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Netflix asks for sign-in every time it's opened

Your device won't stay signed in to Netflix forever. Which is why, occasionally, you might be asked to sign in to your account. But if you're getting asked to sign in every time you open Netflix, it means that there's a device issue or setting that's keeping Netflix from staying signed in.

  • If you can't sign in at all, follow these steps.

  • If Netflix asks you to confirm that your device is part of your Netflix Household every time you open the app, follow these steps instead.

To fix the problem, follow the steps for your device.

Contact the device manufacturer

These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

  1. Update your device's firmware or software to the latest version.

  2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

  1. Press the Home  button on your Amazon Fire TV remote.

  2. On the right side of the screen, select Settings .

  3. Select My Fire TV.

  4. Select About.

  5. Select Check for Updates​.

  6. Try Netflix again.

    Note: You may need to install multiple updates to get to the latest firmware version.

Uninstall and reinstall the Netflix app

Uninstall the Netflix app:

  1. Begin from the Xbox Dashboard.

  2. Select My Games & Apps.

    Note:You may need to scroll down to see this option.

  3. Select Apps from the options on the left.

  4. Highlight the Netflix app and press the Menu button on the controller.

  5. Select Manage App.

  6. Select Uninstall All.

  7. Select Uninstall All again to confirm.

Reinstall the Netflix app:

  1. Begin from the Home screen on your Xbox One.

  2. Scroll right to access the Store.

  3. In the Apps section, select Netflix.

    Note:If you do not see Netflix, select Search all apps to search for Netflix.

  4. Select Install.

  5. Once the app has finished downloading, select Launch to sign in and try Netflix again.

  1. From the PlayStation Home screen, select Settings.

  2. Select System Update, then confirm the selection.

  3. Select Update via Internet, then confirm the selection.

  4. If a new version of the firmware was found, confirm the selection and download the new software.

  5. Try Netflix again.

If you use a PlayStation 3:

If the date and time on your device are significantly different from the current date and time, you will have a problem playing your TV show or movie.

For Japanese PlayStations, use X instead of O to cancel the selection whenever O is referenced in the troubleshooting steps below.

  1. From the main menu, navigate to Settings.

    • If you're not already at the main menu, hold the PS button in the middle of the controller, select Quit, then select Yes to return to the home screen.

  2. Select Date and Time Settings.

  3. Select Date and Time.

  4. Select Set via Internet.

  5. Press the O button to return to the Date and Time screen.

  6. Select Set Automatically.

  7. Select On.

  8. Try Netflix again.

  1. On the device's home screen, select the Settings app.

  2. Select iTunes Store.

  3. Select Apple IDs.

  4. Select Sign out of Apple ID.

  5. Once signed out, exit to the Home screen and relaunch Settings.

  6. Select iTunes Store.

  7. Select Sign In.

  8. Enter your Apple ID and password and try Netflix again.

  1. Go to the home screen, then select Settings.

  2. Select System > Software Updates > Update Software.

  3. If available, select Download and Install.

  4. Try Netflix again.

Follow the steps for your web browser below:

Chrome

  1. In the upper right, click the Menu button.

  2. Click Settings​.

  3. On the left side, click Privacy & security​.

  4. Click Site settings.

  5. In the Content section, click Additional content settings.

  6. Click On-device site data.

  7. Make sure Allow sites to save data on your device is turned on.

  8. Try Netflix again.

​

Firefox

  1. In the upper right, click the Menu button.

  2. Click Settings.

  3. On the left side, click Privacy & Security.

  4. Make sure Delete cookies and site data when Firefox is closed is turned off.

  5. Try Netflix again.

​

Edge

  1. In the upper right, click the Menu button.​

  2. Click Settings.

  3. On the left side, click Privacy, search, and services.

  4. Click Cookies. ​

  5. Make sure Allow sites to save and read cookie data is turned on.

    Note: If you prefer to keep this setting turned off, you'll need to add netflix.com to your Allowed to save cookies list.

  6. Try Netflix again.

​

Opera

  1. In the upper left, click the Opera button.

  2. Click Settings.​

  3. On the left side, click Privacy & security.

  4. Click Site Settings.​

  5. ​In the Content section, click Additional content settings.

  6. Make sure Allow sites to save data on your device is turned on.

  7. Try Netflix again.

Use the links below to get steps to check for updates to your version of Windows, then try Netflix again.

Computers with Windows XP, Vista, 7, or 8.1 installed are no longer supported by Microsoft and can't update to a version that works with Netflix. To explore your options or learn more, go to Microsoft's support site.

Mac Computer

Follow the steps for your web browser below:

Safari

  1. In the upper left, click Safari.

  2. Click Settings.

  3. In the window that opens, click the General tab.

  4. Change the Remove history items setting to the option you prefer.

    Note: This setting will change how often you need to sign in to Netflix.

  5. Try Netflix again.

Chrome

  1. In the upper right, click the Menu button.

  2. Click Settings​.

  3. On the left side, click Privacy & security​.

  4. Click Site settings.

  5. In the Content section, click Additional content settings.

  6. Click On-device site data.

  7. Make sure Allow sites to save data on your device is turned on.

  8. Try Netflix again.

​

Firefox

  1. In the upper right, click the Menu button.

  2. Click Settings.

  3. On the left side, click Privacy & Security.

  4. Make sure Delete cookies and site data when Firefox is closed is turned off.

  5. Try Netflix again.

​

Edge

  1. In the upper right, click the Menu button.​

  2. Click Settings.

  3. On the left side, click Privacy, search, and services.

  4. Click Cookies. ​

  5. Make sure Allow sites to save and read cookie data is turned on.

    Note: If you prefer to keep this setting turned off, you'll need to add netflix.com to your Allowed to save cookies list.

  6. Try Netflix again.

​

Opera

  1. In the upper left, click the Opera button.

  2. Click Settings.​

  3. On the left side, click Privacy & security.

  4. Click Site Settings.​

  5. ​In the Content section, click Additional content settings.

  6. Make sure Allow sites to save data on your device is turned on.

  7. Try Netflix again.

Follow Apple's steps to install updates and upgrades for macOS, then try Netflix again.

  1. In the upper right corner of Chrome, click Menu, then click Settings.

  2. On the left, click Privacy and security.

  3. Click Third-party cookies.

  4. Make sure the setting for Allow third-party cookies is turned on.

  5. Try Netflix again.

  1. Connect your computer to the internet using Wi-Fi or Ethernet. Updates cannot be installed while connected via a cellular network.

  2. Click on the status area (in the lower right corner, where your account picture appears).

  3. Select Settings.

  4. Select About Chrome OS from the menu on the left side of the page.

  5. Select Check for and apply updates.

  6. Your computer will install any necessary updates. Once the updates are installed, select Restart to update.

  7. After your computer has restarted, try Netflix again.

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix.

  3. In the upper right, tap the Menu.

  4. Tap Sign Out, then tap Sign Out to confirm.

  5. Sign back into your Netflix, then try again.

You can update your Android device's OS (operating system) from the Settings app. Visit Google's support site to get the exact steps or to troubleshoot an issue.

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix.

  3. In the upper right, tap the Menu.

  4. Tap Sign Out, then tap Sign Out to confirm.

  5. Sign back into your Netflix, then try again.

You can update your iPhone or iPad to the latest available iOS or iPadOS version from the Settings app. Visit Apple's support site to get the exact steps or to troubleshoot an issue.

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