I'm having video issues when I try to watch Netflix.

If you are having video issues when you try to watch Netflix, it may be due to an issue with the content itself, your device settings, or your network connection. Follow the steps for your device below to resolve the issue.

Blu-ray Player

What kind of video issue are you experiencing?

Blank or black screen

Colored or tinted screen

We are currently researching this error. To help us investigate, please contact customer service.

Distorted or low quality video

Small or off-center player

Other issues

If you experience a video issue not listed above, please contact customer service.

Computer

What kind of video issue are you experiencing?

Colored or tinted screen

Distorted or low quality video

Problems with an external display

Small or off-center player

Stuttering video

Your computer may be experiencing a graphics card driver issue that is interfering with video playback. Contact your computer manufacturer for help.

Game Console

What kind of video issue are you experiencing?

Blank or black screen

Colored or tinted screen

Distorted or low quality video

Small or off-center player

Please visit Netflix is zoomed in.

Other issues

Mobile Phone or Tablet

What kind of video issue are you experiencing?

Blank or black screen

Colored or tinted screen

Distorted or low quality video

Small or off-center player

Set-top Box or Streaming Media Player

What kind of video issue are you experiencing?

Smart TV

What kind of video issue are you experiencing?

Blank or black screen

Colored or tinted screen

Distorted or low quality video

Small or off-center player

Other issues