Video issues with Netflix

• Black screen with sound

• Black screen with no sound

• Black screen with revolving blue dots

• Black screen when connecting Mac to a projector

• Black screen when connecting TV to iPhone, iPad, or iPod touch

• White screen with small window on computer

• White screen with text but no images

• Gray or white screen

• Red screen with no sound

• Green screen with no sound

• Green screen with sound

• Purple screen with sound

• Pink tinted video with sound

Quality issues

• Poor quality or distorted video

• Black and white video

• Dark or dimmed video

• Pixelated images on Amazon Fire TV/Stick

• Static when watching on Windows computer

• Video freezes but sound keeps playing

Stuttering video

Your computer may be experiencing a graphics card driver issue that is interfering with video playback. Contact your computer manufacturer for help.

• Off-center Netflix player

• Small or off-center picture

• White screen with small window on computer

• Zoomed or cropped video

• Sound issues with Netflix

If you experience a video issue not listed above, please contact Netflix Customer Service.