TV shows or movies are too dark

If a TV show or movie is too dark, or isn't bright enough to see, you might need to change the brightness or High Dynamic Range (HDR) settings on your device.

Mobile phone or tablet

To change the Netflix brightness on a phone or tablet:

  1. Tap the screen while a TV show or movie is playing.

  2. Slide the brightness indicator up or down to increase or decrease brightness.

You can also change the screen brightness by swiping down from the top of the screen and adjusting the brightness slider.

TV or streaming device

The steps to change the brightness or HDR settings are usually different for each brand and type of device.

To get steps to change these settings on your device:

  • Check the manual or instructions that came with it.

  • Contact the device's manufacturer, or search their website for help.

Note:
Because the steps to change these settings are unique for each device, Netflix Customer Service can't assist with following steps for your device.

To enable or disable HDR only in the Netflix app (on HDR-capable devices):

  1. Open the Netflix app, then choose a profile.

  2. On the Netflix home screen, go left to open the menu.

  3. At the bottom, select Get Help > Video.

  4. Choose HDR On or HDR Off.

  5. Resume watching Netflix.

What to do next

If changing the brightness or HDR setting doesn't fix the issue, contact Netflix Customer Service for more help.

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