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Report content playback issues on Netflix

If you notice an issue with the sound, picture, video, or subtitles on a TV show or movie, you can report the issue directly to Netflix using our Report a Problem tool. Reporting a problem notifies our content teams to investigate the issue and work on resolving it as quickly as possible.

You can use the Report a Problem tool to report any of the following playback issues:

  • Problems with subtitles

  • Incorrect aspect ratios

  • Problems with captions

  • Problems with dubbing

  • Out of sync audio

  • Volume too high / too low

  • Episodes out of order

  • Reproducible audio or video glitches (video abnormality / audio pop, etc)

If you have playback issues on every title, visit Video issues with Netflix or TV show or movie has sound issues for more help.

How to report content playback issues

You can report a problem for a title while watching the title on Netflix.com or from your Account page on the Netflix website.

Report while watching a TV show or movie

  1. While playing a title on Netflix.com. click the ? in the play bar at the bottom of the screen.

  2. Check all problems that apply:

    • Labeling Problem (Wrong title or summary, or episode out of order)

    • Video Problem (Blurry, cuts out, or looks strange in some way)

    • Sound Problem (Hard to hear, not matched with video, or missing in some parts)

    • Subtitles or captions problem (Missing, hard to read, not matched with sound, misspellings, or poor translations)

    • Buffering or connection problem (Frequent rebufferring, playback won't start, or other problem)

  3. Enter additional details, if applicable.

  4. Click Submit Report to report your problem.

Report from your Account

  1. Access your Viewing Activity from the Netflix website.

  2. Select the title you're having an issue with.

  3. Click on the Report a Problem link next to the specific title that has the issue.

  4. Select from the following options:

    • Mislabeled film or TV episode (wrong title or summary, episode out of order)

    • Problems with video (blurry, cuts out, or looks strange in some way)

    • Problems with sound (hard to hear, not matched with video, missing sound in some parts)

    • Problems with subtitles or captions (missing, hard to read, not matched with sound, misspellings, or poor translations)

  5. Enter additional details, if applicable.

  6. Click the Report Problem button to submit your feedback.

How reporting helps improve Netflix

When you report a problem with a title, it helps us prioritize the issues our members are experiencing. While not every issue will be resolved right away, reporting a problem provides insight into where issues are occurring.

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