Getting started with Netflix

Welcome to Netflix! Below you'll find some information to get you started. If you don’t see a topic covered here, try searching for it on our Help Center. If you haven't signed up yet and would like to learn more, visit What is Netflix?

Signing in

Once you've opened the Netflix app or Netflix website, select Sign In to access your account and begin watching TV shows and movies. You can sign in on any Netflix-compatible device, or on multiple compatible devices. If you experience any issues, review the troubleshooting steps at Can’t sign in to Netflix. If you don't have the Netflix app, visit How to download the Netflix app.

Creating profiles

You can create profiles for members in your household, allowing them to have their own personalized Netflix experience. Your account can have up to five individual profiles, and you can set a maturity rating level on each one. Each profile will have its own recommendations based on that profile's ratings and tastes.

Finding TV shows and movies

You can search for titles you’re interested in or browse suggestions provided by Netflix. Once you start viewing and rating titles, Netflix will show recommendations. You can also enable subtitles, captions, or alternate audio on many titles, or browse titles with your preferred subtitle or audio language.

Managing your account

You can update your account information at any time, and change your email, phone number, or membership plan by selecting the Account option within the Netflix menu. With Profile & Parental Controls, you can also adjust content controls, such as playback preferences, language, and subtitles. The articles below can help you learn how to manage your account.

Membership & billing

• How to update Netflix account information

• Billing and payment questions

• Using Netflix Gift Cards

Plan details

• How to change your plan

• How to cancel Netflix

• How to restart your Netflix account

Settings

• Parental controls on Netflix

• How to download titles to watch offline

My Profile

• How to see and download viewing history

• How to change the appearance of subtitles and captions

• How to control how much data Netflix uses

Streaming on different devices

If you have more than one Netflix-compatible device, you can switch devices at any time. Your membership plan determines the number of screens you can watch at the same time, but it does not restrict the number of devices you can associate with your account. If you want to watch on a new or different device, sign in to Netflix on that device. You can find more information about Netflix compatible devices, or our article about downloading the Netflix app for help setting up a new device.

Watching on the go

You can access Netflix in over 190 countries around the world. If you know you'll be offline, you can download TV shows and movies on Netflix. To watch from a different latitude or time zone, learn what to expect while traveling or moving.