Netflix volume is too low

If you can't hear Netflix because the volume is too low, it usually means that a setting on your device needs to be changed. Follow the steps for your device below to fix the problem.

Amazon Fire tablet

Reinstall the Netflix app

  1. From the home screen, navigate to Settings.

  2. Select Storage.

  3. Find the option to Install Supported Apps on Your SD Card and switch it off.

  4. Return to the home screen and select Appstore.

  5. In the upper right corner, tap the magnifying glass icon.

  6. Type "Netflix" into the search bar and select the Search icon.

  7. Select Netflix from the search results.

  8. Select Download, Install, or Get App.

  9. When the app has completed downloading, select Open and try Netflix again.

Apple TV 2 or Apple TV 3

Change your audio settings

  1. From the Apple TV home screen, select Settings.

  2. Select Audio & Video.

  3. Select Dolby.

  4. Select Auto to enable surround sound.

  5. Try Netflix again.

If these steps don't work:

  1. Repeat steps 1–3 above.

  2. Select Off to disable Dolby.

  3. Try Netflix again.

If you use an assistive listening device

If you use an assistive listening device or voice clarifying headset while watching Netflix, you may need to adjust your streaming device's audio output settings to Stereo or Linear PCM output. For help adjusting these settings, contact the manufacturer of your streaming device.

If you don't use one of these devices, continue troubleshooting below.

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

PlayStation 3

Enable stereo sound
  1. From the PlayStation home screen, navigate to Settings.

  2. Navigate to Sound Settings.

  3. Select Audio Output Settings.

  4. Highlight the cable type you are currently using to connect your PlayStation 3 to your TV or home theater system and press X.

    • If you have selected Audio Input Connector / SCART / AV MULTI, press X to save the settings, then try Netflix again.

    • If you have selected HDMI, choose Manual and continue to the next step.

  5. Make sure only Linear PCM 2. CH 44.1 kHz and Linear PCM 2. Ch 48 kHz are checked.

  6. Make sure Dolby Digital and Dolby Digital Plus are unchecked.

  7. Press the Right arrow.

  8. Press OK if prompted.

  9. Press X to save the settings.

  10. Try Netflix again.

Samsung Smart TV

Adjust the speaker settings

  1. Press the Menu button on your Samsung TV remote.

  2. Select Sound.

  3. Select Additional Settings.

    • If you don't see Additional Settings, select Speaker Settings.

  4. Set Auto Volume to Normal.

  5. Try Netflix again.

Troubleshoot your hardware connection

Netflix might not be playing because of an issue related to digital copy protection. To resolve the issue:

  1. Make sure that you're using an HDMI cable.

  2. Connect your device directly to your TV.

  3. Try reversing the ends of the HDMI cable.

  4. Try a new HDMI cable.

  5. Try another HDMI port on your TV.

  6. If available, try an HDMI port on another TV.

    • If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

If you use an assistive listening device

If you use an assistive listening device or voice clarifying headset while watching Netflix, you may need to adjust your streaming device's audio output settings to Stereo or Linear PCM output. For help adjusting these settings, contact the manufacturer of your streaming device.

If you don't use one of these devices, continue troubleshooting below.

Contact the manufacturer

Your device is having a hardware or software problem that only the manufacturer can solve.

Contact the device manufacturer and ask for help:

  • Updating to the latest firmware for the device.

  • Performing a factory reset.

If the manufacturer can't help, try watching Netflix on a different device.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.