Pink tinted video with sound

If you get pink tinted video when you try to watch Netflix, it usually means a setting on your device needs to be adjusted. Follow the steps for your device below to fix the problem.


Restart your device

  1. Turn off your device. If your device has a power cable, unplug it.

  2. Make sure your device is completely off, not just in sleep or standby mode.

  3. Leave your device off for 15 seconds.

  4. Turn on your device and try Netflix again.

Troubleshoot your hardware connection

Netflix might not be playing because of an issue related to digital copy protection. To resolve the issue:

  1. Make sure that you're using an HDMI cable.

  2. Connect your device directly to your TV.

  3. Try reversing the ends of the HDMI cable.

  4. Try a new HDMI cable.

  5. Try another HDMI port on your TV.

  6. If available, try an HDMI port on another TV.

    • If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

Smart TV

Visit the TV show or movie's description page

Check to see if there is an 4K HDR, HDR, or Dolby Vision badge on the title's description page.

Restart your device

  1. Unplug your device from power.

  2. Press the power button on the device once, then wait 1 minute. If your device doesn't have a power button or you can't reach it, leave it unplugged for 3 minutes instead.

  3. Plug your device back in.

  4. Turn your device on and try Netflix again.

Contact your device manufacturer

Your device is experiencing a hardware or software problem that only the device manufacturer can solve. To get back to watching Netflix, contact your device manufacturer and ask for the following:

  • Help checking that your TV is properly configured to stream Ultra HD content.

  • Help upgrading to the latest firmware for the device.

  • Help performing a factory reset.

If those steps don't help, use a different device to continue watching Netflix.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

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