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Netflix audio is out of sync

If Netflix's audio is out of sync with the video, it means there's a problem with your device or the title you're trying to watch. Follow the steps below to fix the problem.

Android phone or tablet

Play another TV show or movie

Try to play another TV show or movie. If another title plays without issue, go to the Viewing Activity page and select the Report a Problem link next to the title that didn't work.

  • If you don't see the Report a Problem link, the problem has automatically been reported.

Turn your device off, then back on

  1. Turn off your Android phone or tablet by holding down the power button.

  2. Confirm that you want to turn off your Android.

  3. To turn your Android back on, press the power button again.

  4. Try Netflix again.

Apple TV 4 or Apple TV 4K

Change your audio settings

  1. From the Apple TV home screen, select Settings.

  2. Select Video and Audio.

  3. Select Audio Format.

  4. Select Change Format.

    • If asked, confirm that you want to Change Format.

  5. Select New Format to turn on Dolby Digital 5.1.

  6. Try Netflix again.

If these steps don't work:

  1. Repeat steps 1-4 above.

  2. Change the New Format option from Dolby Digital 5.1 to Stereo.

  3. Try Netflix again.

Troubleshoot your device connections

If you are using an external audio receiver, sound bar, or speakers:

  1. Ensure that your speakers are connected to your receiver properly.

  2. Check any HDMI or optical connectors to ensure that they are plugged in correctly.

  3. Try reversing the ends of the HDMI/optical cable or using an alternate cable.

Check your device's audio settings

If your device's audio settings are not set correctly it can cause a wide range of audio issues. Contact your device manufacturer for help adjusting these settings to be compatible with Netflix and any connected audio devices.

iPhone, iPad, or iPod touch

Check for iOS version updates

Make sure your iPad, iPhone, or iPod touch has the latest version of iOS.

PlayStation 4

Play another TV show or movie

Try to play another TV show or movie. If another title plays without issue, go to the Viewing Activity page and select the Report a Problem link next to the title that didn't work.

  • If you don't see the Report a Problem link, the problem has automatically been reported.

Restart your PlayStation

  1. Unplug your PlayStation 4 from power for at least 1 minute.

  2. Plug your PlayStation 4 back in.

  3. Turn your PlayStation 4 on with the power button.

  4. Try Netflix again.

Set-top box

Play another TV show or movie

Try to play another TV show or movie. If another title plays without issue, go to the Viewing Activity page and select the Report a Problem link next to the title that didn't work.

  • If you don't see the Report a Problem link, the problem has automatically been reported.

Restart your device

  1. Unplug your set-top box from power for at least 2 minutes.

  2. Plug your set-top box back in.

  3. Try Netflix again.

Smart TV

Play another TV show or movie

Try to play another TV show or movie. If another title plays without issue, go to the Viewing Activity page and select the Report a Problem link next to the title that didn't work.

  • If you don't see the Report a Problem link, the problem has automatically been reported.

Restart your smart TV

  1. Unplug your TV from power for at least 1 minute.

  2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

    • If you can't access the power button or your TV doesn't have one, leave the TV unplugged for at least 3 minutes.

  3. Plug your TV back in.

  4. Turn your TV on.

  5. Try Netflix again.

TiVo

Play another TV show or movie

Try to play another TV show or movie. If another title plays without issue, go to the Viewing Activity page and select the Report a Problem link next to the title that didn't work.

  • If you don't see the Report a Problem link, the problem has automatically been reported.

Enable stereo sound

  1. From the TiVo home screen, go to TiVo Central.

  2. Select Settings & Messages.

  3. Select Settings.

    • If you don't see Settings, continue to the next step.

  4. Select Audio & Video Settings.

  5. Select Dolby Digital.

  6. Select Dolby Digital to PCM.

  7. Try Netflix again.

Windows computer

Restart your computer

  1. Shut your computer down completely and restart it.

  2. Try Netflix again.

Perform Windows updates

Windows 7

  1. Press the Windows Key on the keyboard.

  2. In the search box, type Windows Update.

  3. Select Windows Update.

  4. Select Check for updates.

  5. Select Install updates.

  6. Once the updates are installed, restart your computer and try Netflix again.

Windows 8

  1. Go to the Charms Menu by pressing the Windows Key + C.

  2. Select Search.

  3. Select Everywhere from the drop-down menu.

    • If you do not have a drop-menu continue to step 4.

  4. Search for WUAPP.

  5. Select the WUAPP App.

  6. Select Check for Updates.

  7. Select Install Important Updates.

  8. Once the updates are installed, restart your computer and try Netflix again.

Windows 10

  1. Press the Windows Key on the keyboard.

  2. Select Settings.

  3. Select Update & security.

  4. Windows will check for updates. If it does not, select Check for updates.

  5. Once the updates are installed, restart your computer and try Netflix again.

All other devices

Play another TV show or movie

Try to play another TV show or movie. If another title plays without issue, go to the Viewing Activity page and select the Report a Problem link next to the title that didn't work.

  • If you don't see the Report a Problem link, the problem has automatically been reported.

What should I do next?

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

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