Video issues with Netflix

If you get poor or low quality video in Netflix, there are several ways to fix it. Follow our steps to get the best video quality on your device.

If you get a black, blank, or white screen when you try to watch or open Netflix, it usually means there's an issue with your device or the cable connecting your device to your TV.

To get steps to fix the problem, use the links below.

• Black screen with sound

• Black screen with no sound

• Black and white video

• Gray or white screen

If Netflix video is distorted, the wrong size, skips, or stutters while playing, it usually means there's an issue with the settings on your TV or streaming device.

To get steps to fix the problem, use the links below.

• Video is distorted, glitchy, skips or stutters

• Small or off-center picture

• Zoomed or cropped video

• Video freezes but sound keeps playing

• Netflix won't play in fullscreen mode

If Netflix video is the wrong color or hue when you try to watch Netflix, it usually means there's an issue with the settings on your device, or the cable connecting your device to your TV.

To get steps to fix the problem, use the links below.

• Green screen with no sound

• Green screen with sound

• Red screen with no sound

• Purple screen with sound

• Pink-tinted video with sound

If you get a different video color or hue issue not listed above, contact us for more help.

For a different video issue, use the links below for steps to fix the problem.

• Video with no sound

• TV shows or movies are too dark

• Black bars on screen

If you get a different video issue not listed anywhere on this page, contact us for more help.