I'm getting audio and video issues when I try to watch Netflix.
If you're experiencing any of the following while trying to watch Netflix:
|
|
|
|---|---|
|
|
First, you can make sure your issues are not caused by a problem with the movie or TV show itself by following these steps:
- If you cannot find your title again on search, check back later. Content rotates in and out of our available library, or may be removed temporarily to address a technical issue.
- If you can find your title, attempt to play it. If you still get the error, move on to the next step.
- If another title plays without error, go to your Instant Watching Activity page and click on the "Report problem" link next to the first title you were trying to play. If there is no "Report problem" link, the problem was automatically reported to us.
If the steps above didn't fix the problem, continue troubleshooting with the steps for your device below.
Troubleshoot your computer
Netflix streaming performance may improve if you close browser tabs, applications and programs that may be taking up your computer's memory and processing resources.
While playing a movie or TV show, check to see if there is an HD button.
- If you see an HD button, click it, then uncheck Allow HD.
See our steps for troubleshooting low or no audio on your Mac or PC if the audio of your movie or TV show seems to be too low. Otherwise, continue to the next step.
If the steps above haven't helped you resolve the issue, it usually means there's a slightly deeper problem that's keeping you from streaming.
Our article to help troubleshoot network connection issues will help you address any persisting network connectivity problems and help resolve the issue.
Troubleshoot any other device
If your device is connected directly to your TV, check your Netflix app audio options and if surround sound is selected, try changing it to Stereo. If you are unsure how to change your Netflix app audio options, take a look at the article for alternative audio.
-
Device or TV:
-
Audio issues can often be corrected by changing audio tracks on the TV or device, or by adjusting audio settings in the TV or device menu.
-
If the picture is stretched or cut off, changing the screen resolution on the TV or device may resolve the issue.
-
Try zooming in or out, if your TV has that option.
-
-
Other equipment:
-
Bypass any receivers or stereo equipment by connecting the device directly to the TV.
-
You can do this by simply tracing the HDMI cable from the streaming device to wherever it's plugged in. Unplug the HDMI cable from any receiver / stereo equipment it may be plugged into and plug it directly into the TV.
-
- If you're using a laptop or tablet, try unplugging any external headphones or speakers to see if you get better sound through the built in speakers.
-
-
Cables
-
If you are using an HDMI cable, try reversing the ends, or try a new HDMI cable.
-
Switching from HDMI to a component or composite audio/video cable may correct some display issues.
-
If the steps above haven't helped you resolve the issue, it usually means there's a slightly deeper problem that's keeping you from streaming.
Our article to help troubleshoot network connection issues will help you address any persisting network connectivity problems and help resolve the issue.
