Static or hissing sound
If you hear a static or hissing sound while watching Netflix, you might need to update your device or change an audio setting.
To fix the problem, follow the steps for your device.
Roku
Older Roku models
Do you have 5.1 surround sound enabled?
If you have 5.1 surround sound enabled and:
-
You've connected your Roku to your TV via an A/V receiver, it must support Dolby Digital Plus to decode and play 5.1 audio. If your receiver only supports Dolby Digital or does not support Dolby surround, attempts to play 5.1 content will be unsuccessful.
-
Your Roku is not connected via an A/V receiver, or if your receiver supports Dolby Digital Plus, continue troubleshooting below.
If you do not have 5.1 surround sound enabled, continue troubleshooting below.
Change your audio settings
-
Select a TV show or movie.
-
On the description page for the title, select Audio and Subtitles.
-
Under Audio, make sure that the Stereo option is selected.
-
Try your TV show or movie again.
Restart your device
-
Turn off your device. If your device has a power cable, unplug it.
-
Make sure your device is completely off, not just in sleep or standby mode.
-
Leave your device off for 15 seconds.
-
Turn on your device and try Netflix again.
Newer Roku models
Do you have 5.1 surround sound enabled?
If you have 5.1 surround sound enabled and:
-
You've connected your Roku to your TV via an A/V receiver, it must support Dolby Digital Plus to decode and play 5.1 audio. If your receiver only supports Dolby Digital or does not support Dolby surround, attempts to play 5.1 content will be unsuccessful.
-
Your Roku is not connected via an A/V receiver, or if your receiver supports Dolby Digital Plus, continue troubleshooting below.
If you do not have 5.1 surround sound enabled, continue troubleshooting below.
Change your audio settings
-
Play a TV show or movie.
-
While the TV show or movie is playing, press the Down arrow.
-
Select Audio & Subtitles.
-
Under Audio, make sure that the non 5.1 option is selected.
-
Try your TV show or movie again.
Restart your device
-
Turn off your device. If your device has a power cable, unplug it.
-
Make sure your device is completely off, not just in sleep or standby mode.
-
Leave your device off for 15 seconds.
-
Turn on your device and try Netflix again.
Windows computer
Update your computer's audio driver
To fix the problem, you can:
-
Check your computer manufacturer's website for steps to update or install an audio driver compatible with your version of Windows.
-
Follow Microsoft's steps to update your audio driver manually.
-
Try watching Netflix on a supported web browser.
If these steps don't work or you get the same issue on a web browser, you'll need to contact your computer's manufacturer for help troubleshooting an audio driver issue.
Update the IDT High Definition Audio Codec
Check your computer manufacturer's website for an audio driver compatible with Windows 10. If you're unsure which driver to download or how to install it, your computer manufacturer will be able to assist you
All other devices
We're looking into this problem. To help us investigate, contact us.