If Netflix's audio is out of sync with the video, it means there's a problem with your device or the title you're trying to watch. Follow the steps below to fix the problem.
If you get the same problem with other TV shows or movies, skip these steps.
If other TV shows or movies play normally, you can tell us about the problem.
Using a web browser, go to Viewing Activity in your account.
In the list, find the TV show or movie with the issue and click Report a Problem.
Follow the instructions, then click Report Problem.
Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.
Turn off your Android. Make sure it's powered off, not just locked.
Turn it back on.
Try Netflix again.
From the Apple TV home screen, select Settings.
Select Video and Audio.
Select Audio Format.
Select Change Format.
If asked, confirm that you want to Change Format.
Select New Format to turn on Dolby Digital 5.1.
Try Netflix again.
If these steps don't work:
Repeat steps 1-4 above.
Change the New Format option from Dolby Digital 5.1 to Stereo.
Try Netflix again.
If you are using an external audio receiver, sound bar, or speakers:
Ensure that your speakers are connected to your receiver properly.
Check any HDMI or optical connectors to ensure that they are plugged in correctly.
Try reversing the ends of the HDMI/optical cable or using an alternate cable.
If the steps don't fix the problem, there might be an issue with the audio settings on your device or sound equipment.
To check your device's audio settings or troubleshoot a sound issue:
Follow the instructions or manual that came with your device or sound equipment.
Contact your device or sound equipment's manufacturer for more help.
If the manufacturer can't fix the problem or changing the audio settings didn't work, you'll need to use a different device to watch Netflix.
Follow Apple's steps to update your device to the latest version, then try Netflix again.
If you get the same problem with other TV shows or movies, skip these steps.
If other TV shows or movies play normally, you can tell us about the problem.
Using a web browser, go to Viewing Activity in your account.
In the list, find the TV show or movie with the issue and click Report a Problem.
Follow the instructions, then click Report Problem.
Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.
Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
If you get the same problem with other TV shows or movies, skip these steps.
If other TV shows or movies play normally, you can tell us about the problem.
Using a web browser, go to Viewing Activity in your account.
In the list, find the TV show or movie with the issue and click Report a Problem.
Follow the instructions, then click Report Problem.
Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.
Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
If you get the same problem with other TV shows or movies, skip these steps.
If other TV shows or movies play normally, you can tell us about the problem.
Using a web browser, go to Viewing Activity in your account.
In the list, find the TV show or movie with the issue and click Report a Problem.
Follow the instructions, then click Report Problem.
Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.
Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.
If you get the same problem with other TV shows or movies, skip these steps.
If other TV shows or movies play normally, you can tell us about the problem.
Using a web browser, go to Viewing Activity in your account.
In the list, find the TV show or movie with the issue and click Report a Problem.
Follow the instructions, then click Report Problem.
Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.
From the TiVo home screen, go to TiVo Central.
Select Settings & Messages.
Select Settings.
If you don't see Settings, continue to the next step.
Select Audio & Video Settings.
Select Dolby Digital.
Select Dolby Digital to PCM.
Try Netflix again.
Shut down your computer through the menu:
For Mac: At the top left, click the Apple menu > Shut Down.
For Windows: From the Start menu, click Power > Shut down.
For Chromebook: From the bottom right, click on the time > Sign out > Shut down.
Leave your computer off for at least 10 seconds.
Turn it back on, then try Netflix again.
Update to the latest version using the links below, then try Netflix again:
If you get the same problem with other TV shows or movies, skip these steps.
If other TV shows or movies play normally, you can tell us about the problem.
Using a web browser, go to Viewing Activity in your account.
In the list, find the TV show or movie with the issue and click Report a Problem.
Follow the instructions, then click Report Problem.
Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to Report content issues or share title feedback.
We're looking into this problem. To help us investigate, contact us.