I'm having sound issues when I try to watch Netflix.

If you're experiencing any of the following sound issues on your game console, smart TV, Blu-ray player, or set-top box while trying to play a movie or TV show:

  • No sound
  • Sound that fades in and out
  • Volume that seems to increase and decrease
  • Sped-up sound
  • Sound and video out of sync

Make sure your issues are not caused by a problem with the movie or TV show itself by following these steps:

Play another title
  • If another title plays without error, go to your Viewing Activity page and click on the "Report problem" link next to the title you were trying to play. If there is no "Report problem" link, the problem was automatically reported to us.

If the steps above didn't resolve the issue, follow the troubleshooting below.

Change your audio settings

If your device is connected directly to your TV, check your Netflix app audio options and if surround sound (5.1) is selected, try changing it to a non-5.1 option. If you are unsure how to change your Netflix app audio settings, take a look at the article for alternative audio.

Note: If you're trying to stream Netflix in 5.1 surround sound, your equipment might not be compatible. If switching to a non-5.1 option resolves your audio issue, please troubleshoot audio issues with your 5.1 surround sound.