I'm getting no sound on my Apple TV when watching Netflix.

If you're getting no sound on your Apple TV while watching Netflix, it typically points to a content problem or a problem with the connection to your speakers. Follow the troubleshooting steps below to resolve the issue.

Play another TV show or movie

Try to play another TV show or movie. If another title plays without issue, go to the Viewing Activity page and select the Report a Problem link next to the title that did not work.

  • If you do not see the Report a Problem link, the problem has automatically been reported.

Troubleshoot your hardware connection

Your device may be experiencing an HDCP issue that is preventing Netflix from playing your content.

  1. Ensure that you are using an HDMI cable.
  2. Bypass any receivers or stereo equipment by connecting your device directly to your TV.
  3. Try reversing the ends or try a new HDMI cable.
  4. Try another HDMI port on your TV.
  5. If available, try an HDMI port on another TV.

Troubleshoot your device connections

  1. Ensure that your speakers are hooked up to your receiver properly.
  2. Check your HDMI/Optical connectors to ensure that they are plugged in properly.
  3. Try reversing the ends of the cable or using an alternate cable.

Change your audio settings

Apple TV 2 or Apple TV 3

  1. Go to Settings.
  2. Select Audio and Video.
  3. Select Dolby.
  4. Select Auto to enable surround sound.
    • If Auto doesn't resolve the issue, try turning Dolby Digital to Off via your Apple TV settings.

Apple TV 4

  1. Go to Settings.
  2. Select Audio and Video.
  3. Select Surround Sound.
  4. Select Best Quality Available to enable surround sound.
    • If Best Quality Available doesn't resolve the issue, try selecting Stereo.