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I'm getting a red screen with no sound.

If you see a red screen with no sound, you may be experiencing an issue with your device. Follow the troubleshooting steps for your device below to resolve the issue.

Set-Top Box or Streaming Media Player

When do you see a red screen?

When you try to play a TV show or movie

Restart your device

  1. Unplug your device from power for at least 1 minute.

  2. While the device is unplugged, press the power button on the device to discharge it.

    • If you cannot access the power button or your device does not have one, leave your device unplugged for at least 3 minutes.

  3. Plug your device back in.

  4. Turn your device on.

  5. Try Netflix again.

Troubleshoot your hardware connection

Your device may be experiencing an HDCP issue that is preventing Netflix from playing your content. To resolve the issue:

  1. Ensure that you are using an HDMI cable.

  2. Bypass any receivers or stereo equipment by connecting your device directly to your TV.

  3. Try reversing the ends of the HDMI cable.

  4. Try a new HDMI cable.

  5. Try another HDMI port on your TV.

  6. If available, try an HDMI port on another TV.

    • If you were able to stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for further assistance.

At any other time

We are currently researching this error. To help us investigate, please contact customer service.

All other devices

We are currently researching this error. To help us investigate, please contact customer service.