I'm having sound issues when I try to watch Netflix.
If you are having sound issues when you try to watch Netflix, it may be due to an issue with the content itself, your device settings, or your network connection. Follow the steps for your device below to resolve the issue.
Blu-ray Player
What kind of sound issue are you experiencing?
Choppy or stuttering sound
Please see I'm getting choppy, stuttering sound.
No sound at all
Please see I'm getting video with no sound.
Sound that is out of sync with the video
Please see My sound is out of sync with my video.
Static
Please see I'm hearing static when I try to watch Netflix.
Stereo sound instead of 5.1 surround sound
Please see I'm not getting 5.1 surround sound.
Other issues
If you experience a sound issue not listed above, please contact customer service.
Computer
What kind of sound issue are you experiencing?
Choppy or stuttering sound
Please see I'm getting choppy, stuttering sound.
No sound at all
Please see I'm getting video with no sound.
Sound that is out of sync with the video
Please see My sound is out of sync with my video.
Static
Please see I'm hearing static when I try to watch Netflix.
Stereo sound instead of 5.1 surround sound
Please see I'm not getting 5.1 surround sound.
Other issues
If you experience a sound issue not listed above, please contact customer service.
Game Console
What kind of sound issue are you experiencing?
Choppy or stuttering sound
Please see I'm getting choppy, stuttering sound.
No sound at all
Please see I'm getting video with no sound.
Sound that is out of sync with the video
Please see My sound is out of sync with my video.
Static
Please see I'm hearing static when I try to watch Netflix.
Stereo sound instead of 5.1 surround sound
Please see I'm not getting 5.1 surround sound.
Other issues
If you experience a sound issue not listed above, please contact customer service.
Mobile Phone or Tablet
What kind of sound issue are you experiencing?
Choppy or stuttering sound
Please see I'm getting choppy, stuttering sound.
No sound at all
Please see I'm getting video with no sound.
Sound that is out of sync with the video
Please see My sound is out of sync with my video.
Static
Please see I'm hearing static when I try to watch Netflix.
Stereo sound instead of 5.1 surround sound
Please see I'm not getting 5.1 surround sound.
Other issues
If you experience a sound issue not listed above, please contact customer service.
Set-top Box or Streaming Media Player
What kind of sound issue are you experiencing?
Choppy or stuttering sound
Please see I'm getting choppy, stuttering sound.
No sound at all
Please see I'm getting video with no sound.
Sound that is out of sync with the video
Please see My sound is out of sync with my video.
Static
Please see I'm hearing static when I try to watch Netflix.
Stereo sound instead of 5.1 surround sound
Please see I'm not getting 5.1 surround sound.
Other issues
If you experience a sound issue not listed above, please contact customer service.
Smart TV
What kind of sound issue are you experiencing?
Choppy or stuttering sound
Please see I'm getting choppy, stuttering sound.
No sound at all
Please see I'm getting video with no sound.
Sound that is out of sync with the video
Please see My sound is out of sync with my video.
Static
Please see I'm hearing static when I try to watch Netflix.
Stereo sound instead of 5.1 surround sound
Please see I'm not getting 5.1 surround sound.
Other issues
If you experience a sound issue not listed above, please contact customer service.
