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Netflix asks for sign-in every time it's opened

If your device asks you to sign in every time you connect to Netflix, there may be a technical problem keeping your device signed in.

Note:
If you can't sign in at all, follow these troubleshooting steps instead.

To fix the problem, follow the steps for your device.

TVs and Streaming Media Players

Smart TV

These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

  1. Update your device's firmware or software to the latest version.

  2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps didn't work, you'll need to use a different device to watch Netflix.

Fire TV Stick

Check your device's model year

  1. Go to the Recent device streaming activity page of your account.

  2. Find your Fire TV Stick in the list. The model year will be shown next to the name of your device.

If your device's model year is 2014, you may be asked to sign in more often than usual. This is a known issue with the 2014 model.

If your device's model year is newer than 2014, continue to the next steps.

Check for firmware updates

  1. Using your Fire TV remote, press Home home button.

  2. Select Settings settings menu > My Fire TV > About.

  3. Select Check for system update or Install System Update.

    Note:
    Multiple updates may need to be installed to reach the latest firmware version.

  4. Try Netflix again.

Apple TV 2/3

Sign out of your Apple ID

  1. From the home screen, select Settings.

  2. Select iTunes Store.

  3. Select Apple IDs.

  4. Select Sign out of Apple ID.

  5. Once signed out, exit to the Home screen and relaunch Settings.

  6. Select iTunes Store.

  7. Select Sign In.

  8. Enter your Apple ID and password and try Netflix again.

Update your Apple TV

  1. From the Apple TV home screen, select Settings.

  2. Select System > Software Updates, then select Update Software.

  3. If available, select Download and Install. If you don't see this option your device is up to date.

  4. Try Netflix again.

These steps to update might be different for your device. To get the steps for your device, follow Apple's steps to update your Apple TV software.

Blu-ray player

These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

  1. Update your device's firmware or software to the latest version.

  2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps didn't work, you'll need to use a different device to watch Netflix.

Mobile phones and tablets

Android phone or tablet

Sign out of Netflix

  1. From the Netflix app, tap More more icon or your Profile icon profile icon.

  2. Scroll down and tap Sign Out.

  3. Tap Sign Out again to confirm.

  4. Once you have signed out, sign back in and try Netflix again.

Update your Android

  1. Open Settings.

  2. Find System update or Software update.

  3. Check for and install available updates.

  4. Try Netflix again.

iPhone or iPad

Sign out of Netflix

  1. From the upper right, tap Profiles profiles.

    • If you don't see Profiles, tap More in the lower right.

  2. Tap Sign Out.

  3. Tap Yes to confirm.

  4. Sign back in and try Netflix again.

Update your iOS version

Follow Apple's steps to update your device to the latest version, then try Netflix again.

Computers

Windows

Check your browser's cookie settings

Follow the steps for your internet browser below.

Chrome

  1. From your browser toolbar, click the Chrome menu .

  2. Click Settings.

  3. From the menu on the left, click Privacy & security.

  4. Click Cookies and site data.

  5. Make sure that the Clear cookies and site data when you quit Chrome setting is turned off.

  6. Try Netflix again.

Firefox

  1. From the upper right corner of the browser, click Menu .

  2. Click Preferences.

  3. From the menu on the left, click Privacy & Security.

  4. Under History, find the Firefox will: drop-down menu and select Remember history.

  5. Click Restart Firefox.

  6. Try Netflix again.

Internet Explorer (version 11 or later)

  1. From the upper right corner of the browser, click Tools .

  2. Click Internet Options.

  3. Under Browsing History, uncheck Delete browsing history on exit.

  4. Try Netflix again.

Microsoft Edge

  1. From the upper right corner of the browser, click the "More" button ...

  2. Click Settings.

  3. From the menu on the left, click Privacy and services.

  4. Under the Clear browsing data header, click Choose what to clear.

  5. Make sure that Cookies and other site data is turned off.

    Note:
    If you prefer to leave this setting on, you'll need to add netflix.com to your Do not clear list

  6. Try Netflix again.

Opera

  1. From the upper left corner, click the Opera button.

  2. Click Settings.

  3. From the menu on the left, click Privacy & security.

  4. Click Site Settings.

  5. Click Cookies and site data.

  6. Make sure that the Clear cookies and site data when you quit Opera setting is turned off.

  7. Try Netflix again.

Update Windows

  1. Press the Windows Key on the keyboard.

  2. Select Settings .

  3. Select Update & security.

  4. Windows will check for updates. If it doesn't, select Check for updates.

  5. Once the updates are installed, restart your computer and try Netflix again.

Mac

Check your browser's cookie settings

Mac Computer

Follow the steps for your internet browser below.

Chrome

  1. From the browser toolbar, select the Chrome menu .

  2. Select Settings.

  3. From the left-hand menu, select Privacy & security.

  4. Select Cookies and site data.

  5. Make sure that the Clear cookies and site data when you quit Chrome setting is turned off.

  6. Try Netflix again.

Firefox

  1. From the upper right corner of the browser, select Menu .

  2. Select Preferences.

  3. From the left-hand menu, select Privacy & Security.

  4. Under History, find the Firefox will: drop-down menu and select Remember history.

  5. Select Restart Firefox .

  6. Try Netflix again.

Opera

  1. From the upper left corner of your browser, select Opera.

  2. Select Settings.

  3. From the left-hand menu, select Privacy & security.

  4. Select Site Settings.

  5. Select Cookies and site data.

  6. Make sure that the Clear cookies and site data when you quit Opera setting is turned off.

  7. Try Netflix again.

Update your Mac computer

Follow Apple's steps to install updates and upgrades for macOS, then try Netflix again. 

Chromebook

Check your browser's cookie settings

  1. From the upper right corner of the browser, select Menu Chrome Menu Icon , then Settings.

  2. From the left-hand menu, select Privacy and security.

  3. Select Cookies and other site data.

  4. Make sure the setting for Clear cookies and site data when you quit Chrome is turned off.

  5. Try Netflix again.

Update your computer

  1. Connect your computer to the internet using Wi-Fi or Ethernet. Updates cannot be installed while connected via a cellular network.

  2. Click on the status area (in the lower right corner, where your account picture appears).

  3. Select Settings.

  4. Select About Chrome OS from the menu on the left side of the page.

  5. Select Check for and apply updates.

  6. Your computer will install any necessary updates. Once the updates are installed, select Restart to update.

  7. After your computer has restarted, try Netflix again.

Video game consoles

PlayStation 3

Check the date and time settings

If the date and time on your device are significantly different from the current date and time, you will have a problem playing your TV show or movie.

For Japanese PlayStations, use X instead of O to cancel the selection whenever O is referenced in the troubleshooting steps below.

  1. From the main menu, navigate to Settings.

    • If you're not already at the main menu, hold the PS button in the middle of the controller, select Quit, then select Yes to return to the home screen.

  2. Select Date and Time Settings.

  3. Select Date and Time.

  4. Select Set via Internet.

  5. Press the O button to return to the Date and Time screen.

  6. Select Set Automatically.

  7. Select On.

  8. Try Netflix again.

Update your PlayStation firmware

  1. From the PlayStation Home screen, select Settings.

  2. Select System Update, then confirm the selection.

  3. Select Update via Internet, then confirm the selection.

  4. If a new version of the firmware was found, confirm the selection and download the new software.

  5. Try Netflix again.

All other devices

All other devices

We're looking into this problem. To help us investigate, contact us.

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