Can't get 5.1 surround sound

Most TVs and TV streaming devices support 5.1 surround sound. To check your device:

1. Start playing any Netflix original TV show or movie.

2. Select the Audio & Subtitles menu.

3. If you don't see "5.1" next to any of the options, it likely means surround sound isn't supported on your device or that it isn't turned on.

For help checking if your device supports 5.1 surround sound or turning it on, contact the company that made your device.

If your device's audio output settings are set to stereo or Linear PCM, you'll need to select a 5.1 compatible option instead.

For help changing these settings, contact the company that made your device.

TV shows and movies available in 5.1 surround sound will show a 5.1 or a Dolby Digital Plus icon on their description page.

If your device supports 5.1 audio and you don't see one of these labels, it means the TV show or movie isn't available in surround sound.

If you do see one of these labels, start playing the TV show or movie and make sure a 5.1 option is selected from the Audio & Subtitles menu.

• Make sure that all sound equipment and speakers are properly connected.

• Make sure your HDMI or optical cable connecting your device to your sound equipment is properly connected.

  Note:For help with these steps, you may need to contact the company that made your device or sound equipment.

If your devices are properly connected, try swapping the ends of the cable or trying an alternate cable to fix the problem.