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Netflix asks for sign-in every time it's opened

Netflix won't stay signed in to a device forever, and we may ask you to sign in to your account occasionally. If Netflix asks you to sign in every time you open it, a device issue or setting may stop Netflix from staying signed in. If you can't sign in at all, follow these steps.

If Netflix asks you to confirm that your device is part of your Netflix Household every time you open the app, follow these steps instead.

To fix the problem, follow the steps for your device.

Contact the device manufacturer

These steps may remove apps, data, or settings saved on your device. Before you continue, make sure to have your Wi-Fi name and password and Netflix sign-in information ready.

To fix this issue, you'll need to contact the company that made your device.

When you talk to them, ask for their help with these steps. After each step, try Netflix again to see if it fixed the problem.

  1. Update your device's firmware or software to the latest version.

  2. Restore your device to its original settings, like when you first got it.

If they can't fix the problem or these steps don't work, you'll need to use a different device to watch Netflix.

  1. Go to the Recent device streaming activity page of your account.

  2. Find your Fire TV Stick in the list. The model year will be shown next to the name of your device.

If your device's model year is 2014, you may be asked to sign in more often than usual. This is a known issue with the 2014 model.

If your device's model year is newer than 2014, continue to the next steps.

  1. Using your Fire TV remote, press Home.

  2. Select Settings > My Fire TV > About.

  3. Select Check for system update or Install System Update.

    Note:Multiple updates may need to be installed to reach the latest firmware version.

  4. Try Netflix again.

Uninstall and reinstall the Netflix app

Uninstall the Netflix app:

  1. Begin from the Xbox Dashboard.

  2. Select My Games & Apps.

    Note:You may need to scroll down to see this option.

  3. Select Apps from the options on the left.

  4. Highlight the Netflix app and press the Menu button on the controller.

  5. Select Manage App.

  6. Select Uninstall All.

  7. Select Uninstall All again to confirm.

Reinstall the Netflix app:

  1. Begin from the Home screen on your Xbox One.

  2. Scroll right to access the Store.

  3. In the Apps section, select Netflix.

    Note:If you do not see Netflix, select Search all apps to search for Netflix.

  4. Select Install.

  5. Once the app has finished downloading, select Launch to sign in and try Netflix again.

  1. From the PlayStation Home screen, select Settings.

  2. Select System Update, then confirm the selection.

  3. Select Update via Internet, then confirm the selection.

  4. If a new version of the firmware was found, confirm the selection and download the new software.

  5. Try Netflix again.

If you use a PlayStation 3:

If the date and time on your device are significantly different from the current date and time, you will have a problem playing your TV show or movie.

For Japanese PlayStations, use X instead of O to cancel the selection whenever O is referenced in the troubleshooting steps below.

  1. From the main menu, navigate to Settings.

    • If you're not already at the main menu, hold the PS button in the middle of the controller, select Quit, then select Yes to return to the home screen.

  2. Select Date and Time Settings.

  3. Select Date and Time.

  4. Select Set via Internet.

  5. Press the O button to return to the Date and Time screen.

  6. Select Set Automatically.

  7. Select On.

  8. Try Netflix again.

  1. On the device's home screen, select the Settings app.

  2. Select iTunes Store.

  3. Select Apple IDs.

  4. Select Sign out of Apple ID.

  5. Once signed out, exit to the Home screen and relaunch Settings.

  6. Select iTunes Store.

  7. Select Sign In.

  8. Enter your Apple ID and password and try Netflix again.

  1. Go to the home screen, then select Settings.

  2. Select System > Software Updates > Update Software.

  3. If available, select Download and Install. If you don't see this option your device is already up to date.

  4. Try Netflix again.

Note:These steps might be different for your model of Apple TV. Go to Apple's support site for steps to update your Apple TV software.

Follow the steps for your internet browser below.

Chrome

  1. From your browser toolbar, click the Chrome menu .

  2. Click Settings.

  3. From the menu on the left, click Privacy & security.

  4. Click Cookies and site data.

  5. Make sure that the Clear cookies and site data when you quit Chrome setting is turned off.

  6. Try Netflix again.

Firefox

  1. From the upper right corner of the browser, click Menu .

  2. Click Preferences.

  3. From the menu on the left, click Privacy & Security.

  4. Under History, find the Firefox will: drop-down menu and select Remember history.

  5. Click Restart Firefox.

  6. Try Netflix again.

Microsoft Edge

  1. From the upper right corner of the browser, click the "More" button ...

  2. Click Settings.

  3. From the menu on the left, click Privacy and services.

  4. Under the Clear browsing data header, click Choose what to clear.

  5. Make sure that Cookies and other site data is turned off.

    Note:If you prefer to leave this setting on, you'll need to add netflix.com to your Do not clear list

  6. Try Netflix again.

Opera

  1. From the upper left corner, click the Opera button.

  2. Click Settings.

  3. From the menu on the left, click Privacy & security.

  4. Click Site Settings.

  5. Click Cookies and site data.

  6. Make sure that the Clear cookies and site data when you quit Opera setting is turned off.

  7. Try Netflix again.

Use the links below to get steps to check for updates to your version of Windows, then try Netflix again.

Computers using Windows XP or Vista aren't able to update to a version Netflix supports. We recommend using a computer with Windows 10 or later installed.

Mac Computer

Follow the steps for your internet browser below.

Chrome

  1. From the browser toolbar, select the Chrome menu .

  2. Select Settings.

  3. From the left-hand menu, select Privacy & security.

  4. Select Cookies and site data.

  5. Make sure that the Clear cookies and site data when you quit Chrome setting is turned off.

  6. Try Netflix again.

Firefox

  1. From the upper right corner of the browser, select Menu .

  2. Select Preferences.

  3. From the left-hand menu, select Privacy & Security.

  4. Under History, find the Firefox will: drop-down menu and select Remember history.

  5. Select Restart Firefox .

  6. Try Netflix again.

Opera

  1. From the upper left corner of your browser, select Opera.

  2. Select Settings.

  3. From the left-hand menu, select Privacy & security.

  4. Select Site Settings.

  5. Select Cookies and site data.

  6. Make sure that the Clear cookies and site data when you quit Opera setting is turned off.

  7. Try Netflix again.

Follow Apple's steps to install updates and upgrades for macOS, then try Netflix again.

  1. In the upper right corner of Chrome, click Menu, then click Settings.

  2. On the left, click Privacy and security.

  3. Click Third-party cookies.

  4. Make sure the setting for Allow third-party cookies is turned on.

  5. Try Netflix again.

  1. Connect your computer to the internet using Wi-Fi or Ethernet. Updates cannot be installed while connected via a cellular network.

  2. Click on the status area (in the lower right corner, where your account picture appears).

  3. Select Settings.

  4. Select About Chrome OS from the menu on the left side of the page.

  5. Select Check for and apply updates.

  6. Your computer will install any necessary updates. Once the updates are installed, select Restart to update.

  7. After your computer has restarted, try Netflix again.

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix.

  3. In the upper right, tap the Menu.

  4. Tap Sign Out, then tap Sign Out to confirm.

  5. Sign back into your Netflix, then try again.

  1. Open the Settings app.

  2. Tap System > System update.

  3. Check for and install available updates.

  4. Try Netflix again.

  1. Open the Netflix app.

  2. In the lower right, tap My Netflix.

  3. In the upper right, tap the Menu.

  4. Tap Sign Out, then tap Sign Out to confirm.

  5. Sign back into your Netflix, then try again.

Follow Apple's steps to update your device to the latest version, then try Netflix again.

We're looking into this problem. To help us investigate, contact us.

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