How to restart your Netflix account

Restart your Netflix account by signing in to Netflix and selecting Restart Your Membership from any profile (except a Kids profile).

If you need to reset your password, you will be redirected to your Account page where you will select Add streaming plan > Restart Your Membership.
  • If your account is inactive, you'll be asked to restart your membership once you sign in to Netflix. Your billing date will change to the date you restart your membership.

  • If your account is active, you can retain your status by selecting the Restart Your Membership link on your Account page. Your billing date will not change.

  • If you would like to use a different payment method, please review our available payment options.

If your Netflix account was restarted without your permission, follow the instructions to cancel on How do I cancel Netflix?, and then do the steps listed there under How do I prevent someone from restarting my account without my permission?