Zoomed or cropped video

If the Netflix app or the video you're trying to watch looks zoomed in or cropped on the top or edges, it usually means there's an incorrect video output setting on your device. Follow the troubleshooting steps for your device below to resolve the issue.

Amazon Fire TV/Stick

Turn off the Screen Magnifier setting

  1. From the Fire TV home screen, select Settings.

  2. On the next screen, scroll to the right and select Accessibility.

  3. Select Screen Magnifier to change this option to OFF.

  4. Try Netflix again.

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Apple TV 2 or Apple TV 3

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Apple TV 4 or Apple TV 4K

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Blu-ray player

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Computers

  1. Go to the Netflix page with the problem.

  2. Using your keyboard, reset the zoom:

    • For Mac, press Command + 0.

    • For Windows or Chromebook, press Ctrl + 0.

  3. Try Netflix again.

PlayStation 3

Configure your PlayStation 3's video output settings

  1. Begin at the PlayStation home screen.

  2. Go to Settings.

  3. Select Display Settings.

  4. Select Video Output Settings.

  5. Select your TV to PlayStation connection (Component , Composite, or HDMI).

  6. Select Automatic.

  7. Select Yes to confirm the settings.

  8. Follow the prompt to save the settings.

  9. Select Finish to complete the video setup.

  10. Try Netflix again.

Troubleshoot your device connections

If you have frequent video issues with every title you try to watch on Netflix, try the troubleshooting steps below. Your issue may be coming from the device you're using to stream, the TV or receivers you're streaming to, or the cables that connect them all together.

  1. Streaming Device or TV:

    • If the picture is stretched or cut off, changing the screen resolution on the TV or streaming device may resolve the issue.

    • If the picture is too large or too small, try zooming in or out if your TV has that option.

  2. Other equipment:

    • Bypass any receivers by connecting the streaming device directly to your TV.

      • You can do this by simply tracing the HDMI cable from the streaming device to wherever it's plugged in. Unplug the HDMI cable from any receiver it may be plugged into and plug it directly into the TV.

  3. Cables

    • If you're using an HDMI cable, try reversing the ends, or try a new HDMI cable.

    • If you're connecting via an HDMI cable, try another HDMI port on your TV.

    • Switching from HDMI to a component or composite audio/video cable may correct some display issues.

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

PlayStation 4

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

PlayStation 5

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Roku

Troubleshoot your hardware connection

Netflix might not be playing because of an issue related to digital copy protection. To resolve the issue:

  1. Make sure that you're using an HDMI cable.

  2. Connect your device directly to your TV.

  3. Try reversing the ends of the HDMI cable.

  4. Try a new HDMI cable.

  5. Try another HDMI port on your TV.

  6. If available, try an HDMI port on another TV.

    • If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Set-top box

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Smart TV

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Xbox 360

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Xbox One

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Xbox Series X/S

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.