I'm having sound issues when I try to watch Netflix.

If you're experiencing any of the following sound issues on your computer, game console, smart TV, Blu-ray player, or set-top box while trying to play a movie or TV show:

  • No sound
  • Sound that fades in and out
  • Volume that seems to increase and decrease
  • Sped-up sound
  • Sound out of sync with video

Make sure your issues are not caused by a problem with the movie or TV show itself by following these steps:

Play another title
  • If another title plays without error, go to your Viewing Activity page and click on the "Report problem" link next to the title you were trying to play. If there is no "Report problem" link, the problem was automatically reported to us.

If the steps above didn't resolve the issue, follow the troubleshooting steps for your device below.

Computers

Is your volume on and turned up?

Make sure the volume is turned up on both the Netflix.com player and your computer.

  1. Click Play to begin watching a movie or TV show through Netflix.com.
  2. While your video is playing, locate the audio icon (Netflix player audio icon) in the player control bar. Hover-over it to get a slider pop-up; slide the control knob to the top to turn the volume all the way up.
  3. Now make sure the volume on your computer is also turned up.
    • There may be volume controls on your keyboard as part of the function keys. Depending on your setup, you may need to hold down the Function (fn) key while also pressing F1.
    • If you're using a laptop or tablet, unplug any external speakers or headphones to see if you get better sound through the built-in speakers.
    • If you need any help with your computer’s volume, check your owner's manual or talk with your computer manufacturer.

Close other browser tabs, applications or programs

Netflix streaming performance may improve if you close browser tabs, applications and programs that may be taking up your computer's memory and processing resources.

Enable Loudness Equalization (Windows Only)
  1. From the desktop, right-click on the speaker icon on the taskbar.
  2. Select Playback Device.
  3. On the Playback tab, click the Default Device (indicated by a green circle with a check mark inside).
  4. Click Properties.
  5. Select the Enhancements tab.
  6. Check the box for Loudness Equalization.
  7. Make sure Disable all enhancements is unchecked.
  8. Click OK to close Speakers Properties, then click OK.

Note: The Enhancements tab may not be available on all computers. If you do not see the Enhancements tab, your audio drivers or sound card may not support this feature.

Disable high definition (HD) streams

While playing a movie or TV show, check to see if there is an HD button.

  • If you see an HD button, click it, then uncheck Allow HD.
  • If you don't see an HD button, you are likely using a newer browser, which will automatically adjust your video to the appropriate quality settings.

Do you have anti-virus software installed?

Sometimes anti-virus software can interfere with the player Netflix uses to play movies and TV shows.

  • Quit your anti-virus software and play your TV show or movie again.
  • If a TV show or movie resumes after you've quit your anti-virus software, this may indicate that the software is outdated or unintentionally preventing the Netflix service from playing. Please reach out to your anti-virus software manufacturer to address these issues.

All other devices

Change your audio settings

If your device is connected directly to your TV, check your Netflix app audio options and if surround sound (5.1) is selected, try changing it to a non-5.1 option. If you are unsure how to change your Netflix app audio settings, take a look at the article for alternative audio.

Note: If you're trying to stream Netflix in 5.1 surround sound, your equipment might not be compatible. If switching to a non-5.1 option resolves your audio issue, please troubleshoot audio issues with your 5.1 surround sound.

Troubleshoot your device connections
If you have frequent audio or video issues for all the titles you're streaming from Netflix through a device, try the troubleshooting steps below. Your issue may be coming from the device, the TV, receivers or stereo equipment, or the cables that connect them all together.
  1. Device or TV:
    • Audio issues can often be corrected by changing audio tracks on the TV or device, or by adjusting audio settings in the TV or device menu.
    • If the picture is stretched or cut off, changing the screen resolution on the TV or device may resolve the issue.
    • Try zooming in or out, if your TV has that option.
  2. Other equipment:
    • Bypass any receivers or stereo equipment by connecting the device directly to the TV.
      • You can do this by simply tracing the HDMI cable from the streaming device to wherever it's plugged in. Unplug the HDMI cable from any receiver / stereo equipment it may be plugged into and plug it directly into the TV.
    • If you're using a laptop or tablet, try unplugging any external headphones or speakers to see if you get better sound through the built in speakers.
  3. Cables
    • If you are using an HDMI cable, try reversing the ends, or try a new HDMI cable.
    • If you're connecting via an HDMI cable, try another HDMI port on your TV.
    • Switching from HDMI to a component or composite audio/video cable may correct some display issues.