I'm getting a green screen on my Windows 8 device.

A blank green screen on the Netflix app for Windows 8 is usually caused by an outdated version of Windows 8. Follow the troubleshooting steps below to resolve the issue.

Reinstall the application

Start by deleting the Netflix application by using the steps below:

  1. Delete the app from within the Windows 8 Start Menu
    • On your Windows 8 tablet, swipe down on, or tap and hold the Netflix application.
    • On your Windows 8 PC, right-click on the Netflix application.
  2. Select Uninstall from the menu bar at the bottom of the screen.
  3. Select Uninstall from the pop up window.

Install Netflix by using the steps below:

  1. From the Start menu select Store.
  2. Bring up the Charms Bar by swiping from the right or moving your mouse to the top right corner of the screen.
  3. Choose Search.
  4. Type Netflix in the search box and press Enter.
  5. Select Netflix located in the results.
  6. Select Install.
    • If you are prompted to log in, use your Microsoft information to log in.
  7. Return to the Start menu.
  8. Select the Netflix app.
  9. Select Member sign in.
  10. Enter your Netflix email address and password.
  11. Select Sign In.

Restart the device

Restart the device by powering it completely off for about 15 seconds, then powering it back on and attempting to stream again. Restarting the device is often enough to restore your ability to connect to Netflix. To do this, follow these steps:

  1. Open the Charms Menu bar by pressing the Windows key + C.
  2. Select Settings.
  3. Select Power.
  4. Select Restart.

Perform Windows Updates

You may need to install important updates to resolve your issue.

  1. Go to the Charms Menu by pressing the Windows Key + C.
  2. Select Search.
  3. Select Everywhere from the drop-down menu.
    • If you do not have a drop-menu continue to step 4.
  4. Search for "WUAPP."
  5. Select the WUAPP App.
  6. Select Check for Updates.
  7. Select Install Important Updates.
  8. Once the updates are installed, try Netflix again.

Wait time: less than 1 minute