I'm not getting 5.1 surround sound.

You can watch titles in 5.1 surround sound if you have a receiver that supports Dolby Digital Plus and a connection speed of 3.0 megabits per second or faster. If you meet these requirements but are not hearing 5.1 surround sound through your 5.1 receiver, follow the troubleshooting below:

Are you playing a title that has 5.1 audio available?

Titles that have 5.1 surround sound available will display either a Dolby Digital Plus icon or a 5.1 icon on the movie description page.

Icon examples:

Check your device's audio settings

If your device's audio output settings are set to stereo or Linear PCM, you'll need to select a 5.1 compatible option instead. Contact your device manufacturer for help adjusting these settings.

Is 5.1 audio enabled when watching a title?

If the movie or TV show you're watching has 5.1 available, make sure that option is selected within the Audio & Subtitles menu during playback.

Please note that not every episode or season of a 5.1 supported TV show will have 5.1 available. You can test for 5.1 availability of later seasons of a TV show by using the season drop-down option on the title description page. Additionally, not every TV show or movie supports 5.1 in every language.

Are you using a device that supports 5.1 audio?

5.1 surround sound is not currently supported while streaming on a computer using Microsoft Silverlight or HTML5. However, it is supported in the Netflix app for Windows 8 and Windows 10. To check if your device supports 5.1 audio, go to any Netflix original to see if there is a 5.1 audio option. If not, your device may not support this feature, or it may need to be turned on. For assistance enabling this feature, visit How do I adjust subtitles, captions and alternate audio on my device?

Troubleshoot your device connections

  • Ensure that your speakers are hooked up to your receiver properly.

  • We also recommend checking your HDMI/Optical connectors to ensure that they are plugged in properly.

  • Lastly, reversing the ends of the cable or trying an alternate cable may resolve the issue you are experiencing.