I'm getting a green screen on my Windows 8 device.

A blank green screen on the Netflix app for Windows 8 is usually caused by an outdated version of Windows 8. Follow the troubleshooting steps below to resolve the issue.

Reinstall the Netflix app

Delete the Netflix app:

  1. Delete the app from within the Windows 8 Start Menu.
    • On your Windows 8 tablet, swipe down on or tap and hold the Netflix app.
    • On your Windows 8 PC, right click on the Netflix app.
  2. Select Uninstall from the menu bar at the bottom of the screen.
  3. Select Uninstall from the pop up window.

Install the Netflix app:

  1. From the Start menu, select Store.
  2. In the search box in the upper right corner of the screen, type Netflix and press Enter.
  3. Select Netflix.
  4. Select Install.
    • If you are prompted to sign in, use your Microsoft information to sign in.
  5. Return to the Start menu.
  6. Select the Netflix app.
  7. Select Member sign in.
  8. Enter your Netflix email address and password and try Netflix again.

Restart the device

Restart the device by powering it completely off for about 15 seconds, then powering it back on and attempting to stream again. Restarting the device is often enough to restore your ability to connect to Netflix. To do this, follow these steps:

  1. Open the Charms Menu bar by pressing the Windows key + C.
  2. Select Settings.
  3. Select Power.
  4. Select Restart

Perform Windows updates

You may need to install important updates to resolve your issue.

  1. Go to the Charms Menu by pressing the Windows Key + C.
  2. Select Search.
  3. Select Everywhere from the drop-down menu.
    • If you do not have a drop-menu continue to step 4.
  4. Search for "WUAPP."
  5. Select the WUAPP App.
  6. Select Check for Updates.
  7. Select Install Important Updates.
  8. Once the updates are installed, try Netflix again.