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How to cancel Netflix

You can cancel your Netflix account at any time.

  1. Go to the Manage your membership page. You may need to sign in first if you haven't already.

  2. Tap or click Cancel.

    ​Netflix Manage your membership page with “Cancel” option being tapped to cancel membership.

  3. Under Cancel, tap or click Finish Cancellation.

    ​Netflix Manage your membership page with “Finish Cancellation” button being tapped to complete cancelling membership.

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That's it! A confirmation email will be sent to the email on the account.

Note: This is the only way to cancel your account and end your membership. Signing out of your account or deleting the Netflix app doesn't cancel your account.

You won't be charged again unless you restart your account. If you cancel with time left in your billing period, you can use Netflix until the account cancels automatically at the end of the billing period.

If you don't see the cancellation option in your account, you'll need to cancel the account with your payment partner. Go to your Account page and look under the Membership section. You'll see either a link to guide you through the cancellation process or instructions to contact your payment partner to cancel.

If you cancel with time left in your billing period, you can use Netflix until the end of the billing period. To see when your account will close, check your Payment History.

If there's a hold on your account, it will close immediately when you cancel.

After you cancel, you can continue to use Netflix for as many months of service that the remaining balance of your Netflix gift card or promotion covers. Once your balance runs out, you won't be able to use Netflix.

If you just want to take a break, you can pause your membership instead of canceling.

This feature isn't available on the Basic plan, and is currently not available for all primary payment methods, such as Direct Debit and Gift Cards.

If you pause your membership, you can continue watching Netflix until your next billing date. On your next billing date, you will not be charged and your membership will be paused for 1 month. After 1 month, you will be charged your current plan price and can resume watching Netflix.

How to pause membership

  1. Go to the Cancel Membership page (you may need to sign in if you haven’t already).

  2. Select Pause for 1 Month.

    Netflix Manage your membership page with “Pause for a month” option being tapped.

    Netflix Manage your membership page with “Pause for 1 Month” button being tapped to pause membership for a month.

  3. You will not be able to stream or download when your membership is paused, but you can still browse Netflix and add to My List.

How to extend paused membership

A week before your account is automatically unpaused, you will have the option to extend pause for an additional month.

Note: Accounts can only be paused for a total of 3 months. If you do not see the option to Extend Pause you may have already paused your account for 3 months, or your primary payment method is no longer a credit or debit card.

  1. Using a web or mobile browser, go to your Account page.

  2. Select Extend Pause from the banner that says Ready to watch? at the top of your Account page.

    Netflix account page with “Extend Pause” button being tapped to extend paused membership.

  3. Your membership will be paused for 1 more month.

How to unpause membership

While your membership is paused, you can unpause or cancel at any time from your Account page. To unpause your membership:

  1. Using a web or mobile browser, go to your Account page.

  2. Select Unpause Now from the banner that says Ready to watch? at the top of your Account page.

    Netflix account page with “Unpause Now” button being tapped to unpause membership.

  3. You will be immediately charged and your billing date will be updated, and you can start watching Netflix immediately.

Note: If you link your account to a package while your membership is paused, it may take up to 24 hours for the account to be unpaused.

You can restart your Netflix account at any time.

We keep your Viewing Activity for 24 months after your account closes, so it will be available if you restart within that time. Also available for 24 months are:

  • Your recommendations

  • Ratings

  • Account details

  • Gameplay history

  • Game saves (though for games that don't support cloud saves, the game and game data must still be installed on the device it was played on)

To make sure that no one in your household can restart Netflix without your permission, we recommend that you change your password after canceling your membership, making sure to check the box that says Sign out of all devices. This will change your current password and sign out any devices where your account may still be signed in.

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