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I'm having sound issues when I try to watch Netflix.

If you are having sound issues when you try to watch Netflix, it may be due to an issue with the content itself, your device settings, or your network connection. Follow the steps for your device below to resolve the issue.

Blu-ray Player

What kind of sound issue are you experiencing?

Choppy, stuttering, high pitched, or distorted sound

Low volume

No sound at all

Sound that is out of sync with the video

Static

Stereo sound instead of 5.1 surround sound

Other issues

If you experience a sound issue not listed above, please contact customer service.

Computer

What kind of sound issue are you experiencing?

Choppy, stuttering, high pitched, or distorted sound

Low volume

No sound at all

Sound that is out of sync with the video

Static

Stereo sound instead of 5.1 surround sound

Other issues

If you experience a sound issue not listed above, please contact customer service.

Game Console

What kind of sound issue are you experiencing?

Choppy, stuttering, high pitched, or distorted sound

Low volume

No sound at all

Sound that is out of sync with the video

Static

Stereo sound instead of 5.1 surround sound

Other issues

If you experience a sound issue not listed above, please contact customer service.

Mobile Phone or Tablet

What kind of sound issue are you experiencing?

Choppy, stuttering, high pitched, or distorted sound

Low volume

No sound at all

Sound that is out of sync with the video

Static

Stereo sound instead of 5.1 surround sound

Other issues

If you experience a sound issue not listed above, please contact customer service.

Set-top Box or Streaming Media Player

What kind of sound issue are you experiencing?

Choppy, stuttering, high pitched, or distorted sound

Low volume

No sound at all

Sound that is out of sync with the video

Static

Stereo sound instead of 5.1 surround sound

Other issues

If you experience a sound issue not listed above, please contact customer service.

Smart TV

What kind of sound issue are you experiencing?

Choppy, stuttering, high pitched, or distorted sound

Low volume

No sound at all

Sound that is out of sync with the video

Static

Stereo sound instead of 5.1 surround sound

Other issues

If you experience a sound issue not listed above, please contact customer service.

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