I'm getting choppy, stuttering, or distorted sound.

If you get choppy, stuttering, or distorted sound when you try to watch Netflix, it typically points to a problem with the title you're trying to watch, or to a problem with your device. Follow the troubleshooting steps below to resolve the issue.

Apple TV 2 or Apple TV 3

Change your audio settings

  1. From the Apple TV home screen, select Settings.

  2. Select Audio and Video.

  3. Select Dolby.

  4. Select Auto.

  5. Try Netflix again.

If you are still experiencing this issue, repeat steps 1-3, then select Off to disable Dolby audio and try Netflix again.

Restart your Apple TV

  1. Unplug your Apple TV and the TV it's connected to from power for at least 2 minutes.

  2. Plug both devices back in.

  3. Turn both devices back on.

  4. Try Netflix again.

Blu-ray Player

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Troubleshoot your device connections

If you are using an external audio receiver, sound bar, or speakers:

  1. Ensure that your speakers are connected to your receiver properly.

  2. Check any HDMI or optical connectors to ensure that they are plugged in correctly.

  3. Try reversing the ends of the HDMI/optical cable or using an alternate cable.

Check your device's audio settings

If your device's audio settings are not set correctly it can cause a wide range of audio issues. Contact your device manufacturer for help adjusting these settings to be compatible with Netflix and any connected audio devices.

Roku

Adjust your audio settings

  1. Press the Home button home on your Roku remote.

  2. Scroll up or down and select Settings.

  3. Select Audio.

  4. Set Audio mode to Stereo.

  5. Set HDMI to PCM-Stereo.

    • If you do not see HDMI, set S/PDIF to PCM-Stereo.

Restart your Roku

  1. Unplug your Roku from power for at least 10 seconds.

  2. Plug your Roku back in.

  3. Turn your Roku on by pressing any button on the Roku remote.

  4. Wait 1 full minute.

  5. Try Netflix again.

Smart TV

Restart your smart TV

  1. Unplug your TV from power for at least 1 minute.

  2. While your TV is unplugged, press and hold the power button on the TV for 5 seconds to discharge it.

    • If you cannot access the power button or your TV does not have one, leave your TV unplugged for at least 3 minutes.

  3. Plug your TV back in.

  4. Turn your TV on.

  5. Try Netflix again.

Troubleshoot your device connections

If you are using an external audio receiver, sound bar, or speakers:

  1. Ensure that your speakers are connected to your receiver properly.

  2. Check any HDMI or optical connectors to ensure that they are plugged in correctly.

  3. Try reversing the ends of the HDMI/optical cable or using an alternate cable.

Check your device's audio settings

If your device's audio settings are not set correctly it can cause a wide range of audio issues. Contact your device manufacturer for help adjusting these settings to be compatible with Netflix and any connected audio devices.

All other devices

We are currently researching this error. To help us investigate, please contact customer service.