If you see a green screen with no sound, you may be experiencing an issue with your device. Follow the troubleshooting steps for your device below to resolve the issue.
If you see a green screen when you try to watch a TV show or movie:
Unplug your TiVo from power for at least 2 minutes.
Plug your TiVo back in.
Try Netflix again.
If you see a green screen at any other time, please contact customer service.