I'm getting low volume when I try to watch Netflix.

Volume that is too low to hear Netflix is usually caused by a setting on your device that needs to be adjusted. Follow the troubleshooting steps for your device below to resolve the issue.

Amazon Fire Tablet

Reinstall the Netflix app

  1. From the home screen, navigate to Settings.

  2. Select Storage.

  3. Find the option to Install Supported Apps on Your SD Card and toggle it off.

  4. Return to the home screen and select Appstore.

  5. In the upper right corner, tap the magnifying glass icon.

  6. Type "Netflix" into the search bar and select the Search icon.

  7. Select Netflix from the search results.

  8. Select Download, Install, or Get App.

  9. When the app has completed downloading, select Open and try Netflix again.

Apple TV 2 or Apple TV 3

Change your audio settings

  1. From your Apple TV home screen, select Settings.

  2. Select Audio and Video.

  3. Select Dolby.

  4. Select Auto to enable surround sound.

  5. Try Netflix again.

If you're still getting low volume, repeat steps 1-3 and then select Off to disable Dolby, then try Netflix again.

Are you using an assistive listening device?

If you are using an assistive listening device or voice clarifying headset while watching Netflix, you may need to adjust your streaming device's audio output settings to Stereo or Linear PCM output. For help adjusting these settings, contact the manufacturer of your streaming device.

If you are not using one of these devices, continue troubleshooting below.

What should I do next?

We are currently researching this error. To help us investigate, please contact customer service.

Samsung Smart TV

Adjust the speaker settings on your Samsung TV

  1. Press the Menu button on your Samsung TV remote.

  2. Select Sound.

  3. Select Additional Settings.

    • If you do not see Additional Settings, select Speaker Settings.

  4. Set Auto Volume to Normal.

  5. Try Netflix again.

Troubleshoot your hardware connection

Your device may be experiencing an HDCP issue that is preventing Netflix from playing your content. To resolve the issue:

  1. Ensure that you are using an HDMI cable.

  2. Bypass any receivers or stereo equipment by connecting your device directly to your TV.

  3. Try reversing the ends of the HDMI cable.

  4. Try a new HDMI cable.

  5. Try another HDMI port on your TV.

  6. If available, try an HDMI port on another TV.

    • If you were able to stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for further assistance.

Are you using an assistive listening device?

If you are using an assistive listening device or voice clarifying headset while watching Netflix, you may need to adjust your streaming device's audio output settings to Stereo or Linear PCM output. For help adjusting these settings, contact the manufacturer of your streaming device.

If you are not using one of these devices, continue troubleshooting below.

Contact your device manufacturer

Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, you'll want to contact your device manufacturer and ask for the following:

  • Help upgrading to the latest firmware for the device.

  • Help performing a factory reset.

If those steps don't get you streaming again, your manufacturer may have other suggestions for fixing the device. If they don't have additional steps, or the additional steps still don't resolve the issue, you'll need to use a different Netflix-enabled device to continue streaming.

All other devices

We are currently researching this error. To help us investigate, please contact customer service.