I'm hearing static when I try to watch Netflix.

If you hear static when you try to watch a TV show or movie, it typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Roku

Older Roku models

Do you have 5.1 surround sound enabled?

If you have 5.1 surround sound enabled:

  • If you've connected your Roku to your TV via an A/V receiver, it must support Dolby Digital Plus to decode and play 5.1 audio. If your receiver only supports Dolby Digital or does not support Dolby surround, attempts to play 5.1 content will be unsuccessful.

  • If your Roku is not connected via an A/V receiver, or if your receiver supports Dolby Digital Plus, continue troubleshooting below.

If you do not have 5.1 surround sound enabled, continue troubleshooting below.

Change your audio settings

  1. Select a TV show or movie.

  2. On the description page for the title, select Audio and Subtitles.

  3. Under Audio, make sure that the Stereo option is selected.

  4. Try your TV show or movie again.

Restart your Roku

  1. Unplug your Roku from power for at least 10 seconds.

  2. Plug your Roku back in.

  3. Turn your Roku on by pressing any button on the Roku remote.

  4. Wait 1 full minute.

  5. Try Netflix again.

Newer Roku models

Do you have 5.1 surround sound enabled?

If you have 5.1 surround sound enabled:

  • If you've connected your Roku to your TV via an A/V receiver, it must support Dolby Digital Plus to decode and play 5.1 audio. If your receiver only supports Dolby Digital or does not support Dolby surround, attempts to play 5.1 content will be unsuccessful.

  • If your Roku is not connected via an A/V receiver, or if your receiver supports Dolby Digital Plus, continue troubleshooting below.

If you do not have 5.1 surround sound enabled, continue troubleshooting below.

Change your audio settings

  1. Play a TV show or movie.

  2. While the TV show or movie is playing, press the Down arrow.

  3. Select Audio & Subtitles.

  4. Under Audio, make sure that the non 5.1 option is selected.

  5. Try your TV show or movie again.

Restart your Roku

  1. Unplug your Roku from power for at least 10 seconds.

  2. Plug your Roku back in.

  3. Turn your Roku on by pressing any button on the Roku remote.

  4. Wait 1 full minute.

  5. Try Netflix again.

Windows 10 computer or tablet

Ensure you have an up-to-date Windows 10 audio driver

  1. Check your computer manufacturer's website for an audio driver compatible with Windows 10. If you're unsure which driver to download or how to install it, your computer manufacturer will be able to assist you.

  2. If audio drivers for Windows 10 aren't available, try downloading the latest audio drivers available for Windows 8.

  3. If no compatible audio drivers are available for your hardware, streaming Netflix from your web browser in desktop mode will resolve the error.

  4. If you've updated to the most recent audio driver compatible with Windows 10 and are still encountering this error when attempting to stream, contact your computer manufacturer.

Update the IDT High Definition Audio Codec

Check your computer manufacturer's website for an audio driver compatible with Windows 10. If you're unsure which driver to download or how to install it, your computer manufacturer will be able to assist you

All other devices

We are currently researching this error. To help us investigate, please contact customer service.