Netflix is zoomed in or cropped.

If the Netflix app or the video you're trying to watch looks zoomed in or cropped on the top or edges, it typically points to an incorrect video output setting on your device. Follow the troubleshooting steps for your device below to resolve the issue.

Amazon Fire TV/Stick

Turn off the Screen Magnifier setting

  1. From the Fire TV home screen, select Settings.

  2. On the next screen, scroll to the right and select Accessibility.

  3. Select Screen Magnifier to change this option to OFF.

  4. Try Netflix again.

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Apple TV 2 or Apple TV 3

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Blu-ray Player

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Mac Computer

In which browser is Netflix zoomed in or cropped?

Google Chrome

Adjust Chrome's zoom settings

  1. In Chrome, select the Menu icon.

  2. Next to Zoom, use the + and - buttons to set your zoom to 100%.

  3. Try Netflix again.

Turn off Hardware Acceleration

  1. Select the Chrome menu button from your browser toolbar.

  2. Select Settings.

  3. Scroll to the bottom of the page and select Advanced.

  4. Under System, locate Use hardware acceleration when available and move the slider to the off position.

  5. Try Netflix again.

Mozilla Firefox

Adjust Firefox's zoom settings
  1. In Firefox, select the Menu icon.

  2. Next to Zoom, use the + and - buttons to set your zoom to 100%.

  3. Try Netflix again.

Opera

Adjust Opera's zoom settings
  1. From the Opera menu bar, select View.

  2. Select Actual Size.

  3. Try Netflix again.

Safari

Adjust Safari's zoom settings
  1. From the Safari menu bar, select View.

  2. Select Actual Size.

  3. Try Netflix again.

All other browsers

We are currently researching this error. To help us investigate, please contact customer service.

PlayStation 3

Configure your PlayStation 3's video output settings

  1. Begin at the PlayStation home screen.

  2. Go to Settings.

  3. Select Display Settings.

  4. Select Video Output Settings.

  5. Select your TV to PlayStation connection (Component , Composite, or HDMI).

  6. Select Automatic.

  7. Select Yes to confirm the settings.

  8. Follow the prompt to save the settings.

  9. Select Finish to complete the video setup.

  10. Try Netflix again.

Troubleshoot your device connections

If you have frequent video issues with every title you try to watch on Netflix, try the troubleshooting steps below. Your issue may be coming from the device you're using to stream, the TV or receivers you're streaming to, or the cables that connect them all together.

  1. Streaming Device or TV:

    • If the picture is stretched or cut off, changing the screen resolution on the TV or streaming device may resolve the issue.

    • If the picture is too large or too small, try zooming in or out if your TV has that option.

  2. Other equipment:

    • Bypass any receivers by connecting the streaming device directly to your TV.

      • You can do this by simply tracing the HDMI cable from the streaming device to wherever it's plugged in. Unplug the HDMI cable from any receiver it may be plugged into and plug it directly into the TV.

  3. Cables

    • If you're using an HDMI cable, try reversing the ends, or try a new HDMI cable.

    • If you're connecting via an HDMI cable, try another HDMI port on your TV.

    • Switching from HDMI to a component or composite audio/video cable may correct some display issues.

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

PlayStation 4

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Roku

Troubleshoot your hardware connection

Your device may be experiencing an HDCP issue that is preventing Netflix from playing your content. To resolve the issue:

  1. Ensure that you are using an HDMI cable.

  2. Bypass any receivers or stereo equipment by connecting your device directly to your TV.

  3. Try reversing the ends of the HDMI cable.

  4. Try a new HDMI cable.

  5. Try another HDMI port on your TV.

  6. If available, try an HDMI port on another TV.

    • If you were able to stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for further assistance.

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Set-top Box

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Smart TV

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Windows Computer

In which browser or app is Netflix zoomed in or cropped?

Google Chrome

Adjust Chrome's zoom settings
  1. In Chrome, select the Menu icon.

  2. Next to Zoom, use the + and - buttons to set your zoom to 100%.

  3. Try Netflix again.

Microsoft Edge

Adjust Edge's zoom settings
  1. In Edge, select the Menu icon.

  2. Next to Zoom, use the + and - buttons to set your zoom to 100%.

  3. Try Netflix again.

Mozilla Firefox

Adjust Firefox's zoom settings
  1. In Firefox, select the Menu icon.

  2. Next to Zoom, use the + and - buttons to set your zoom to 100%.

  3. Try Netflix again.

Opera

Adjust Opera's zoom settings
  1. In Opera, select the Menu button from the top-left corner of the browser.

  2. Next to Zoom, use the + and - buttons to set your zoom to 100%.

  3. Try Netflix again.

Netflix Windows App

Ensure you have an up-to-date Windows 10 graphics driver

You may need to obtain a graphics driver compatible with Windows 10. If you are unsure how to do this, contact your computer manufacturer for further assistance.

  • If you already have a graphics driver compatible with Windows 10, uninstall the driver and reinstall it. If you need assistance, contact your computer manufacturer.

  • If you have updated to the most recent graphics driver compatible with Windows 10 and are still experiencing this error, contact your computer manufacturer.

  • If there is no graphics driver compatible with Windows 10 available for your computer, play Netflix in a browser.
    If you are already playing Netflix in a browser, try an alternate browser, such as Google Chrome, Mozilla Firefox or Opera.

All other browsers

We are currently researching this error. To help us investigate, please contact customer service.

Xbox 360

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Xbox One

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

All other devices

We are currently researching this error. To help us investigate, please contact customer service.