Netflix audio is out of sync

If Netflix's audio is out of sync with the video, it means there's a problem with your device or the title you're trying to watch. Follow the steps below to fix the problem.

Android phone or tablet

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

  1. Using a web browser, go to Viewing Activity in your account.

  2. In the list, find the TV show or movie with the issue and click Report a Problem.

  3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.

Turn your device off, then on

  1. Turn off your Android. Make sure it's powered off, not just locked.

  2. Turn it back on.

  3. Try Netflix again.

Apple TV 4 or Apple TV 4K

Change your audio settings

  1. From the Apple TV home screen, select Settings.

  2. Select Video and Audio.

  3. Select Audio Format.

  4. Select Change Format.

    • If asked, confirm that you want to Change Format.

  5. Select New Format to turn on Dolby Digital 5.1.

  6. Try Netflix again.

If these steps don't work:

  1. Repeat steps 1-4 above.

  2. Change the New Format option from Dolby Digital 5.1 to Stereo.

  3. Try Netflix again.

Troubleshoot your device connections

If you are using an external audio receiver, sound bar, or speakers:

  1. Ensure that your speakers are connected to your receiver properly.

  2. Check any HDMI or optical connectors to ensure that they are plugged in correctly.

  3. Try reversing the ends of the HDMI/optical cable or using an alternate cable.

Check your device's audio settings

If your device's audio settings are not set correctly it can cause a wide range of audio issues. Contact your device manufacturer for help adjusting these settings to be compatible with Netflix and any connected audio devices.

iPhone, iPad, or iPod touch

Check for iOS version updates

Make sure your iPad, iPhone, or iPod touch has the latest version of iOS.

PlayStation 4

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

  1. Using a web browser, go to Viewing Activity in your account.

  2. In the list, find the TV show or movie with the issue and click Report a Problem.

  3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Set-top box

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

  1. Using a web browser, go to Viewing Activity in your account.

  2. In the list, find the TV show or movie with the issue and click Report a Problem.

  3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Smart TV

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

  1. Using a web browser, go to Viewing Activity in your account.

  2. In the list, find the TV show or movie with the issue and click Report a Problem.

  3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

TiVo

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

  1. Using a web browser, go to Viewing Activity in your account.

  2. In the list, find the TV show or movie with the issue and click Report a Problem.

  3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.

Enable stereo sound

  1. From the TiVo home screen, go to TiVo Central.

  2. Select Settings & Messages.

  3. Select Settings.

    • If you don't see Settings, continue to the next step.

  4. Select Audio & Video Settings.

  5. Select Dolby Digital.

  6. Select Dolby Digital to PCM.

  7. Try Netflix again.

Windows computer

Shut down your computer

  1. Shut down your computer through the menu:

    • For Mac: At the top left, click the Apple menu > Shut Down.

    • For Windows: From the Start menu, click Power > Shut down.

    • For Chromebook: From the bottom right, click on the time > Sign out > Shut down.

  2. Leave your computer off for at least 10 seconds.

  3. Turn it back on, then try Netflix again.

Perform Windows updates

Windows 7

  1. Press the Windows Key on the keyboard.

  2. In the search box, type Windows Update.

  3. Select Windows Update.

  4. Select Check for updates.

  5. Select Install updates.

  6. Once the updates are installed, restart your computer and try Netflix again.

Windows 8

  1. Go to the Charms Menu by pressing the Windows Key + C.

  2. Select Search.

  3. Select Everywhere from the drop-down menu.

    • If you do not have a drop-menu continue to step 4.

  4. Search for WUAPP.

  5. Select the WUAPP App.

  6. Select Check for Updates.

  7. Select Install Important Updates.

  8. Once the updates are installed, restart your computer and try Netflix again.

Windows 10

  1. Press the Windows Key on the keyboard.

  2. Select Settings.

  3. Select Update & security.

  4. Windows will check for updates. If it does not, select Check for updates.

  5. Once the updates are installed, restart your computer and try Netflix again.

All other devices

Check if other TV shows or movies work

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

  1. Using a web browser, go to Viewing Activity in your account.

  2. In the list, find the TV show or movie with the issue and click Report a Problem.

  3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.

What should I do next?

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

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