How to report issues with a title

If you notice an issue with the quality, sound, picture, video, or subtitles on a TV show or movie, you can report it directly to Netflix. While not every issue will be fixed right away, reporting a problem lets our content teams know about an issue to work on fixing it.

You can report any of the following issues with a title:

  • Buffering

  • Problems with the subtitles or captions, including quality or availability

  • Problems with the audio or dubbing, including quality or availability

  • Problems with the video quality or aspect ratio

  • Volume levels

  • Episodes or seasons out of order

  • Problems with the maturity rating or classification

  • Inappropriate content

  • Title or description is wrong or has errors

  • Image for a title is incorrect, misleading, or is a spoiler

If you're having issues with every title you play, see Video issues with Netflix or TV show or movie has sound issues.

How to report issues

You can report a problem for a title while watching it on Netflix in a web browser, or from your Account page on the Netflix website.

Report while watching in a web browser

  1. Click the flag at the top of the screen.

  2. Choose what you're having trouble with:

    • Buffering & Loading (The video is blurry, buffering, or not loading.)

    • Subtitles & Captions (The subtitles or captions don't seem to be working correctly.)

    • Audio & Video (It's hard to hear or view the video.)

    • Another Issue (There's something else that's wrong with the show or movie.)

  3. Add more details, if needed. If your issue isn't an option, add it in the comment box.

  4. Select Send to report your problem.

Report from your Viewing activity

  1. Go to your Netflix Account page in a web browser.

  2. Select Profiles, then choose a profile. 

  3. Select Viewing activity.

  4. Find the title you're having an issue with.

  5. Choose Report a problem next to the title or episode that has the issue.

  6. Choose from the following:

    • Mislabeled movie or TV episode (wrong title or summary, episode out of order)

    • Problems with video (blurry, cuts out, or looks strange in some way)

    • Problems with sound (hard to hear, not matched with video, missing sound in some parts)

    • Problems with subtitles or captions (missing, hard to read, not matched with sound, misspellings, or poor translations)

  7. Enter more details about the problem, if needed.

  8. Select Report Problem.

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