Netflix Error W8156-80040153

If you experience the error code W8156-80040153 on the Netflix app for Windows 8, often accompanied by the following message:

Whoops, something went wrong. System configuration error. Not able to play protected content.

It typically indicates that you are signed in to Windows as a user without administrative privileges or without the correct permissions. Follow the troubleshooting steps below to resolve the issue.

  1. Sign in to or create a Windows user profile with administrative privileges.

    • If you are able to successfully play your TV show or movie, the new user profile has the needed permissions to use the Netflix app.

    Note:
    On most Windows computers, the Guest profile will not have administrative privileges.