TV shows or movies are too dark

If a TV show or movie isn't bright enough, you might need to change the brightness level or the High Dynamic Range (HDR) settings on your device.

Mobile phone or tablet

To adjust brightness on a phone or tablet

You can also change screen brightness by swiping down from the top of the screen and adjusting your device's brightness slider.

To turn HDR on/off in the Netflix app (if applicable)

If you have a Premium plan and a device that's HDR-compatible:

TV or streaming device

To adjust brightness on a TV

The steps for changing the brightness or HDR settings are usually different for each brand and type of device.

To find them:

Note: Because the steps are specific to each device, Netflix Customer Service can't assist with them.

To turn HDR on/off in the Netflix app (if applicable)

If you have a Premium plan and a device that's HDR-compatible:

Open the Netflix app, then choose a profile.
On the Netflix home screen, press the back button on your remote to get to the menu.
If the menu is at the top: Go left to your profile icon, select Get Help, then Video.
If the menu is on the left: At the bottom, select Get Help, then Video.
Choose HDR On or HDR Off.
Resume watching Netflix.

Some TVs won't have the toggle option in Netflix even if they're HDR-compatible.

If changing the brightness or HDR setting doesn't fix the issue, contact us for more help.