Red screen with no sound

If you see a red screen with no sound, you may be experiencing an issue with your device. Follow the troubleshooting steps for your device below to resolve the issue.

Set-top box or streaming media player

When do you see a red screen?

When you try to play a TV show or movie

Restart your device

Unplug your device from power.
Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
Plug your device back in.
Turn your device on and try Netflix again.

Troubleshoot your hardware connection

There might be an issue with the connection between your device and the TV.

To fix the problem:

Make sure you're using an HDMI cable.
Try reversing the ends of the HDMI cable.
Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.
Try connecting to a different HDMI port on your TV.
Try a new HDMI cable.
If available, try an HDMI port on another TV.
- If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

At any other time

We're looking into this problem. To help us investigate, contact us.

All other devices