Using Netflix on your Sony TV or Blu-ray player

Welcome to Netflix on your Sony TV, Blu-ray player or home theater system! Use this article to learn about Netflix features and how to set up and sign out of your account. If you’re unsure if your device supports Netflix, follow the steps on the “Set up Netflix” tab to attempt to locate the Netflix app.

Netflix Features

Netflix is available on many Sony devices, including Sony Android TVs and Sony Google TVs.

Netflix streaming features on supported devices include:

Supported Regions
Netflix is available worldwide, and most devices will work wherever Netflix is available, though some older devices will only work in the country where they were purchased. See our Supported Region Map for details. If you are considering purchasing a new device, check with the manufacturer to see if it supports Netflix in your region.

Older devices may ask you to go to netflix.com/activate to set up your device. These devices only support Netflix in the US and Canada.

Navigation
On most devices, Netflix lets you browse through rows of movies and TV shows, including a row dedicated to your My List selections. Each row represents a category (Comedies, Dramas, TV shows, etc) that we present to you based on what you’ve watched.

Older devices may not have rows of movie categories, but do allow you to scroll through My List, which you can create using the Netflix website.

Resolution
Most devices are capable of streaming Netflix in high definition on fast Internet connections and will play Netflix in their maximum supported resolution (see our Internet Connection Speed recommendations for more information).

Subtitles & Alternate Audio
Learn how to enable subtitles, closed captions, and alternate audio (including 5.1 surround sound), which are available on many movies and TV shows. To check if your device supports 5.1 audio, go to any Netflix Original to see if there is a 5.1 audio option. If not, your device does not support this feature. Many devices will let you customize the appearance of subtitles and captions. Some devices will display subtitles and captions in their default appearance or are not configured to display subtitles.

Parental Controls
Netflix allows you to set parental controls on individual profiles.

Set up Netflix

To connect your Sony TV, Blu-ray player or home theater system to your Netflix account, make sure you are on the Home screen and select the option below that best describes your device.

If you have the Netflix button on your Sony remote

  1. Press the Netflix button.
  2. Select Sign In.​
    • If you do not see Sign In, select Yes on the Are you a member of Netflix? screen.
    • If you are not yet a member, set up your membership.
  3. Enter your Netflix email address and password.
  4. Select Sign In or Continue.

If you wish to start over and/or sign in with a different email address at any point during this process, enter the following sequence using the arrow keys on your controller:

  • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  • Select Sign Out, Start Over, or Deactivate.

If your on-screen menu has the Video option

  1. Using the arrow keys on your Sony remote, navigate left or right to highlight the Video option.
  2. Press up or down to navigate to Netflix.
  3. Select Netflix.
    • If you are prompted to register the device with Sony, follow the on-screen instructions for their registration.
  4. Select Sign In.​
    • If you do not see Sign In, select Yes on the Are you a member of Netflix? screen.
    • If you are not yet a member, set up your membership.
  5. A code will appear. Enter this activation code at netflix.com/activate.

If you wish to start over and/or sign in with a different email address at any point during this process, enter the following sequence using the arrow keys on your controller:

  • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  • Select Sign Out, Start Over, or Deactivate.

If your Sony Google TV device has a wireless keyboard remote

  1. Press the Home button on the wireless keyboard remote.
  2. Select All Apps.
  3. Use the arrow keys on the left side of your Sony Google TV remote to navigate to the Netflix application and press OK.
  4. Select Sign In.​
    • If you do not see Sign In, select Yes on the Are you a member of Netflix? screen.
    • If you are not yet a member, set up your membership.
  5. Enter your Netflix e-mail address and password.
  6. Select Continue.

If you wish to start over and/or sign in with a different email address at any point during this process, enter the following sequence using the arrow keys on your controller:

  • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up
  • Select Sign Out, Start Over, or Deactivate.

Your device is now connected to your Netflix account. Enjoy!

Sign out of Netflix

To sign out of your Sony TV, Blu-ray player or home theater system from your Netflix account, begin from the Home screen and select the option below that best describes your device.

Sony Google TV:

  1. Navigate to the Google TV Home Screen (If in doubt, press the Home Key).
  2. Select All Apps.
  3. Select Settings.
  4. Select Applications.
  5. Select Manage Applications.
  6. Use the directional arrows to scroll until you see Netflix, then select it.
  7. Select Clear Data and press OK when prompted.

Other Sony devices:

Sign out of Netflix
  1. Begin from the Netflix home screen.
  2. Navigate up and select Settings or the Gear icon .
  3. Select Sign out.
  4. Select Yes to confirm.
  5. You will now be given the option to sign in as a different Netflix member.

If you cannot locate Settings or the Gear icon:

  1. From within the Netflix app, use the arrows on your remote to enter the following sequence:
    • Up, Up, Down, Down, Left, Right, Left, Right, Up, Up, Up, Up.
  2. Select Sign out, Start Over, Deactivate, or Reset.
  3. You will now be given the option to sign in as a different Netflix member.

Netflix in Ultra HD

Netflix is available in Ultra HD on most Sony Ultra HD TVs. To stream in Ultra HD, you will need: