Pink tinted video with sound
If you get pink tinted video when you try to watch Netflix, it usually means a setting on your device needs to be adjusted. Follow the steps for your device below to fix the problem.
Roku
Restart your device
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Turn off your device. If your device has a power cable, unplug it.
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Make sure your device is completely off, not just in sleep or standby mode.
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Leave your device off for 15 seconds.
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Turn on your device and try Netflix again.
Troubleshoot your hardware connection
There might be an issue with the connection between your device and the TV.
To fix the problem:
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Make sure you're using an HDMI cable.
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Try reversing the ends of the HDMI cable.
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Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.
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Try connecting to a different HDMI port on your TV.
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Try a new HDMI cable.
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If available, try an HDMI port on another TV.
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If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.
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Smart TV
Visit the TV show or movie's description page
Check to see if there is an 4K HDR, HDR, or Dolby Vision badge on the title's description page.
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If you see one of these badges, continue troubleshooting below.
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If you don't see any of these badges, please contact Netflix Customer Service.
Restart your device
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Unplug your device from power.
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Press the power button on the device once and wait 1 minute, or leave it unplugged for 3 minutes instead.
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Plug your device back in.
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Turn your device on and try Netflix again.
Contact your device manufacturer
Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, contact your device manufacturer and ask for the following:
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Help checking that your TV is properly configured to stream Ultra HD content.
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Help upgrading to the latest firmware for the device.
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Help performing a factory reset.
If those steps don't help, use a different device to continue watching Netflix.
All other devices
We're looking into this problem. To help us investigate, contact us.