Black and white video

If you get the same problem with other TV shows or movies, skip these steps.

If other TV shows or movies play normally, you can tell us about the problem.

1. Using a web browser, go to Viewing Activity in your account.

2. In the list, find the TV show or movie with the issue and click Report a Problem.

3. Follow the instructions, then click Report Problem.

Our content teams will work on fixing the issue as quickly as possible. In the meantime, you can still watch other TV shows and movies. For more information, go to How to report issues with a title.

1. Shut down your computer through the menu:

   • Mac: In the upper left, click the Apple menu, then click Shut Down.

   • Windows: Click the Start menu, then click Power > Shut down.

   • Chromebook: In the bottom right, click the time, then click Sign out > Shut down.

2. Leave your computer off for at least 10 seconds.

3. Turn it back on, then try Netflix again.

Your video card drivers may be out of date or corrupt.

• Uninstall and reinstall your video card driver. Your owner's manual or video card manufacturer's website can help.