I'm getting black and white video when I try to watch Netflix.

If you're getting black and white video when you try to watch a TV show or movie, it typically points to information stored on your device that needs to be refreshed. Follow the troubleshooting steps for your device below to resolve the issue.

Smart TV

Contact your device manufacturer

Your TV's picture settings may be causing Netflix to display in black and white. Contact your device manufacturer for help adjusting these settings.

Windows or Mac Computer

Play another TV show or movie

Try to play another TV show or movie. If another title plays without issue, go to the Viewing Activity page and select the Report a Problem link next to the title that did not work.

  • If you do not see the Report a Problem link, the problem has automatically been reported.

Restart your computer

  1. Shut your computer down completely and restart it.

  2. Try Netflix again.

Reinstall your video card drivers

Your video card drivers may be out of date or corrupt.

  • Uninstall and reinstall your video card driver. Your owner's manual or video card manufacturer's website can help.

All other devices

We are currently researching this error. To help us investigate, please contact customer service.