Netflix says 'Sorry, we can't find an account with this email address.'

If you get this error when trying to sign in with an existing account:

Sorry, we can't find an account with this email address. Please try again or create a new account.

Follow these steps:

  1. Visit netflix.com/loginhelp.

  2. Select I don't remember my email or phone and fill out the form.

  3. Select Find Account.

If you're billed through another company or get Netflix as part of a package, search the name of the service provider in the Help Center. Open the related billing article and go to the section "I’m having trouble signing in to Netflix."

If you still can't sign in, please contact us.