If you get a video or display issue with all TV shows or movies on Netflix, you can usually fix the problem with some basic steps. To get started, select your issue below.
If you get poor or low quality video in Netflix, there are several ways to fix it. Follow our steps to get the best video quality on your device.
If you get a black, blank, or white screen when you try to watch or open Netflix, it usually means there's an issue with your device or the cable connecting your device to your TV.
To get steps to fix the problem, use the links below.
If Netflix video is distorted, the wrong size, skips, or stutters while playing, it usually means there's an issue with the settings on your TV or streaming device.
To get steps to fix the problem, use the links below.
If Netflix video is the wrong color or hue when you try to watch Netflix, it usually means there's an issue with the settings on your device, or the cable connecting your device to your TV.
To get steps to fix the problem, use the links below.
If you get a different video color or hue issue not listed above, contact us for more help.
For a different video issue, use the links below for steps to fix the problem.
If you get a different video issue not listed anywhere on this page, contact us for more help.
Related articles