If you're getting black and white video when you try to watch a TV show or movie, it typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.
Contact your device manufacturer
Your TV's picture settings may be causing Netflix to display in black and white. Contact your device manufacturer for help adjusting these settings.
Try to play another TV show or movie. If another title plays without issue, go to the Viewing Activity page and select the Report a Problem link next to the title that did not work.
If you do not see the Report a Problem link, the problem has automatically been reported.
Shut your computer down completely and restart it.
Try Netflix again.
Your video card drivers may be out of date or corrupt.
Uninstall and reinstall your video card driver. Your owner's manual or video card manufacturer's website can help.