issue with your Netflix app or account. To get back to watching, first check if there is an error code or error message on-screen. If your issue has a code or message, enter that code or message into the search bar on help.netflix.com. From there, you’ll be given steps tailored to the issue you’re seeing.

If your issue does not have an error code or message, search for the problem you’re experiencing on help.netflix.com. Example issues include seeing a black screen, or being unable to sign in.

If you’ve searched for an article but still can’t watch, check to see if we've reported any service outages. It's pretty rare, but sometimes we have problems connecting to the internet, too.