Red screen with no sound

If you see a red screen with no sound, you may be experiencing an issue with your device. Follow the troubleshooting steps for your device below to resolve the issue.

Set-top box or streaming media player

When do you see a red screen?

When you try to play a TV show or movie

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Troubleshoot your hardware connection

Netflix might not be playing because of an issue related to digital copy protection. To resolve the issue:

  1. Make sure that you're using an HDMI cable.

  2. Connect your device directly to your TV.

  3. Try reversing the ends of the HDMI cable.

  4. Try a new HDMI cable.

  5. Try another HDMI port on your TV.

  6. If available, try an HDMI port on another TV.

    • If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

At any other time

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

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