Join Netflix

Zoomed or cropped video

If the Netflix app or the video you're trying to watch looks zoomed in or cropped on the top or edges, it usually means there's an incorrect video output setting on your device. Follow the troubleshooting steps for your device below to resolve the issue.

  1. From the Fire TV home screen, select Settings.

  2. On the next screen, scroll to the right and select Accessibility.

  3. Select Screen Magnifier to change this option to OFF.

  4. Try Netflix again.

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

  1. Go to the Netflix page with the problem.

  2. Using your keyboard, reset the zoom:

    • For Mac, press Command + 0.

    • For Windows or Chromebook, press Ctrl + 0.

  3. Try Netflix again.

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

There might be an issue with the connection between your device and the TV.

To fix the problem:

  1. Make sure you're using an HDMI cable.

  2. Try reversing the ends of the HDMI cable.

  3. Bypass any receivers or sound systems in use by connecting your device directly to your TV using an HDMI cable.

  4. Try connecting to a different HDMI port on your TV.

  5. Try a new HDMI cable.

  6. If available, try an HDMI port on another TV.

    • If you can stream on another TV, there may be an issue with the HDMI port on the original TV. Contact the TV manufacturer for help.

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

Adjust your TV's picture settings

Your TV's aspect ratio, screen size, or other settings may be causing Netflix to appear zoomed in. If you need help adjusting these settings, contact your TV's manufacturer for assistance.

We're looking into this problem. To help us investigate, contact us.

Related Articles

Related Articles

Need more help?

Contact Us