I'm getting a green screen on my Windows 8 device.

A blank green screen on the Netflix app for Windows 8 is usually caused by an outdated version of Windows 8. Follow the troubleshooting steps below to resolve the issue.

Uninstall and reinstall the Netflix app

Uninstall the Netflix app

  1. From the Start menu, type Netflix.

  2. Right-click on or tap and hold the Netflix app.

  3. A popup will appear. Select Uninstall.

  4. Select Uninstall again.

Reinstall the Netflix app

  1. From the Start menu, select Store.

  2. Select Search from the upper right corner of the screen.

  3. Type Netflix in the search box and press Enter.

  4. Select Netflix from the results.

  5. Select Install.

    • If you are prompted to sign in, sign in with your Microsoft information.

  6. Once installation is complete, launch the app and try Netflix again.

Restart the device

Restart the device by powering it completely off for about 15 seconds, then powering it back on and attempting to stream again. Restarting the device is often enough to restore your ability to connect to Netflix. To do this, follow these steps:

  1. Open the Charms Menu bar by pressing the Windows key + C.

  2. Select Settings.

  3. Select Power.

  4. Select Restart

Perform Windows updates

You may need to install important updates to resolve your issue.

  1. Go to the Charms Menu by pressing the Windows Key + C.

  2. Select Search.

  3. Select Everywhere from the drop-down menu.

    • If you do not have a drop-menu continue to step 4.

  4. Search for "WUAPP."

  5. Select the WUAPP App.

  6. Select Check for Updates.

  7. Select Install Important Updates.

  8. Once the updates are installed, try Netflix again.