Dark or dimmed video

If you get dark or dimmed video when you try to watch Netflix, it usually means a setting on your device needs to be adjusted. Follow the steps for your device to fix the problem.

Android phone or tablet

Change Netflix brightness

To adjust the brightness of a TV show or movie on your Android mobile device:

  1. Tap the screen while a TV show or movie is playing.

  2. Slide the brightness indicator up or down to increase or decrease brightness.

iPhone, iPad, or iPod touch

Change Netflix brightness

To adjust the brightness of a TV show or movie on your iPhone, iPad, or iPod touch:

  1. Tap the screen while a TV show or movie is playing.

  2. Slide the brightness indicator up or down to increase or decrease brightness.

Smart TV

Contact your device manufacturer

Your TV's picture or power saving settings may be causing Netflix to appear dark or dim. Contact your device manufacturer for help adjusting these settings.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.