Netflix asks for sign-in every time it's opened

If your device asks you to sign in every time you connect to Netflix, there may be a technical problem preventing the device from staying connected to your Netflix account. Follow the steps for your device below to fix the problem.

Blu-ray players

Blu-ray player

If your device allows you to search for TV shows or movies by title:

Ensure that your device has the latest firmware installed. If you need help checking for a firmware update, please contact your device manufacturer.

If your device does not allow you to search for TV shows or movies by title:

Netflix identifies your device by its Electronic Serial Number (ESN), which is assigned by the device manufacturer. Sometimes, two separate devices may end up with the same ESN. In these extremely rare cases, another Netflix member activating their device will cause your device to deactivate, and vice versa.

Computers

Google Chromebook or Chromebox

Change cookies and site data settings

  1. From the browser toolbar, select the Chrome menu Chrome Menu Icon.

  2. Select Settings.

  3. From the left-hand menu, select Privacy & security.

  4. Select Site Settings.

  5. Select Cookies and site data.

  6. Make sure that the Clear cookies and site data when you quit Chrome setting is turned off.

  7. Try Netflix again.

Mac or Windows computer

Mac computer

Follow the steps for your internet browser below.

Chrome

  1. From the browser toolbar, select the Chrome menu .

  2. Select Settings.

  3. From the left-hand menu, select Privacy & security.

  4. Select Cookies and site data.

  5. Make sure that the Clear cookies and site data when you quit Chrome setting is turned off.

  6. Try Netflix again.

Firefox

  1. From the upper right corner of the browser, select Menu .

  2. Select Preferences.

  3. From the left-hand menu, select Privacy & Security.

  4. Under History, find the Firefox will: drop-down menu and select Remember history.

  5. Select Restart Firefox .

  6. Try Netflix again.

Opera

  1. From the upper left corner of your browser, select Opera.

  2. Select Settings.

  3. From the left-hand menu, select Privacy & security.

  4. Select Site Settings.

  5. Select Cookies and site data.

  6. Make sure that the Clear cookies and site data when you quit Opera setting is turned off.

  7. Try Netflix again.

Windows computer

Follow the steps for your internet browser below.

Chrome

  1. From your browser toolbar, click the Chrome menu .

  2. Click Settings.

  3. From the menu on the left, click Privacy & security.

  4. Click Cookies and site data.

  5. Make sure that the Clear cookies and site data when you quit Chrome setting is turned off.

  6. Try Netflix again.

Firefox

  1. From the upper right corner of the browser, click Menu .

  2. Click Preferences.

  3. From the menu on the left, click Privacy & Security.

  4. Under History, find the Firefox will: drop-down menu and select Remember history.

  5. Click Restart Firefox.

  6. Try Netflix again.

Internet Explorer (version 11 or later)

  1. From the upper right corner of the browser, click Tools .

  2. Click Internet Options.

  3. Under Browsing History, uncheck Delete browsing history on exit.

  4. Try Netflix again.

Microsoft Edge

  1. From the upper right corner of the browser, click the "More" button ...

  2. Click Settings.

  3. From the menu on the left, click Privacy and services.

  4. Under the Clear browsing data header, click Choose what to clear.

  5. Make sure that Cookies and other site data is turned off.

    Note:
    If you prefer to leave this setting on, you'll need to add netflix.com to your Do not clear list
  6. Try Netflix again.

Opera

  1. From the upper left corner, click the Opera button.

  2. Click Settings.

  3. From the menu on the left, click Privacy & security.

  4. Click Site Settings.

  5. Click Cookies and site data.

  6. Make sure that the Clear cookies and site data when you quit Opera setting is turned off.

  7. Try Netflix again.

Windows app

Windows 8 app

Perform Windows updates

You may need to install important updates to resolve your issue.

  1. Go to the Charms Menu by pressing the Windows Key + C.

  2. Select Search.

  3. Select Everywhere from the drop-down menu.

    • If you do not have a drop-menu continue to step 4.

  4. Search for "WUAPP."

  5. Select the WUAPP App.

  6. Select Check for Updates.

  7. Select Install Important Updates.

  8. Once the updates are installed, restart your computer and try Netflix again.

Windows 10 app

Update Windows
  1. Press the Windows Key on the keyboard.

  2. Select Settings .

  3. Select Update & security.

  4. Windows will check for updates. If it doesn't, select Check for updates.

  5. Once the updates are installed, restart your computer and try Netflix again.

Game consoles

PlayStation 3

Check the date and time settings

If the date and time on your device are significantly different from the current date and time, you will have a problem playing your TV show or movie.

For Japanese PlayStations, use X instead of O to cancel the selection whenever O is referenced in the troubleshooting steps below.
  1. From the main menu, navigate to Settings.

    • If you're not already at the main menu, hold the PS button in the middle of the controller, select Quit, then select Yes to return to the home screen.

  2. Select Date and Time Settings.

  3. Select Date and Time.

  4. Select Set via Internet.

  5. Press the O button to return to the Date and Time screen.

  6. Select Set Automatically.

  7. Select On.

  8. Try Netflix again.

Mobile phones and tablets

Android phone or tablet

Sign out of Netflix
  1. From the Netflix app, tap More more icon or your Profile icon profile icon.

  2. Scroll down and tap Sign Out.

  3. Tap Sign Out again to confirm.

  4. Once you have signed out, sign back in and try Netflix again.

Set-top boxes and streaming media players

Amazon Fire TV Stick

Check your device's model year

  1. Go to the Recent device streaming activity page of your account.

  2. Find your Fire TV Stick in the list. The model year will be shown next to the name of your device.

If your device's model year is 2014, you may be asked to sign in more often than usual. This is a known issue with the 2014 model.

If your device's model year is newer than 2014, continue to the next steps.

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Apple TV 2 or Apple TV 3

Sign out of your Apple ID

  1. From the home screen, select Settings.

  2. Select iTunes Store.

  3. Select Apple IDs.

  4. Select Sign out of Apple ID.

  5. Once signed out, exit to the Home screen and relaunch Settings.

  6. Select iTunes Store.

  7. Select Sign In.

  8. Enter your Apple ID and password and try Netflix again.

What to do next

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.

Smart TVs

Smart TV

If your device allows you to search for TV shows or movies by title:

Ensure that your device has the latest firmware installed. If you need help checking for a firmware update, please contact your device manufacturer. If a firmware update isn't available, or does not resolve your issue, you may need to perform a factory reset. Contact your device manufacturer if you need assistance.

If your device does not allow you to search for TV shows or movies by title:

Netflix identifies your device by its Electronic Serial Number (ESN), which is assigned by the device manufacturer. Sometimes, two separate devices may end up with the same ESN. In these extremely rare cases, another Netflix member activating their device will cause your device to deactivate, and vice versa.

All other devices

All other devices

We're looking into this problem. To help us investigate, please contact Netflix Customer Service.