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Netflix volume is too low or quiet

If you're having trouble hearing your Netflix show or movie because it's too quiet, you should be able to adjust the volume setting on your device to hear it better.

To fix the problem, follow the steps for your device.

Reinstall the Netflix app

  1. From the home screen, navigate to Settings.

  2. Select Storage.

  3. Find the option to Install Supported Apps on Your SD Card and switch it off.

  4. Return to the home screen and select Appstore.

  5. In the upper right corner, tap the magnifying glass icon.

  6. Type "Netflix" into the search bar and select the Search icon.

  7. Select Netflix from the search results.

  8. Select Download, Install, or Get App.

  9. Once the app has been downloaded, select Open and try Netflix again.

Enable stereo sound

  1. From the PlayStation home screen, navigate to Settings.

  2. Navigate to Sound Settings.

  3. Select Audio Output Settings.

  4. Highlight the cable type you are currently using to connect your PlayStation 3 to your TV or home theater system and press X.

    • If you have selected Audio Input Connector / SCART / AV MULTI, press X to save the settings, then try Netflix again.

    • If you have selected HDMI, choose Manual and continue to the next step.

  5. Make sure only Linear PCM 2. CH 44.1 kHz and Linear PCM 2. Ch 48 kHz are checked.

  6. Make sure Dolby Digital and Dolby Digital Plus are unchecked.

  7. Press the Right arrow.

  8. Press OK if prompted.

  9. Press X to save the settings.

  10. Try Netflix again.

  1. Press the Menu button on your Samsung TV remote.

  2. Select Sound.

  3. Select Additional Settings.

    • If you don't see Additional Settings, select Speaker Settings.

  4. Set Auto Volume to Normal.

  5. Try Netflix again.

There might be an issue with the connection between your device and the TV.

To fix the problem:

  1. Make sure you're using an HDMI cable.

  2. Try reversing the ends of the HDMI cable.

  3. Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.

  4. Try connecting to a different HDMI port on your TV.

  5. Try a new HDMI cable.

  6. If available, try an HDMI port on another TV.

    • If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

If you use an assistive listening device or voice clarifying headset while watching Netflix, you may need to adjust your streaming device's audio output settings to Stereo or Linear PCM output. For help adjusting these settings, contact the manufacturer of your streaming device.

If you don't use one of these devices, continue troubleshooting below.

Try changing the volume on your Xiaomi TV or stick with your Xiaomi remote by pressing the volume up and power button at the same time.

If you're using a sound bar, audio receiver, surround sound system, or other external audio device, disconnect it and use the default audio on your Xiaomi TV or stick.

  • If disconnecting your external speakers fixed the problem, it may mean that you'll need to check your setup and try again. For help, contact your speaker manufacturer's support team.

  • If disconnecting your external speakers didn't fix the problem, contact us.

If you use an assistive listening device or voice clarifying headset while watching Netflix, you may need to adjust your streaming device's audio output settings to Stereo or Linear PCM output. For help adjusting these settings, contact the manufacturer of your streaming device.

If you don't use one of these devices, continue troubleshooting below.

These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

  1. Update your device's firmware or software to the latest version.

  2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

If your device is connected directly to your TV, check your Netflix app audio options. If surround sound (5.1) is selected, try changing it to Stereo instead. If you are unsure how to change your Netflix app audio settings, visit our alternate audio article.

If changing to stereo solves your audio issue, your equipment may not be surround sound compatible. Contact your device's manufacturer for assistance if you believe your equipment should be compatible with 5.1 audio.

Note:If you have to change your audio setting to stereo every time you play a movie or TV show, there may be a setting on your device that is causing it to default to 5.1 audio. Contact your device manufacturer for assistance in adjusting this setting to default to stereo audio.

We're looking into this problem. To help us investigate, contact us.

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