How to report issues with a title
If you notice an issue with the quality, sound, picture, video, or subtitles on a TV show or movie, you can report it directly to Netflix. While not every issue will be fixed right away, reporting a problem lets our content teams know about an issue to work on fixing it.
You can report any of the following issues with a title:
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Buffering
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Problems with the subtitles or captions, including quality or availability
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Problems with the audio or dubbing, including quality or availability
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Problems with the video quality or aspect ratio
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Volume levels
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Episodes or seasons out of order
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Problems with the maturity rating or classification
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Inappropriate content
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Title or description is wrong or has errors
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Image for a title is incorrect, misleading, or is a spoiler
If you're having issues with every title you play, see Video issues with Netflix or TV show or movie has sound issues.
How to report issues
You can report a problem for a title while watching it on Netflix in a web browser, or from your Account page on the Netflix website.
Report while watching in a web browser
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Click the flag
at the top of the screen. -
Choose what you're having trouble with:
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Buffering & Loading (The video is blurry, buffering, or not loading.)
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Subtitles & Captions (The subtitles or captions don't seem to be working correctly.)
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Audio & Video (It's hard to hear or view the video.)
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Another Issue (There's something else that's wrong with the show or movie.)
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Add more details, if needed. If your issue isn't an option, add it in the comment box.
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Select Send to report your problem.
Report from your Viewing activity
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Go to your Netflix Account page in a web browser.
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From the Profile & Parental Controls section, select a profile.
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Select View for Viewing activity.
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Find the title you're having an issue with.
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Choose Report a problem next to the title or episode that has the issue.
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Choose from the following:
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Mislabeled movie or TV episode (wrong title or summary, episode out of order)
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Problems with video (blurry, cuts out, or looks strange in some way)
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Problems with sound (hard to hear, not matched with video, missing sound in some parts)
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Problems with subtitles or captions (missing, hard to read, not matched with sound, misspellings, or poor translations)
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Enter more details about the problem, if needed.
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Select Report Problem.