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Netflix says, 'Your TV/device isn’t part of the Netflix Household'

Your TV isn't part of the Netflix Household for this account

Your device isn't part of the Netflix Household for this account

This device isn't part of your Netflix Household

If you see one of these messages, it means that Netflix was unable to associate your TV or device with your Netflix Household.

You may need to verify your device to watch Netflix. To fix the problem, follow the steps based on the option you see on your screen.

If you signed in to Netflix from a device that is not connected to the Netflix Household, you may need to create an account or update the Netflix Household.

If you are not the account owner or an extra member, or are using a device that is not connected to the Netflix Household, select Create an Account to sign up for your own Netflix account.

TV or TV streaming device

If you see the message "Your TV (or device) isn’t part of the Netflix Household for this account" on your TV or TV streaming device, it means Netflix couldn't associate it with the Netflix Household.

You may need to connect your device to the Netflix Household from your TV.

  1. Select Update Netflix Household from the blocked message, or from the Get Help or Settings menu.

    1. If there is an issue with the account (for example, an invalid email), you may not see this option. Follow the instructions on the screen to fix the issue before proceeding.

  2. Follow the steps to update the Netflix Household.

Mobile phone or computer

If you see the message "Your device isn’t part of the Netflix Household for this account"on your mobile phone or computer, confirm that the device is connected to the same Wi-Fi as a TV or TV streaming device associated with the Netflix Household.

  • If the problem persists, update the Netflix Household from your TV or TV streaming device and then restart the Netflix app on your mobile device or refresh the Netflix website on your computer.

Note: If you don't have access to a TV or a TV streaming device, review your recently active devices and sign out of any unfamiliar devices to ensure the right devices are connected to the Netflix Household. Then restart the Netflix app on your mobile device or refresh the Netflix website on your computer.

If you signed in to Netflix from a device that should be connected to the Netflix Household, you can confirm if you're traveling or on the go, or verify your TV or device.

You can easily watch Netflix while traveling or away from home.

When you sign in to Netflix at a hotel or at a friend's house, for example, the TV or device may be blocked and you will see the message "Your TV (or device) isn’t part of the Netflix Household for this account."

  1. Select I'm Traveling to request a temporary access code. (Make sure you are using a non-Kids profile.)

    Note: If you no longer see the "I'm Traveling" option, it means you have reached the limit of temporary access code requests for that TV.

  1. If there is an issue with the account (example: invalid email), you may not see this option. Follow the instructions on the screen to fix the issue before proceeding.

  1. To protect your account, you will see "Let's make sure this is your account." Select Send Email​. A link to a temporary code will be sent to the account owner's email address.

    1. If the account does not have an email on file, select Send Text instead.

  2. From the email, select Get Code to open a web page with the 4-digit temporary access code. Codes expire after 15 minutes.

    • If you sent a text, tap the link in the text message to get the code.

    • If the link goes to the Netflix homepage instead of the 4-digit code, the code has expired and you need to request a new one from the TV.

    • If the account owner did not receive the email (or text), you can select Send Again.

  3. Enter the code on the TV screen and select Next to start watching Netflix.

  1. Select Watch Temporarily to request a temporary access code. (Make sure you are using a non-Kids profile.)

    1. If there is an issue with the account (example: invalid email), you may not see this option. Follow the instructions on the screen to fix the issue before proceeding.

  2. To protect your account, you will see "Get a code to watch temporarily on this device." Select Send Email​. A link to a temporary code will be sent to the account owner's email address.

    1. If the account does not have an email on file, select Send Text instead.

  3. From the email, select Get Code to open a web page with the 4-digit temporary access code. Codes expire after 15 minutes.

    • If you sent a text, tap the link in the text message to get the code.

    • If the link goes to the Netflix homepage instead of the 4-digit code, the code has expired and you need to request a new one from the device.

    • If the account owner did not receive the email (or text), you can select Send Again.

  4. Enter the code on the Netflix app (mobile device) or a web browser (computer), then select Submit Code.

  5. Select Continue to Netflix to start watching.

​To avoid future interruptions when you're traveling or on the go, open the Netflix app while connected to the Wi-Fi at your Netflix Household at least once a month.

Troubleshooting

If the code was not entered within 15 minutes, the screen will display That code has expired. You will need to request a new code from the TV or device.

If you entered the code incorrectly, the screen will display "That code didn't work."

  • Retry using the correct code.

After several unsuccessful attempts, you will see the message "You don't have any more attempts. Please try again later" and the TV or device will be blocked for 24 hours.

  • You can select Join Now and create a new account to watch immediately, Sign Out, or try again in 24 hours.

There is a limit to how many times you can request a temporary access code for a device. When you have reached the limit, you will see the message "You can't request any more codes today. Please try again later."

  • You can select Join Now and create a new account to watch immediately, or Sign Out, or try again at a later date.

If you have access to the email for the account, but haven't received the temporary access code:

  1. The email is sent to the email address on the account. Check email folders such as junk, spam, or promotion folders.

  2. If you still do not see the email, select Send Again to get a new code.

If you don't have access to the email or phone number on the account:

  1. Ask someone who has access to the email or phone number (if no email on file) to provide the code.

    1. Remember that codes should only be shared with members of the Netflix Household.

  2. If no one else has access, you can change your email or phone number.

    Changing this information will affect anyone else who uses the account.

  3. If you do not want to use the steps above, you can simply create a new account by selecting Create an Account.

If you are the account owner and are unsure who sent a temporary access code request, we recommend that you sign out of unrecognized devices or change your password in order to protect your account.

If you don't want to update the Netflix Household, you can troubleshoot the TV that is blocked.

You will need a mobile phone or tablet with a camera, and be connected to your home Wi-Fi.

  1. When prompted on your TV, select This is My Account > Update Netflix Household.

    1. If there is an issue with the account (example: invalid email), you may not see this option. Follow the instructions on the screen to fix the issue before proceeding.

  2. Select Troubleshoot This TV.

  3. Open the camera on your mobile device and point it at the TV screen to scan the QR code, then tap Next.
    Smartphone scanning a QR code shown on a TV screen, with a fingertip tapping a button.

  4. Make sure your mobile device is connected to your home Wi-Fi.

    Diagram of a smartphone and TV connected to the same home WiFi network.

  5. Tap Next.

    Netflix app screen prompting to connect to home Wi-Fi, with a fingertap cursor on the 'Next' button

    • If your mobile device can't connect to your home internet, skip to the "Troubleshooting" section below.

      ​

  6. Tap Get Code to generate a new QR code on your TV.

    Netflix appe showing QR code setup screen with Get a new QR code on your TV prompt and Get Code button.

  7. Open the camera on your mobile device and point it at the TV screen to scan the QR code. (You may need to allow Netflix to access the camera on your mobile device.)

    QR code on a TV screen with a smartphone scanning it and a progress bar visible.

  8. Once verified, select Start Watching to continue watching Netflix.

    • If unsuccessful, make sure your mobile device is connected to the same internet as your TV and try again.

​

Additional troubleshooting

Make sure you mobile device is connected to your home internet, or the same internet connection as another TV in your Netflix Household.

  1. Check the internet or Wi-Fi name in your TV settings.

  2. Go to the network settings on your mobile device, select Wi-Fi and choose the same network as your TV.

    1. Connect to Wi-Fi network on Android

    2. Connect to Wi-Fi network on iPhone/iPad

If your mobile device cannot connect to your home internet or you can't complete the steps above, you’ll need to use another TV in your Netflix Household to complete the verification process.

  1. Tap Next on your mobile device.

  2. Select another TV in your account’s Netflix Household on the screen and tap Next.

  3. Turn on the TV you selected and open Netflix.

  4. Tap Next on your mobile device.

    Note: For faster resolution, try connecting your mobile device to your home Wi-Fi.

    Netflix app screen prompting to connect to home Wi-Fi, with a fingertap cursor on the 'Next' button

  5. If you see a QR code on your TV, tap Next on your mobile device.

    • If you don't see a QR code, see 'QR code doesn't display' below.

  6. Open the camera on your mobile device and point it at the TV screen to scan the QR code. (You may need to allow Netflix to access the camera on your mobile device.)

    QR code on a TV screen with a smartphone scanning it and a progress bar visible.

  7. Once verified, select Start Watching to continue watching Netflix on your preferred TV.

Allow your mobile web browser to access the camera in order to scan QR code.

  1. If you didn't allow access, use the Tap here to retry button, then tap OK or Allow only while using the app.

  2. If the Tap here to retry button didn't work, follow the steps to allow camera access in settings:

    1. Android phone or tablet

    2. iPhone or iPad

  3. Open the camera on your mobile device and point it at the TV screen to scan the QR code.

    QR code on a TV screen with a smartphone scanning it and a progress bar visible.

    1. Hold your mobile device steady directly in front of the TV.

    2. Try moving the camera closer to or further from the TV screen.

    3. For help using your camera to scan a QR code, follow the steps for your device:

If you don't see the QR code on your TV after completing step 3 above:

  1. Select your Netflix profile on your TV.

  2. From the Netflix homescreen, press the back button ​ on your remote to get to the menu.

  3. If the menu is at the top: Go left to your profile icon, select Get Help, then Get QR code.

    If the menu is on the left: At the bottom, select Get Help, then Get QR code.

  4. On your mobile device, tap Scan Code and scan the QR code that appears on your TV.

    QR code on a TV screen with a smartphone scanning it and a progress bar visible.

    • If you’re having trouble finding the Get Help menu or you don’t see the QR code, tap Try Another Method on your mobile device then follow the instructions on your mobile device.

  5. Once verified, select Start Watching to continue watching Netflix on your TV.

If your Apple TV is blocked, you won't have the option to Troubleshoot this TV. You can:

  1. Perform a mobile device check-in following steps in Using Netflix outside of your home.

  2. Or follow steps to update the Netflix Household.

For some TV or TV streaming devices, you may have the option to confirm the device.

  1. Select Confirm Device.

    1. If there is an issue with the account (example: invalid email), you may not see this option. Follow the instructions on the screen to fix the issue before proceeding.

  2. To protect your account, you will see "Let's make sure this is your account." Select Send Email​​.

    1. If the account does not have an email on file, select Send Text instead.

  3. From the email, select Yes, Confirm Device then you will see a confirmation page.

    1. If you sent a text, tap the link in the text message and follow the instructions.

  4. Once confirmed, select Continue to Netflix from your TV.

If these steps didn't work or don't apply, there may be another device connected to your Netflix Household that is causing the issue. This can happen if you are still signed in to your account from a recent hotel stay or someone else's home, for example. To fix the issue:

  1. See which devices are signed in to your account and sign out of unrecognized devices, or select Sign out of All Devices.

  2. Follow the steps to update the Netflix Household.

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