Black screen with sound

You may need to obtain a graphics driver compatible with Windows 10. If you are unsure how to do this, contact your computer manufacturer for further assistance.

• If you already have a graphics driver compatible with Windows 10, uninstall the driver and reinstall it. If you need assistance, contact your computer manufacturer.

• If you have updated to the most recent graphics driver compatible with Windows 10 and are still experiencing this error, contact your computer manufacturer.

• If there is no graphics driver compatible with Windows 10 available for your computer, play Netflix in a browser.
  If you are already playing Netflix in a browser, try an alternate browser, such as Google Chrome, Mozilla Firefox or Opera.

1. Unplug your Wii U and your TV from power for at least 1 minute.

2. Plug your Wii U and your TV back in.

3. Turn your Wii U and your TV on with the power button.

4. Try Netflix again.

Your device may be experiencing an HDCP issue that is preventing Netflix from playing your content. To resolve the issue:

1. Ensure that you are using an HDMI cable.

2. Bypass any receivers or stereo equipment by connecting your device directly to your TV.

3. Try reversing the ends of the HDMI cable.

4. Try a new HDMI cable.

5. Try another HDMI port on your TV.

6. If available, try an HDMI port on another TV.

   • If you were able to stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for further assistance.

Your device may be experiencing an HDCP issue that is preventing Netflix from playing your content. To resolve the issue:

1. Ensure that you are using an HDMI cable.

2. Bypass any receivers or stereo equipment by connecting your device directly to your TV.

3. Try reversing the ends of the HDMI cable.

4. Try a new HDMI cable.

5. Try another HDMI port on your TV.

6. If available, try an HDMI port on another TV.

   • If you were able to stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for further assistance.

1. Turn off your Xbox.

2. Unplug the power cord from the back of the console for at least 1 minute.

3. While your Xbox is unplugged, press and hold the power button on the console for 5 seconds to discharge it.

4. Plug your Xbox back in.

5. Turn your Xbox on with the power button and try Netflix again.

1. Hold the Power button on the side of your tablet.

2. When you are prompted with the message Do you want to shut down your Kindle? or Do you want to shut down your Fire?, tap Shut Down, Power Off, or OK.

3. Once the device is completely powered off, hold the Power button until you are presented with the Kindle or Amazon logo.

4. Try Netflix again.

1. Swipe downwards from the top edge of the screen to access Settings.

2. Select Applications.

3. Select Manage all Applications.

4. Select Netflix.

5. Select Clear Data.

6. Once the data is cleared, hold the Power button on the side of your tablet.

7. When you are prompted with the message Do you want to shut down your Kindle? or Do you want to shut down your Fire?, tap Shut Down, Power Off, or OK.

8. Once the device is completely powered off, hold the Power button until you are presented with the Kindle or Amazon logo.

9. Try Netflix again.

1. Go to Settings.

2. Select Accessibility.

3. Turn Color Correction to Off.

4. Try Netflix again.

Try to play another TV show or movie. If another title plays without issue, go to the Viewing Activity page and select the Report a Problem link next to the title that did not work.

• If you do not see the Report a Problem link, the problem has automatically been reported.

1. Power off your Android phone or tablet by holding down the power button.

2. Confirm that you want to turn off your Android.

3. Press the power button again to power your Android back on.

4. Once your Android finishes turning on, try Netflix again.

1. Go to Settings.

2. Select Accessibility.

   • If you do not see Accessibility, you may need to select Device first.

3. Select Vision.

   • If you do not see Vision, continue to the next step.

4. Select Color Correction.

   • If you do not see Color Correction select Color Adjustment instead.

5. Select Off.

6. Try Netflix again.

1. Go to Settings.

2. Select System, then select Advanced.

   • If you don't see System, select About Device/Tablet.

3. Select System Update or Software Update.

4. Once you've downloaded any available updates, try Netflix again.

Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:

• Help upgrading to the latest firmware for the device.

• Help performing a factory reset.

If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.

1. Unplug your device from power for at least 1 minute.

2. Plug your device back in.

3. Turn the device back on with the Fire TV remote.

4. Try Netflix again.

Your device may be experiencing an HDCP issue that is preventing Netflix from playing your content. To resolve the issue:

1. Ensure that you are using an HDMI cable.

2. Bypass any receivers or stereo equipment by connecting your device directly to your TV.

3. Try reversing the ends of the HDMI cable.

4. Try a new HDMI cable.

5. Try another HDMI port on your TV.

6. If available, try an HDMI port on another TV.

   • If you were able to stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for further assistance.

1. Unplug your Apple TV and the TV it's connected to from power for at least 2 minutes.

2. Plug both devices back in.

3. Turn both devices back on.

4. Try Netflix again.

Your device may be experiencing an HDCP issue that is preventing Netflix from playing your content. To resolve the issue:

1. Ensure that you are using an HDMI cable.

2. Bypass any receivers or stereo equipment by connecting your device directly to your TV.

3. Try reversing the ends of the HDMI cable.

4. Try a new HDMI cable.

5. Try another HDMI port on your TV.

6. If available, try an HDMI port on another TV.

   • If you were able to stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for further assistance.

You may be using Google Home screen mirroring to watch Netflix from your phone. Use the steps below to turn off screen mirroring and cast directly from the Netflix app.

1. Make sure your phone or tablet is on the same Wi-Fi network as your Chromecast device.

2. Open the Google Home app.

3. Tap your Chromecast device, then tap Stop mirroring.

4. Open the Netflix app.

5. Tap the TV show or movie you want to watch.

6. Tap the Cast icon from the title description page to cast to your TV.

If you're not using screen mirroring or these steps didn't fix the problem, continue below.

1. Unplug your TV from power for at least 1 minute.

2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

   • If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.

3. Plug your TV back in.

4. Turn your TV on.

5. Try Netflix again.