Static or hissing sound

If you have 5.1 surround sound enabled and:

• You've connected your Roku to your TV via an A/V receiver, it must support Dolby Digital Plus to decode and play 5.1 audio. If your receiver only supports Dolby Digital or does not support Dolby surround, attempts to play 5.1 content will be unsuccessful.

• Your Roku is not connected via an A/V receiver, or if your receiver supports Dolby Digital Plus, continue troubleshooting below.

If you do not have 5.1 surround sound enabled, continue troubleshooting below.

1. Select a TV show or movie.

2. On the description page for the title, select Audio and Subtitles.

3. Under Audio, make sure that the Stereo option is selected.

4. Try your TV show or movie again.

If you have 5.1 surround sound enabled and:

• You've connected your Roku to your TV via an A/V receiver, it must support Dolby Digital Plus to decode and play 5.1 audio. If your receiver only supports Dolby Digital or does not support Dolby surround, attempts to play 5.1 content will be unsuccessful.

• Your Roku is not connected via an A/V receiver, or if your receiver supports Dolby Digital Plus, continue troubleshooting below.

If you do not have 5.1 surround sound enabled, continue troubleshooting below.

1. Play a TV show or movie.

2. While the TV show or movie is playing, press the Down arrow.

3. Select Audio & Subtitles.

4. Under Audio, make sure that the non 5.1 option is selected.

5. Try your TV show or movie again.